Water damage restoration in North Carolina

Charlotte, NC / 4.8 rating from 2361 reviews / Water damage restoration service

Best for: Charlotte homeowners dealing with water damage that led to mold growth, where having one company handle plumbing repair, water extraction, and mold remediation under a single dispatch saves time in an emergency.

Service area: Headquartered at 1700 Orr Industrial Ct, Charlotte, NC 28213. Claims coverage across 11 North Carolina counties: Mecklenburg, Gaston, Union, Cleveland, Anson, Wilkes, Stanly, Rowan, Iredell, Cabarrus, and Davie. That is a very broad footprint stretching from Charlotte to the Blue Ridge foothills — verify that your specific location will receive Charlotte-based crews rather than a referral to another branch.

Review snapshot: Zonun draws repeat praise for fast, courteous drain and plumbing work across dozens of recent reviews, and Jabari earns recognition on commercial jobs. But pricing complaints recur — 22 negatives across 2,361 reviews at 4.8 stars, with overcharging and unresolved repairs as the top themes.

Fayetteville, NC / 4.8 rating from 2009 reviews / Water damage restoration service

Best for: Fayetteville homeowners dealing with water damage who want same-day plumbing repair and mold remediation handled by one company with 24/7 availability across Cumberland and 11 surrounding counties.

Service area: Headquartered at 315 Dunn Road in Fayetteville, NC. Serves 12 counties across central North Carolina: Cumberland, Harnett, Hoke, Moore, Lee, Sampson, Wayne, Robeson, Richmond, Scotland, Chatham, and Bladen. Named cities include Fayetteville, Goldsboro, Sanford, Lumberton, Laurinburg, Hope Mills, Pinehurst, Southern Pines, Spring Lake, Rockingham, Dunn, Clinton, Raeford, and Aberdeen.

Review snapshot: Blake, Zach, and MJ draw repeated praise for fast, clear communication on plumbing and water damage jobs. But 10 one-star reviews across 2,009 total at 4.8 stars center on pricing disputes, with multiple customers reporting final bills significantly higher than initial quotes.

Cary, NC / 4.8 rating from 1919 reviews / Water damage restoration service

Best for: Cary-area homeowners dealing with water damage that needs same-day plumbing repair and mold cleanup from one company, especially crawl-space properties on Piedmont clay.

Service area: Headquartered in Cary, North Carolina. Serves Apex, Benson, Clayton, Four Oaks, Fuquay-Varina, Garner, Holly Springs, Kenly, Knightdale, Morrisville, Princeton, Selma, Smithfield, Wendell, and surrounding communities across Wake, Durham, Orange, Johnston, Franklin, Vance, Granville, and Person counties. Eight counties is a large footprint for one office, so response times in distant locations like Kenly or Benson will vary.

Review snapshot: E-Mann, Adrian, and Sloan draw repeat praise for fast, communicative service. But pricing is the dominant complaint across negatives, with multiple reviewers reporting $300-$540 for routine drain or toilet clogs (8 one-star reviews across 1,919 total at 4.8 stars).

Mooresville, NC / 4.9 rating from 1015 reviews / Water damage restoration service

Best for: Mooresville and greater Charlotte metro homeowners dealing with water damage that has led to mold, who want one company to handle plumbing repair, water extraction, and mold work in a single call.

Service area: Headquartered at 179 Gasoline Aly Dr #210, Mooresville, NC. The branch serves Mooresville, Statesville, Troutman, and the broader Charlotte metro area across 11 counties: Iredell, Mecklenburg, Cabarrus, Rowan, Gaston, Union, Cleveland, Anson, Wilkes, Stanly, and Davie. The listed service area extends as far as Wilkesboro and Roaring River, roughly 60 miles from the Mooresville office.

Review snapshot: Lal draws consistent praise for fast, friendly drain and plumbing work across dozens of reviews. But 7 of 1015 reviews at 4.9 stars flag pricing surprises, with multiple customers reporting quotes significantly higher than competitors for routine jobs.

Wilmington, NC / 4.9 rating from 873 reviews / Water damage restoration service

Best for: Wilmington and Cape Fear region homeowners who want a single company for mold testing, remediation, and water damage — with 24/7 emergency response and chemical-free cleaning options from a veteran-owned operation in business since 1989.

