Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Winston-Salem and Piedmont Triad homeowners dealing with water damage that needs both plumbing repair and mold remediation handled by a single national-brand crew available 24/7.
Best for
- Winston-Salem and Piedmont Triad homeowners who need water damage cleanup and mold remediation from a single provider
- Emergency situations where a burst pipe or sewer backup has already caused water damage and the clock is ticking on mold growth
- Homeowners who want insurance claim documentation handled by the remediation company, including photos, drying logs, and direct adjuster coordination
- Commercial properties needing after-hours water extraction and restoration with minimal business disruption
About this company
Roto-Rooter in Winston-Salem operates as an independent contractor under the national Roto-Rooter brand, based at 4265 Brownsboro Rd. The location handles plumbing, drain cleaning, water damage restoration, and mold remediation across the Piedmont Triad. Managers Bruce Shockley and Daniel Bausum run the operation. Mold remediation is a secondary service here — the primary business is plumbing and water cleanup.
The main differentiator is that plumbing repair and water damage restoration run under one roof. When a pipe bursts or a sewer backs up, the same company extracts the water, dries the structure, and fixes the plumbing source. Their mold remediation page references HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. Technicians hold IICRC and AMRT credentials. They bring industrial-grade extraction and drying equipment on their trucks, which means most emergency responses start on the first visit.
The national Roto-Rooter brand has operated since 1935, and this Winston-Salem franchise covers nine counties across the Piedmont. They run 24/7, 365 days a year, including holidays. The location also serves commercial properties — offices, restaurants, retail, and healthcare facilities.
4.8 stars across 458 Google reviews is a strong rating for a high-volume franchise operation. Most of that praise centers on specific technicians rather than the brand itself, which suggests the field crews drive the customer experience more than the office does.
Services
Service area
Based in Winston-Salem, North Carolina at 4265 Brownsboro Rd. Serves Forsyth, Guilford, Alamance, Randolph, Rockingham, Stokes, Davidson, Surry, and Yadkin counties. Named service cities include Winston-Salem, Greensboro, Burlington, Clemmons, Kernersville, Lexington, Thomasville, High Point, Eden, and Mebane. Nine counties is a wide footprint — confirm response times outside the Winston-Salem and Greensboro core.
Review consensus
Anthony Baltszar is the standout. He appears in more than a dozen 5-star reviews from early 2026 alone, praised for patience, clear explanations, and going beyond the original scope to find root causes. Franz draws a similar volume of praise for speed, knowledge, and friendliness. Scott earns mentions for diagnosing problems quickly and giving clear pricing. The water damage restoration crew — Titus, TJ, and Micah — get repeated praise for handling excavation and water remediation work with strong communication. Jody Green is noted for water damage tearout and repair. Multiple reviewers highlight same-day or next-day response, including weekends and holidays.
7 found across 458 total reviews at 4.8★. Marina Koehler described a visit where the technician (identified as France, likely Franz) entered the wrong door, could not clear the blockage or use the camera, then charged over $600 for unresolved work. The owner response confirmed the technician ran drain cleaning equipment through 30 feet of line but encountered hardened material. The charge was reduced by 50%. Tiara reported a bill over $15,000 that felt like a scam, saying the company promised to fix damages but then became unresponsive. The owner responded asking her to reach out, noting pricing was disclosed and signed before work began. Miles Swanson's appointment was rescheduled twice, costing him time off work. Jamie Styles paid $500 over a year ago for a kitchen sink fix that still was not working at the time of review. Ashtyn Paff witnessed Franz being rude and disrespectful on the phone with a friend. Darian Shepherd left a 1-star with no text; the owner could not find any service record.
Franz appears in both positive and negative reviews, which is typical for a high-volume technician — more calls mean more chances for friction. The owner responses vary in quality: some engage with specifics and offer concrete resolution (Marina's review got a detailed factual rebuttal), while others redirect to a phone number without addressing the complaint directly. The commission-based pay structure, confirmed by the owner in one exchange, creates an incentive for technicians to push higher-cost repairs. Two of the seven negatives involve billing disputes where the customer felt charged for incomplete work.
Anthony Baltszar (plumber — overwhelmingly positive), Franz (plumber — mostly positive, negative in two reviews for rudeness and unresolved work), Scott (plumber — positive), Jody Green (water damage — positive), Titus (water damage/excavation — positive), TJ (water damage — positive), Micah (water damage/excavation — positive), Wendell Floyd (plumber — positive), Damian (plumber — positive), Zach Thompson (water damage — positive), Lal (plumber — positive), Zak (water damage — positive), Garret (water damage — positive), John (water damage — positive), Jesse (water damage — positive), Tyler (water damage/insurance — positive), Joe (plumber — positive), Damon (plumber — negative for poor communication).
Request Anthony Baltszar for plumbing or Titus for water damage work if scheduling allows. Get a written, itemized estimate before any work starts, and clarify what you owe if the problem cannot be resolved. This location handles water-to-mold situations well because they control both the plumbing fix and the restoration, but for standalone mold jobs not tied to a water event, confirm they will send a remediation crew rather than a plumber.
Keep in mind
- Mold remediation is not this company's primary service. Roto-Rooter is a plumbing and water damage operation first. If you need standalone mold work unrelated to water damage, confirm they will dispatch a remediation-specific crew.
- Technicians work on commission, according to one reviewer's conversation with management. Ask for a written estimate with line items before work begins.
- Two recent 1-star reviews describe charges for work that did not resolve the original problem. Get the scope of work and cost in writing, and clarify what happens to the bill if the issue cannot be fixed.
- This is a franchise operation. Service quality varies by which technician shows up. Ask for Anthony or Franz by name if scheduling allows.
- The claimed service area spans nine counties across the Piedmont Triad. Confirm response times for locations outside Forsyth and Guilford counties.