Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Raleigh-area homeowners dealing with water, fire, or storm damage who want a single company to handle everything from emergency mitigation through mold remediation and full reconstruction.
Best for
- Raleigh, Durham, Cary, and Apex homeowners who need emergency water or fire damage response with same-day dispatch.
- Property owners who want mold remediation and structural rebuild handled by the same company, avoiding the need to coordinate multiple contractors.
- Commercial property managers needing a restoration contractor that can scale from a single office to multi-site disaster response.
- Insurance-referred claims where the carrier has an existing relationship with Jenkins, streamlining documentation and approvals.
About this company
Jenkins Restorations is a national restoration company with a local office in Raleigh, serving the Triangle area from their Westinghouse Boulevard location. They handle water, fire, storm, and mold damage for both residential and commercial properties. Mold work runs through Jenkins Environmental Services, a wholly-owned subsidiary. They've been in business since 1975, with headquarters in Chantilly, Virginia, and over 24 offices across the country.
What stands out is the breadth of their operation. They handle emergency mitigation, contents packing and cleaning, structural rebuild, and mold remediation all under one roof. Their mold page describes using HEPA air scrubbers, containment with negative air pressure, antimicrobial treatments, and abrasive cleaning methods like soda blasting and dry ice blasting. They also offer odor removal using hydroxyl generators and ozone treatments. They follow IICRC standards and run a 24/7 emergency hotline with dispatch crews.
This is a large, insurance-oriented operation. Their website includes a dedicated page for insurance adjusters, and many reviewers mention being referred by their insurance company. That scale means resources and fast response times, but it also means heavy use of subcontractors, which reviewers flag as a weak point.
At 4.5 stars across 217 Google reviews, their rating is solid but not exceptional. The positives are heavily concentrated around specific field technicians, while the negatives tend to focus on project management and subcontractor oversight.
Services
Service area
Jenkins Restorations operates from their Raleigh office at 2205 Westinghouse Boulevard. They list service pages for Apex, Cary, Clayton, Durham, Fuquay-Varina, Garner, Holly Springs, Smithfield, and Wake Forest. They also have a separate Charlotte office, so coverage likely extends across the Triangle but not into the Charlotte metro.
Review consensus
Maui is the most frequently named technician, appearing in at least eight positive reviews for mitigation, tarping, and mold work. Reviewers describe him as fast, communicative, and thorough. Mike Young and Troy Wright are often mentioned together for water damage assessment and equipment setup, with reviewers noting they explain the process clearly. Nyles Robinson leads contents packing and move-back crews, drawing praise for careful handling of belongings. Daniel Lewis is recognized for structure cleaning. Isaiah Peck gets called out as a strong project manager who provides timely updates. Emmanuel and Keith appear in multiple reviews for emergency response and storm damage work. Caesar handles contents packing and is praised for keeping homeowners informed.
2 found across 217 total reviews at 4.5★. One reviewer was assigned Jenkins by their insurance after a fire, waited months for an appointment, and was then told Jenkins was dropping them because the project would not generate enough revenue. A second 1-star reviewer describes a house fire repair that took six months instead of the estimated two, with a project manager named Scott who was dismissive and failed to pre-order materials. That same reviewer later discovered toxic mold in their HVAC system caused by Jenkins leaving the crawlspace without a moisture barrier and ductwork open for five months. A 3-star review from a Local Guide with 141 reviews describes constant issues with unsupervised subcontractors flushing baby wipes, leaving garbage, and attempting subpar work that required daily homeowner inspection.
The gap between field technicians and project management is the defining pattern. Nearly every positive review names a specific field tech (Maui, Mike, Troy, Nyles, Keith) and praises their communication and work ethic. The negatives consistently point to the layer above: project managers who do not communicate, subcontractors who are not supervised, and an office that does not respond to complaints. Jenkins did not respond to any of the three recent negative reviews, reinforcing the sense that the Raleigh office is strong at the crew level but weak at oversight and accountability.
Maui (field technician/mitigation — positive, named in 8+ reviews). Mike Young (field technician — positive, named in 5+ reviews). Troy Wright (field technician — positive, paired with Mike). Nyles Robinson (contents crew lead — positive, named in 6+ reviews). Daniel Lewis (structure cleaning — positive). Isaiah Peck (project manager — positive). Emmanuel (field technician/emergency response — positive). Keith (field technician — positive). Caesar/Cesar (contents packing — positive). Will (mitigation technician — positive). Caleb (point person — positive). Jose Alvarenga (roofing/leak repair — positive). Robert (field staff — positive). Eric (field staff — positive). Corey (field staff — positive). Edwin (field staff — positive). Scott (project manager — negative, described as dismissive and unresponsive). Michael and Joshua (packing — positive, noted in otherwise negative review).
Ask for Maui, Mike, or Nyles by name if you can. The field crews at this office are genuinely strong. But get your project manager's name upfront and set communication expectations in writing from day one. If your project involves subcontractors, ask Jenkins who will be supervising them and how often they inspect the work.
Keep in mind
- Jenkins does both mold testing and mold remediation through their subsidiary Jenkins Environmental Services. That creates a conflict of interest: the same organization that identifies the mold problem also profits from fixing it. Consider getting an independent mold assessment before agreeing to their remediation scope.
- They rely heavily on subcontractors for restoration work. One recent reviewer (a Local Guide with 141 reviews) described having to visit their home daily to inspect sub-contracted work and catch corners being cut. Ask upfront which portions of your job will be done by Jenkins employees versus subcontractors.
- None of the three recent negative reviews received an owner response. A 0% response rate on complaints suggests the Raleigh office may not be actively monitoring or engaging with critical feedback.
- This is a national franchise-style operation with 24+ offices. Your experience will depend largely on which project manager and field crew are assigned to your job. The named staff praised in reviews may or may not be available for your project.