Service area: Sano Steam is headquartered at 4701 Wrightsville Ave in Wilmington, NC. They cover all of New Hanover County — including Wrightsville Beach, Ogden, Myrtle Grove, Kings Grant, and Wrightsboro — and parts of Brunswick County including Leland, Belville, Navassa, and Winnabow. They list 16+ communities on their website.

Review snapshot: Jared draws repeat praise for carpet and upholstery work, and Teresa keeps the office running smoothly. But occasional cleaning thoroughness complaints surface — one upholstery customer found crumbs left in cushion seams, and a duct cleaning crew missed a vent exchange — across just 4 negatives in 873 reviews.

Indian Trail, NC / 4.9 rating from 870 reviews / Water damage restoration service

Best for: Indian Trail and Union County homeowners dealing with water damage that needs same-day plumbing repair and mold cleanup from a single crew, especially on nights or weekends.

Service area: Headquartered in Indian Trail, North Carolina. Serves the greater Charlotte metro area across 11 counties: Mecklenburg, Gaston, Union, Cleveland, Anson, Wilkes, Stanly, Rowan, Iredell, Cabarrus, and Davie. Specific cities include Monroe, Mint Hill, Huntersville, Cornelius, Davidson, Matthews, Gastonia, Shelby, Concord, Kannapolis, Mooresville, Statesville, Salisbury, and Wadesboro. The 11-county claim is broad for a single branch location.

Review snapshot: Zai and Van draw repeated praise for clear communication and fast turnarounds across dozens of reviews, but pricing frustrates some customers, with 2 one-star reviews among 870 total at 4.9 stars.

Hickory, NC / 4.7 rating from 800 reviews / Water damage restoration service

Best for: Hickory-area homeowners dealing with water damage and mold after plumbing failures or basement flooding, where having one company handle both the plumbing fix and the cleanup matters.

Service area: Headquartered in Hickory, North Carolina. Serves Catawba, Caldwell, Lincoln, Burke, and Alexander counties, including Conover, Newton, Maiden, Claremont, Longview, Lenoir, Morganton, Lincolnton, Denver, Taylorsville, Valdese, and Granite Falls. The service area is broad for a single location and spans dozens of communities across five counties.

Review snapshot: Jonathan Cisneros and his water restoration team draw consistent praise for insurance coordination and cleanup work, and Dustin and Scott earn repeat mentions for plumbing. But pricing complaints dominate the negatives, with 10 one-star reviews across 800 total at 4.7 stars.

Durham, NC / 4.8 rating from 573 reviews / Water damage restoration service

Best for: Durham and Triangle-area homeowners dealing with water damage that has led to mold, who want a single company backed by FLEET Response's multi-state resources to handle extraction through remediation.

Service area: Headquartered in Durham, North Carolina at 106 Capitola Dr. They operate seven offices: Durham, Charlotte, Fayetteville, Greensboro, and Wilmington in North Carolina; Greenville in South Carolina; and Knoxville in Tennessee. Their website lists 35+ individual cities across three states, from Carolina Beach to Spartanburg to Sevierville. The breadth of the claimed area is notable — confirm which office and crew will handle your specific location.

Review snapshot: Dave Smith draws repeat praise from property managers across multiple communities, and Jahir, Tim, and Will earn consistent mentions for field work. But 3 of 573 reviews at 1 star describe drawn-out reconstruction timelines with billing disputes over work not completed.

Concord, NC / 4.9 rating from 538 reviews / Water damage restoration service

Best for: Concord and Cabarrus County homeowners dealing with mold after water damage who want plumbing repair, water extraction, and mold remediation handled by one national franchise crew.

Service area: Roto-Rooter Plumbing & Water Cleanup is based at 363 Church St N, Ste 260-I, Concord, NC 28025 in Cabarrus County. They list coverage across 11 counties in the Charlotte metro area: Mecklenburg, Gaston, Union, Cleveland, Anson, Wilkes, Stanly, Rowan, Iredell, Cabarrus, and Davie. Specific cities named include Albemarle, Kannapolis, Landis, Locust, Midland, Mount Pleasant, Harrisburg, China Grove, Huntersville, and Charlotte. The 11-county claim stretches from Cleveland County in the west to Anson County in the southeast and Wilkes County in the northwest — confirm response times if you are outside Cabarrus or Mecklenburg County.

Review snapshot: Zairem draws repeat praise across dozens of 5-star reviews for fast, clear diagnoses, and Van and Zonun get similar marks for going the extra mile. But 3 of 4 recent complaints describe being charged for work the city should have handled or techs arriving without basic parts — 4 negatives across 538 reviews at 4.9 stars.

