Provider profile
Spangler Restoration
Provider snapshot
What this listing says
Charlotte-area property owners and commercial facility managers who need a multi-office restoration company that handles water damage, mold, and fire under one roof across North Carolina.
Best for
- Charlotte metro homeowners dealing with mold from water damage who want one company to handle testing, removal, and reconstruction.
- Property managers and multifamily operators across North Carolina who need a restoration vendor with dedicated commercial account reps like Christine DeRusso and Bob Goodloe.
- Assisted living and healthcare facility managers who need a restoration team trained in HIPAA-aware practices and senior care environments.
- Homeowners in western NC mountain areas (Boone, Watauga County) dealing with crawlspace mold from high humidity.
About this company
Spangler Restoration is a restoration company based in Stallings, North Carolina, just outside Charlotte. Mold is one of six service lines alongside water damage, fire damage, storm damage, trauma/biohazard cleanup, and contents removal. They run four offices across the state: Charlotte, Raleigh, Greensboro, and Boone, with regional operations managers at each location.
For mold work, they handle both testing and remediation in-house. Their Charlotte mold page lists containment with plastic barriers and negative air pressure, HEPA air filtration, antimicrobial surface treatment, and optional post-cleanup air quality testing. They follow IICRC protocols and use EPA-approved products. They also serve commercial verticals that most mold-only companies do not touch: multifamily housing, assisted living facilities, healthcare buildings, government properties, and hospitality.
Josh Spangler owns and runs the company, which claims over 20 years in business. The leadership team includes a VP of Mitigation (Bob Goodloe), regional operations managers for Charlotte (Jason Williams) and Greensboro/Western NC (Justin Gallimore), and a dedicated HR director. They are members of the Restoration Industry Association, IICRC, NAA, and multiple regional apartment associations. They offer financing for restoration projects.
Their 4.5-star rating on 257 Google reviews is solid but not exceptional. The negative reviews that do exist tend to describe extended project timelines and communication breakdowns, which is worth weighing against the strong praise from commercial clients and repeat customers.
Services
Service area
Headquartered in Stallings, NC (Charlotte metro). Operates four offices: Charlotte (12134 Stallings Commerce Dr), Raleigh (5132 Departure Drive), Greensboro (1231 Shields Road, Kernersville), and Boone (2271 NC-105). Claims coverage across North and South Carolina, with a dedicated large loss line for extended reach.
Review consensus
Christine DeRusso is the most frequently named employee, praised across at least eight reviews by property managers, apartment operators, and insurance agents for responsiveness and follow-through. Bob Goodloe, VP of Mitigation, appears in multiple reviews from multifamily clients who describe him as a go-to for water and mold issues, with one reviewer noting he solved crawlspace mold issues quickly. Chad Gamba is named in several residential reviews for managing whole-house flooring restorations and keeping communication clear. Other named staff include Amber (coordinated a full home restoration), Pam (handled a vehicle-into-home incident with personal care), Elaine Nance (responsive scheduling), and Tyler, who led a mitigation crew in western NC. Reviewers repeatedly highlight fast response times, insurance-friendly documentation, and a willingness to handle full-scope projects from mitigation through reconstruction.
6 found across 257 total reviews at 4.5★. The most detailed complaint comes from a homeowner whose dishwasher flood restoration stretched over eight months before Spangler withdrew from the project, leaving broken granite countertops, damaged cabinets, and incorrectly installed flooring behind. The owner responded that they issued a full reimbursement after reaching an impasse. A second homeowner reported three months without hot water because the floor had to be installed before the water heater could go back in, with repeated no-shows and staff turnover mid-project. A third reviewer alleges being tricked into signing a completion form disguised as a credit approval, after which work stopped; the owner responded that their records do not show evidence of the described problems. One review describes destroyed belongings during an insurance-referred job, with the owner stating the claim was paid by the carrier and disputing the comments. One review is about a company truck driver's road behavior, not a service issue. One review has no text at all.
The substantive complaints share a common thread: projects that started well but broke down during the reconstruction phase, with communication gaps, staff turnover, and long timelines. The mitigation/emergency response side of the business draws consistent praise, but the longer-term rebuild work is where frustrations emerge. Spangler responds to 100% of negative reviews, and the responses range from personalized (explaining reimbursements and disputed facts) to formulaic ("contact us at our number"). Two responses dispute the reviewer's account of events, which creates a he-said-she-said dynamic the reader should be aware of.
Christine DeRusso (business development/account rep — consistently praised), Bob Goodloe (VP of Mitigation — consistently praised), Chad Gamba (project manager — praised), Amber (project coordinator — praised), Pam (team lead — praised), Elaine Nance (scheduling/business development — praised), Tyler (mitigation crew lead — praised), Donte (restoration team — praised), Michelle (support — praised), Jason Thompson (team member — praised), Jon Furchess (mold inspector — praised), Tyler Wilcox (inspector — praised), Autumn (project manager — praised), Clark (assistant operations — praised), Tristan (team member — praised), Carlos (team member — praised), Linda H. and Linda G. (support staff — praised).
Spangler works well for commercial property managers who value a single point of contact like Christine or Bob and need a vendor who can handle everything from emergency water extraction through full reconstruction. For residential homeowners, ask for a named project manager and a written timeline with milestones. The pattern of long rebuilds going sideways means you should check in frequently and escalate early if communication slows down.
Keep in mind
- Spangler does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before committing to their remediation scope.
- Multiple negative reviews describe projects dragging on for months. One reviewer reported waiting three months with no hot water; another described an eight-month delay before the company withdrew from the project entirely. Ask for a written timeline with milestones before signing.
- Their service area spans Charlotte to Boone, roughly 130 miles apart. If your property is between offices, confirm which crew will handle your job and what response times look like for your specific location.
- Spangler is primarily a water and fire damage restoration company. Mold is one of several service lines, not their sole focus. If you need a company that does nothing but mold, this is not that.