Provider profile
247 Aquadry
Provider snapshot
What this listing says
Waxhaw and south Charlotte homeowners who need same-day water or mold work from a family-owned restoration company with three offices across the Carolinas.
Best for
- Waxhaw, Weddington, and south Charlotte residents dealing with water damage who want a local company that can respond within an hour.
- Homeowners who need both water mitigation and mold removal handled by the same crew, with the caveat that this creates a conflict of interest on the testing side.
- Property owners who want the restoration company to manage the insurance claims process from documentation through adjuster coordination.
- Commercial properties in the Charlotte metro needing burst pipe or flood cleanup with minimal business downtime.
- Fire and smoke damage situations where content pack-out and cleaning are part of the job.
About this company
24/7 Aquadry is a family-owned restoration company headquartered in Waxhaw, North Carolina, with additional offices in Fort Mill, South Carolina and Charlotte. Co-owners Dan Friedman and Dan DiPrima run the operation. The company handles water damage, mold removal, fire and smoke restoration, sewage cleanup, crawl space work, and emergency board-up for both residential and commercial properties. They hold general contractor licenses in both North Carolina (#83926) and South Carolina (#CLG-123544).
The mold page describes a five-step process: inspection and testing, containment, removal and sanitization, moisture control, and air quality restoration. The website claims IICRC-certified technicians and a 60-minute response window. They also run an insurance assistance program where staff coordinates directly with adjusters, files paperwork, and handles denied-claim appeals.
Friedman and DiPrima founded the company and have built a sizable team. The about page names technicians like Johnathan, Conner, Josh, Chris, and others who appear repeatedly in reviews. The company claims over 15 years of experience and holds an A+ BBB rating.
365 Google reviews at a perfect 5.0 is remarkable for a restoration company. That volume with zero rating erosion suggests either very consistent service delivery or active review management. The two recent one-star reviews both appear to be misattributed or non-customer posts, which the owner responses address directly.
Services
Service area
Headquartered in Waxhaw, North Carolina, with a second office in Fort Mill, South Carolina and a third in Charlotte, North Carolina. The website lists 18 North Carolina cities including Charlotte, Matthews, Indian Trail, Huntersville, Gastonia, Concord, and Kannapolis, plus 7 South Carolina cities including Rock Hill, Fort Mill, and Lancaster. That is a wide radius for a single company, covering roughly 60 miles end to end.
Review consensus
Dan Friedman is the most frequently named person across reviews, praised for showing up personally, giving honest assessments, and explaining the process. Multiple reviewers note he talked them out of unnecessary work. Conner Ricketson drew praise for thorough inspections and respectful communication. Johnathan and Zack are named for fast on-site response after a main water line failure. Taylor and Matt handled burst pipe cleanup and insurance coordination. Reviewers consistently highlight fast arrival, clear communication, and willingness to walk homeowners through each step. A roofing company partner (mbt2110) reported using them since 2017 for water mitigation referrals.
2 found across 365 total reviews at 5★. The first complaint describes a fire restoration gone wrong with missing belongings, incomplete repairs, and uncleaned contents returned. However, the reviewer names a different company ("Remedics") in the review text, and the owner states they have no record of this customer or project. The second is a blank one-star from a person the owner identifies as a former employee, asking them to use HR channels instead. Neither review describes a verifiable customer experience with 24/7 Aquadry.
The owner responds to both negatives with specific factual claims rather than template language. On the first, they point out the reviewer named a different company. On the second, they identify the reviewer as a former employee. Both responses are personalized and engage with the specifics. The near-total absence of genuine customer complaints across 365 reviews is noteworthy. This could reflect genuinely strong service, selective review management, or both.
Dan Friedman (co-owner/president — praised repeatedly for honesty, fast personal response, and clear communication). Dan DiPrima (co-owner — praised for walking customers through the process and dispatching teams quickly). Conner Ricketson (technician — praised for respectful, thorough inspections). Johnathan (technician — praised for fast response and knowledge). Zack (technician — praised alongside Johnathan for quick arrival). Taylor (technician — praised for burst pipe cleanup). Matt/Matthew (technician — praised for fast, efficient crew work). Josh (technician — praised in multiple reviews for positive demeanor). Chris (technician — praised for making customers feel at ease). Colton (technician — praised for emergency response). Clint (technician — praised for knowledge and care). Hiawatha (staff — praised for being informative). Kendell (staff — praised for being informative).
With 365 reviews at a perfect 5.0 and no documented customer complaints, this company has an unusually strong track record. Ask for Dan Friedman directly if you want the owner involved in your assessment. Because they do both testing and remediation for mold, get an independent test first or ask them to bring in a separate inspector for the evaluation.
Keep in mind
- They do both mold testing and mold remediation. A company that identifies the problem and sells the fix has a financial incentive to find mold. Ask whether they will accept a third-party test or recommend an independent inspector.
- The 60-minute response time is a website claim. Reviews generally confirm fast arrival, but no specific time guarantees are documented in writing.
- Their service area spans 25+ cities across two states, from Gastonia to Rock Hill to Kannapolis. If you are on the fringe of that coverage, confirm actual response times for your location.
- The website leans heavily on water damage content. Mold removal gets one page with limited detail on specific equipment or containment methods used.
- Both one-star reviews have unusual circumstances: one names a different company in the text, the other is from a former employee. This means there are essentially zero documented customer complaints in 365 reviews, which is unusually clean.