Raleigh, NC / 4.9 rating from 486 reviews / Water damage restoration service

Best for: Southwest Raleigh and Holly Springs homeowners dealing with water damage who need same-day emergency response and insurance coordination from a franchise with 486 Google reviews.

Service area: Based in Raleigh, NC at 613 Mercury Street. Covers southwest Raleigh, Holly Springs, Garner, Fuquay-Varina, Cary, Apex, and New Hill, plus Raleigh neighborhoods including Cameron Village, Cameron Park, Boylan Heights, and areas near NC State University and Lake Johnson.

Review snapshot: Teagan, Hector Zapata, and Daryl Burgwyn draw repeated praise for hands-on mitigation work, but communication drops off after the initial response — 6 one-star reviews across 486 total flag ghosting by office and reconstruction staff.

Winston-Salem, NC / 4.8 rating from 458 reviews / Water damage restoration service

Best for: Winston-Salem and Piedmont Triad homeowners dealing with water damage that needs both plumbing repair and mold remediation handled by a single national-brand crew available 24/7.

Service area: Based in Winston-Salem, North Carolina at 4265 Brownsboro Rd. Serves Forsyth, Guilford, Alamance, Randolph, Rockingham, Stokes, Davidson, Surry, and Yadkin counties. Named service cities include Winston-Salem, Greensboro, Burlington, Clemmons, Kernersville, Lexington, Thomasville, High Point, Eden, and Mebane. Nine counties is a wide footprint — confirm response times outside the Winston-Salem and Greensboro core.

Review snapshot: Anthony Baltszar draws consistent praise for patience and clear explanations, and Franz earns loyalty from many repeat callers. But pricing disputes surface in multiple 1-star reviews (7 found across 458 total), with two reviewers describing charges for unresolved work.

Charlotte, NC / 4.9 rating from 423 reviews / Water damage restoration service

Best for: Charlotte-area homeowners dealing with water damage who want a single franchise to handle mitigation, mold remediation, contents packout, and reconstruction under one roof.

Service area: Headquartered on Perimeter Woods Drive in Charlotte, North Carolina. They list 16 service cities: Charlotte, Huntersville, Cornelius, Davidson, Belmont, Cramerton, Dallas, Denver, Gastonia, Iron Station, Lincolnton, Lowell, McAdenville, Mountain Island, Mt. Holly, and Stanley. They also operate franchises covering Lake Norman, Gaston County, Lincoln County, and parts of South Carolina (York and Richland counties), though those may operate as separate franchise units.

Review snapshot: James draws consistent praise for contents packout work, and Connor is repeatedly named for clear communication during water mitigation. But a $350 non-refundable inspection fee surprised at least one customer, and one reviewer reported a management dispute with Chad Stevens — 5 one-star reviews across 423 total at 4.9 stars.

Waxhaw, NC / 5 rating from 365 reviews / Water damage restoration service

Best for: Waxhaw and south Charlotte homeowners who need same-day water or mold work from a family-owned restoration company with three offices across the Carolinas.

Service area: Headquartered in Waxhaw, North Carolina, with a second office in Fort Mill, South Carolina and a third in Charlotte, North Carolina. The website lists 18 North Carolina cities including Charlotte, Matthews, Indian Trail, Huntersville, Gastonia, Concord, and Kannapolis, plus 7 South Carolina cities including Rock Hill, Fort Mill, and Lancaster. That is a wide radius for a single company, covering roughly 60 miles end to end.

Review snapshot: Dan Friedman, Conner, and Johnathan draw consistent praise for fast response and honest assessments, but 2 one-star reviews across 365 total appear unrelated to actual customer jobs.

Charlotte, NC / 4.8 rating from 360 reviews / Water damage restoration service

Best for: Charlotte-area homeowners dealing with water or storm damage who want a national restoration company with a dedicated local office and in-house reconstruction capability.

Service area: Kustom's Charlotte office is located at 9201 Southern Pine Blvd, Charlotte, NC 28273. They serve the greater Charlotte metro area, with reviews confirming work in Gastonia and Indian Trail. They also have a separate Raleigh office covering central North Carolina. The company claims nationwide coverage through 29 locations and mobile warehouses, but for mold remediation you will want to confirm your area is served by the local Charlotte team.

Review snapshot: Rob, Leo, Marcus, and Keno draw consistent praise for responsiveness and clear communication throughout projects. But 2 of 360 reviews at 1 star cite difficulty reaching anyone by phone and poor coordination between office staff and field crews.

