Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Graham and Alamance County homeowners dealing with crawl-space water damage or mold who want one company to handle plumbing repair, water extraction, and remediation in a single visit.
Best for
- Graham and Alamance County homeowners who need mold remediation tied to a plumbing or water damage event
- Crawl-space properties where moisture intrusion, pipe leaks, and mold overlap and need a single contractor
- Commercial properties across the Piedmont Triad needing water damage cleanup with insurance documentation support
- Homeowners who want 24/7 emergency response for burst pipes or flooding, with restoration handled by the same crew
About this company
Roto-Rooter in Graham is a franchise operation run by managers Bruce Shockley and Daniel Bausum out of 4 NE Court Square. Their primary identity is plumbing and drain cleaning, but they run a full water damage restoration and mold remediation division alongside it. They operate as an independent contractor under the Roto-Rooter brand, meaning services, pricing, and guarantees can vary from other Roto-Rooter locations.
What stands out here is the single-source model. When a pipe bursts in a crawl space, this team handles the plumbing repair, water extraction, structural drying, and mold removal without handing you off to a separate contractor. Their website describes containment, anti-microbial application, and post-remediation verification as part of their mold workflow. They carry an IICRC badge and NC plumbing license P-108641. Their trucks carry parts and equipment for same-visit resolution on most plumbing calls.
Roto-Rooter has operated nationally since 1935, and this Graham location serves a wide swath of the Piedmont Triad. They claim 24/7 availability, 365 days a year, and reviews confirm same-day and evening arrivals.
4.9 stars across 240 Google reviews is unusually high for a company this size. Only one review at 3 stars or below appeared in the last 18 months, and that reviewer still praised the technician's service. The volume of named-technician praise, particularly for Franz and Scott Wilmoth, suggests the field teams drive the rating more than the brand.
Services
Service area
Headquartered in Graham, North Carolina (Alamance County). Serves a broad area across the Piedmont Triad including Burlington, Mebane, Elon College, Greensboro, High Point, Winston-Salem, Kernersville, and Jamestown, plus smaller communities across nine counties: Alamance, Guilford, Forsyth, Randolph, Rockingham, Davidson, Stokes, Surry, and Yadkin. The territory stretches from Mount Airy in the north to Asheboro in the south. Response times at the edges of this range will vary.
Review consensus
Franz is the standout name. At least 15 reviewers mention him by name, praising his diagnostic speed, clear explanations, and willingness to go beyond the immediate job. Scott Wilmoth draws similar praise across a dozen reviews for drain work, leak detection, and pipe repair. Anthony receives consistent marks for customer service and detailed communication. Jimmy Lemus and Richard H. earned praise as a water damage recovery team from multiple reviewers. Michael, Dustin, Windell, Titus, and Joey each appear in individual positive reviews. Reviewers frequently mention same-day or same-evening arrival, clear upfront explanations, and single-visit resolution.
1 found across 240 total reviews at 4.9★. Only one review at 3 stars or below appeared in the last 18 months. Rodd Branch gave 3 stars in April 2026, praising Anthony's customer service and detailed answers but calling the pricing "a bit high." The owner responded the same day with a personalized reply acknowledging the pricing concern. No 1-star or 2-star reviews exist in the recent window.
The franchise model creates a split between brand expectations and local reality. This location operates as an independent contractor, so pricing and service terms are set locally. Two reviewers across different star levels mentioned pricing concerns even while praising the work itself. The owner responds to negatives on the same day with personalized replies that engage with specifics rather than offering template deflections. The technician-level consistency, particularly around Franz and Scott, suggests a stable field team driving the high rating rather than corporate systems.
Franz (plumber/technician — overwhelmingly positive, praised across 15+ reviews for diagnostics, explanations, and going above and beyond). Scott Wilmoth (plumber/technician — consistently positive across 12+ reviews for drain work, leak repair, and clear communication). Anthony/Anthony B (technician — positive, praised for customer service and detailed answers). Michael (technician — positive, praised for quick problem resolution). Jimmy Lemus (water damage lead tech — positive, praised for knowledge and courtesy on recovery jobs). Richard H. (water damage technician — positive, praised as part of recovery team). Dustin (technician — positive, praised for emergency response). Windell (technician — positive, praised for persistence on tough clogs). Titus (technician — positive, praised for same-day response). Joey (technician — positive). Scott and Zach (team — positive). Danny (technician — positive). Cody (technician — positive). Josh and James (technicians — positive, praised for honesty). Jacob (technician — positive, paired with Jimmy on sewage cleanup).
With 4.9 stars across 240 reviews and only one complaint in 18 months, the field team here is doing strong work. Ask for Franz or Scott Wilmoth if your job involves diagnostics or drain work. For mold remediation specifically, ask the office which technicians handle remediation jobs and how many they complete monthly, since the reviews skew heavily toward plumbing and water damage rather than standalone mold work.
Keep in mind
- They do both mold testing and mold remediation. A company that finds mold and then sells you the removal has a financial incentive to find more. Ask whether they will accept a third-party test result or recommend an independent tester.
- This is a franchise operated as an independent contractor. Pricing, guarantees, and service quality are specific to this Graham location, not the national Roto-Rooter brand. Do not assume national promotions or policies apply here.
- Their claimed service area spans nine counties from Mount Airy to Asheboro. Response times to the edges of that territory will differ from Graham-area calls. Confirm estimated arrival time for your specific address.
- One 5-star reviewer noted the pricing felt high despite good service. Another 3-star reviewer said the same. Get a written estimate before work begins and ask whether the quoted price is flat-rate or time-and-materials.
- Mold remediation is a secondary service line for a plumbing company. Ask how many mold jobs this location completes per month and which technicians handle remediation versus plumbing.