Provider profile
RestorePro Reconstruction
Provider snapshot
What this listing says
Durham and Triangle-area homeowners dealing with water damage that has led to mold, who want a single company backed by FLEET Response's multi-state resources to handle extraction through remediation.
Best for
- Homeowners in the Raleigh-Durham-Chapel Hill triangle who discover mold after a water event and want one company to handle everything from extraction to rebuild.
- Property managers across North Carolina who need a vendor with 24/7 availability and a dedicated commercial account rep — Dave Smith's name appears in over a dozen reviews from multifamily and apartment communities.
- Owners of commercial properties like offices, schools, hotels, and healthcare facilities who need mold remediation with minimal operational downtime.
- Homeowners whose insurance company recommends a restoration contractor and who want a large operation with documented claim support and adjuster coordination.
- Anyone in the Greenville SC or Knoxville TN area who needs mold remediation from a company with a physical local office rather than a franchise sending crews from hours away.
About this company
RestorePro Reconstruction operates out of Durham as part of the FLEET Response network, a multi-company group that covers large-scale disasters across the U.S. Their primary identity is water damage restoration, but they run a full pipeline from water extraction and structural drying through mold remediation and reconstruction. They serve both residential and commercial properties across seven offices in North Carolina, South Carolina, and Tennessee.
On the mold side, they say they partner with third-party certified industrial hygienists for testing and inspections, then follow those hygienists' remediation plans. Their website lists black mold remediation, structural mold damage repair, mold decontamination, and HVAC-related mold work. They also handle the water source that caused the mold in the first place, which means you can get extraction, drying, mold removal, and rebuild from one company. That is convenient but creates a conflict of interest worth understanding before signing.
They have been in business since 1986. The FLEET Response affiliation gives them access to partner companies like Dalworth Restoration and First Restoration Services for large-scale events. They run IICRC-certified technicians and claim one-hour emergency response times. They also handle insurance claim documentation and adjuster communication.
4.8 stars across 573 Google reviews is a strong number for a restoration company operating at this scale. The volume suggests consistent work across their service area, though the negative reviews that do exist describe serious reconstruction-phase breakdowns rather than problems with the initial mitigation work.
Services
Service area
Headquartered in Durham, North Carolina at 106 Capitola Dr. They operate seven offices: Durham, Charlotte, Fayetteville, Greensboro, and Wilmington in North Carolina; Greenville in South Carolina; and Knoxville in Tennessee. Their website lists 35+ individual cities across three states, from Carolina Beach to Spartanburg to Sevierville. The breadth of the claimed area is notable — confirm which office and crew will handle your specific location.
Review consensus
Dave Smith dominates the positive reviews, especially from property managers at apartment communities. Multiple reviewers across different properties describe him as always available, fast to respond, and a go-to person for emergencies at any hour. In the field, Jahir and Juan earn praise for demolition and moisture assessment work. Tim appears frequently as a coordinator who helps with insurance communication. Will Clendenin, Charlie Aycock, and Jordan show up repeatedly as a reliable remediation crew. Leo Aldaba draws praise as a project manager who listens and adapts to complex situations. Leilani earns specific mentions for compassion during stressful situations. The most consistent theme across reviews is fast initial response — multiple reviewers mention same-day or next-day arrivals.
3 found across 573 total reviews at 4.8★. D G's review (May 2026, Local Guide with 20 reviews) started as a 5-star praising Jahir and Leo during the initial cleanup phase, then updated twice as the project deteriorated. They describe being unable to live in their home for over five months, kitchen cabinets and countertops destroyed during removal, mold developing from wet flooring left too long, and a bill that included thousands of dollars for work never performed. The owner's response addresses only the original positive review and does not engage with the subsequent complaints. Julia Fox, RN (April 2025, 12 reviews) describes a fire restoration for a family member's home in Chatham County that stalled for nine months. She names Daniel as a project manager who misled them about permit status — when they checked with the county, no permits had been filed. Project managers changed twice. The owner responded with context: insurance delays prevented a start for several months, the homeowner took over portions of the work causing confusion, and they made multiple contact attempts that went unanswered. Yesenia Martinez (September 2025, single-review account, 1 like) accuses the company of prioritizing profit and claims ratings on platforms other than Google are under 3 stars. The owner responded that they cannot find this person in their records, suggesting this may not be an authentic review.
The two credible negative reviews share a common structure: the initial mitigation work earned praise, but the longer reconstruction phase collapsed. Both describe project manager communication breakdowns and invoices that included charges for unfinished work. This suggests a possible gap between RestorePro's mitigation teams (who show up fast and do solid short-term work) and the reconstruction side of the operation (where longer timelines expose coordination and billing problems). The owner response pattern is mixed: the response to D G is a template reply to the original positive review that was never updated when the review turned negative, while the response to Julia Fox engages with specifics and provides factual context.
Dave Smith (commercial account rep / property manager liaison — overwhelmingly positive across 10+ reviews). Jahir (field technician — praised for demolition and drying work in multiple reviews, but also named in D G's review where the project later deteriorated). Leo Aldaba (project manager — praised for patience and listening, also named in D G's initially positive then negative review). Tim (field coordinator / insurance liaison — positive across many reviews). Will Clendenin (field technician — consistently positive). Charlie Aycock (field technician — consistently positive). Juan (field technician — consistently positive across multiple reviews). Jordan (field technician — positive). Freddy (field technician — positive). Nick (field technician — positive). Ashley (field coordinator — positive). Antonio (field technician — positive). Mario (field technician — positive). Cam (field technician — positive). Leilani (project coordinator — praised for compassion). Mitch/Mitchell (paired with Dave — positive). Hayden Schweitzer (contractor/project manager — positive). Gloria (reconstruction — positive for detail and organization). Henry (field technician — positive). Kesean (field technician — positive). Hugo (field technician — positive). Jonathan Mondragon (field technician — positive). Jeff Gordon (project manager — positive). Bradley (project manager — positive). Daniel (project manager — named in Julia Fox's negative review for misleading about permit status). Ryan, Donny, Bryson (reconstruction crew — positive). Kennedy, Justin, Chad (fire mitigation crew — positive).
For water emergencies and mold mitigation, RestorePro's field crews have a strong track record of fast response and solid short-term work. Ask for Dave Smith if you manage commercial properties, or request Jahir or Tim for residential water-to-mold jobs. If your project involves reconstruction beyond the initial mitigation, get a written scope of work with milestones and payment tied to completion — the two serious complaints both center on the reconstruction phase dragging out with billing for unfinished work.
Keep in mind
- RestorePro does both mold testing (through partner hygienists) and mold remediation. The company that finds the mold also profits from removing it. Ask whether you can choose your own independent hygienist for the initial assessment.
- The negative reviews that exist describe problems in the reconstruction phase, not the initial water mitigation. Two separate reviewers reported being billed for work that was never performed. If your project involves reconstruction, get line-item documentation before signing off on invoices.
- They claim service areas across three states with seven offices. If you are outside the immediate Durham, Charlotte, or Raleigh metro areas, confirm which office will handle your project and how far crews will travel.
- One reviewer described mold developing in their home after RestorePro left wet flooring in place too long during a project. If your job involves extended drying, ask for a documented moisture monitoring schedule.
- Project manager turnover appeared in multiple negative reviews. Ask upfront who your project manager will be and what happens if they leave the company mid-project.