Charlotte, NC / 4.9 rating from 343 reviews / Water damage restoration service

Best for: Northeast Charlotte and Mecklenburg County homeowners dealing with mold after water damage who want one company to handle testing, remediation, and reconstruction under one roof.

Service area: Headquartered at 5031 W WT Harris Blvd, Suite E, Charlotte, NC 28269. Serves northeast Charlotte and the broader Mecklenburg County metro area including Huntersville, Cornelius, Davidson, Highland Creek, Skybrook, River Run, Mallard Creek, and the Lake Norman corridor.

Review snapshot: Steven, Felipe, and Sheka draw repeated praise across dozens of reviews for fast response and clear communication. But the single 1-star complaint (1 of 343 reviews at 4.9 stars) flags aggressive collections during an insurance payment delay.

Charlotte, NC / 4.4 rating from 306 reviews / Water damage restoration service

Best for: Charlotte-area homeowners dealing with water damage who need a full-service restoration company that handles mitigation through reconstruction under one roof, with 24/7 emergency response across the Carolinas.

Service area: ERX is headquartered in Charlotte, North Carolina with offices in Greensboro, Hickory, Boone, and Asheville across the state. They also operate in Columbia and Greenville, South Carolina. The multi-state footprint is broad for a company of this size, and reviewer locations confirm active work in the Charlotte metro and western NC.

Review snapshot: Damon, Dylan, and the Kam-and-Craig mitigation duo draw consistent praise for communication and fast drying work. But 13 one-star reviews across 306 total flag a pattern of months-long project delays and contractor turnover.

Stallings, NC / 4.5 rating from 257 reviews / Water damage restoration service

Best for: Charlotte-area property owners and commercial facility managers who need a multi-office restoration company that handles water damage, mold, and fire under one roof across North Carolina.

Service area: Headquartered in Stallings, NC (Charlotte metro). Operates four offices: Charlotte (12134 Stallings Commerce Dr), Raleigh (5132 Departure Drive), Greensboro (1231 Shields Road, Kernersville), and Boone (2271 NC-105). Claims coverage across North and South Carolina, with a dedicated large loss line for extended reach.

Review snapshot: Christine DeRusso and Bob Goodloe draw repeat praise from property managers and insurance agents for responsiveness, but 6 one-star reviews across 257 total at 4.5 stars describe long project delays and disputes over contract paperwork.

Lillington, NC / 4.9 rating from 247 reviews / Water damage restoration service

Best for: Homeowners and commercial property managers in the Raleigh-to-Lillington corridor who need a single company to handle water damage, mold removal, and full rebuild under one roof, backed by 55 years of local track record.

Service area: PHC Restoration is headquartered in Lillington, NC (Harnett County). They serve the Research Triangle and Central/Eastern North Carolina, including Raleigh, Cary, Apex, Fuquay-Varina, Holly Springs, Sanford, Durham, Fayetteville, and Southern Pines. Their coverage spans Wake, Harnett, Lee, Moore, Durham, Johnston, Chatham, and Cumberland counties.

Review snapshot: Drew, Calton, Kaycee, and Jeremy draw consistent praise across dozens of reviews for fast response and clear communication. But the sole recent 1-star complaint (1 of 247 reviews at 4.9 stars) came from a subcontractor alleging delayed payment.

Graham, NC / 4.9 rating from 240 reviews / Water damage restoration service

Best for: Graham and Alamance County homeowners dealing with crawl-space water damage or mold who want one company to handle plumbing repair, water extraction, and remediation in a single visit.

Service area: Headquartered in Graham, North Carolina (Alamance County). Serves a broad area across the Piedmont Triad including Burlington, Mebane, Elon College, Greensboro, High Point, Winston-Salem, Kernersville, and Jamestown, plus smaller communities across nine counties: Alamance, Guilford, Forsyth, Randolph, Rockingham, Davidson, Stokes, Surry, and Yadkin. The territory stretches from Mount Airy in the north to Asheboro in the south. Response times at the edges of this range will vary.

Review snapshot: Franz draws repeat praise for diagnosing problems fast and explaining repairs clearly, with Scott Wilmoth and Anthony close behind. But 1 reviewer out of 240 flagged pricing as high, even while praising the service.

Morrisville, NC / 5 rating from 226 reviews / Water damage restoration service

Best for: West Raleigh and Triangle-area homeowners facing water damage that has turned into mold, where owner Oliver personally walks the project and Carrie Curtis handles remediation from assessment through cleanup.

Service area: Headquartered at 10410 Globe Rd in Morrisville, North Carolina, serving the greater West Raleigh area. Their locations page lists 20+ communities including Raleigh, Cary, Durham, Apex, Holly Springs, Chapel Hill, Carrboro, Pittsboro, Hillsborough, Morrisville, Bethesda, Carpenter, Clegg, Joyland, Millbrook, Moncure, New Hill, and Oak Grove. That is a wide service radius across Wake, Durham, Orange, and Chatham counties.

Review snapshot: Nick draws the most praise across 226 reviews at 5.0 stars for carpet and duct cleaning detail, with Carrie and Ryan also consistently named. But zero negative reviews in 18 months means no complaint patterns exist to evaluate.

Greensboro, NC / 4.9 rating from 223 reviews / Water damage restoration service

Best for: Greensboro homeowners dealing with water, fire, or storm damage who want a single company to handle mitigation through full reconstruction under one insurance claim.

Service area: RestorePro Reconstruction Inc. is based at 3408 W Wendover Ave in Greensboro, North Carolina. The FLEET Response website indicates coverage across the Carolinas and Tennessee. Multiple reviewers reference projects in and around the Greensboro area. For locations outside the Greensboro metro, confirm whether RestorePro or a different FLEET Response partner would handle the work.

Review snapshot: Chad Edwards, Jeff Gordon, and Bradley draw consistent praise for keeping projects on track and communicating clearly. But 1 one-star review out of 223 describes drawn-out delays, repeated subcontractor failures, and unresolved flooring defects over 18 months.

Charlotte, NC / 4.7 rating from 218 reviews / Water damage restoration service

Best for: Charlotte-area homeowners dealing with water damage that has led to mold growth, where an employee-owned restoration company with 24 locations can handle mitigation through reconstruction under one contract.

Service area: Jenkins Restorations is headquartered for this market at 7606 Whitehall Executive Center Dr, Suite 500, Charlotte, NC 28273. They serve the Charlotte metro area including Concord, Cornelius, Gastonia, Huntersville, Indian Trail, Kannapolis, Matthews, Mint Hill, Mount Holly, Mooresville, Pineville, Stallings, and Waxhaw. The company has 24 locations across 13 states, so resources may extend beyond the local office.

Review snapshot: Corey Pitts, Bryce, and Landon draw consistent praise across dozens of reviews for clear communication and fast water mitigation work. But with zero negative reviews in the last 18 months out of 218 total at 4.7 stars, there is no complaint pattern to flag.

Raleigh, NC / 4.5 rating from 217 reviews / Water damage restoration service

Best for: Raleigh-area homeowners dealing with water, fire, or storm damage who want a single company to handle everything from emergency mitigation through mold remediation and full reconstruction.

Service area: Jenkins Restorations operates from their Raleigh office at 2205 Westinghouse Boulevard. They list service pages for Apex, Cary, Clayton, Durham, Fuquay-Varina, Garner, Holly Springs, Smithfield, and Wake Forest. They also have a separate Charlotte office, so coverage likely extends across the Triangle but not into the Charlotte metro.

Review snapshot: Maui, Nyles, and Mike draw repeated praise for fast, communicative field work, but 2 of 217 reviews at 1-star describe being dropped mid-project or dealing with unsupervised subcontractors who cut corners.

Charlotte, NC / 4.7 rating from 214 reviews / Water damage restoration service

Best for: Charlotte-area homeowners and businesses dealing with water damage that has led to mold, where one company handling extraction through reconstruction keeps the project moving faster.

Service area: Headquartered in Charlotte, North Carolina at 14200 S Lakes Dr. Serves the Charlotte metro including Fort Mill, Huntersville, Davidson, Mooresville, Cornelius, Matthews, Concord, Harrisburg, Rock Hill, Tega Cay, Belmont, Weddington, Pineville, and Gastonia. Also claims service to distant cities including Wilmington, Fayetteville, Durham, Greensboro, Winston-Salem, and Cary — a geographic spread that suggests FLEET Response network coverage rather than direct Charlotte-office response.

Review snapshot: Jessica Wells, Lavoris Smith, and Kameron draw consistent praise across 214 reviews at 4.7 stars. But one reviewer reported two consecutive no-call no-shows from scheduling staff, with 2 one-star reviews total.