Provider profile
PHC Restoration
Provider snapshot
What this listing says
Homeowners and commercial property managers in the Raleigh-to-Lillington corridor who need a single company to handle water damage, mold removal, and full rebuild under one roof, backed by 55 years of local track record.
Best for
- Homeowners in Wake, Harnett, Lee, or Moore County who discover mold after a water leak and want one company to handle drying, mold removal, and reconstruction.
- Commercial property managers and school facility directors in the Research Triangle who need occupied-building mold remediation with documentation for compliance review.
- Property owners dealing with a water emergency who need same-day response — PHC staffs 24/7 and reviewers consistently report arrival within hours.
- Repeat or multi-property customers who value a consistent project management structure — several reviewers mention returning for second or third projects.
About this company
PHC Restoration is a second-generation family-owned restoration company based in Lillington, NC, serving the Research Triangle and surrounding counties. They've been doing this since 1971. Mold remediation is one piece of a broader operation that also covers water damage, fire damage, storm damage, contents cleaning, and trauma cleanup. Their mold page focuses on commercial work — property management companies, school districts, and facility directors — though they take residential jobs too.
Josh Smith holds a Certified Mold Professional designation (#36) and multiple IICRC credentials including Water Loss Specialist and Certified Restorer. The company follows the IICRC S520 standard for mold remediation and describes a process that includes containment with negative air pressure, HEPA vacuuming, and antimicrobial treatment. They do both mold testing and remediation in-house, which means the same company that finds the mold also gets paid to remove it. They handle the full cycle from mitigation through rebuild.
CEO Katie Smith has led the company for 21 years. PHC carries a Women's Business Enterprise (WBE) certification. They're members of the Lillington Area and Fuquay-Varina chambers of commerce and run on the EOS management system. The company employs enough crew to staff multiple simultaneous projects — reviews regularly name six to eight different technicians working on a single job.
4.9 stars across 247 Google reviews is unusually strong for a restoration company, especially one with that volume. Only one review below 4 stars appeared in the last 18 months, and that complaint came from a subcontractor rather than a customer.
Services
Service area
PHC Restoration is headquartered in Lillington, NC (Harnett County). They serve the Research Triangle and Central/Eastern North Carolina, including Raleigh, Cary, Apex, Fuquay-Varina, Holly Springs, Sanford, Durham, Fayetteville, and Southern Pines. Their coverage spans Wake, Harnett, Lee, Moore, Durham, Johnston, Chatham, and Cumberland counties.
Review consensus
Fast response time dominates the praise — multiple reviewers report crews arriving within an hour of calling, even on weekends. Drew, Calton, and Frank appear most frequently on mitigation jobs, with reviewers highlighting their communication and willingness to explain each step. Kaycee and Aaron get repeated praise as project managers for keeping customers informed. Jeremy draws strong reviews as a repair-phase project manager. Tina and Becca are consistently named for contents cleaning work. Several reviewers describe PHC crews engaging with children, pets, and elderly homeowners with patience and care. Repeat customers appear frequently, with at least four reviews mentioning second or third projects with the company.
1 found across 247 total reviews at 4.9★. (1 found across 247 total reviews at 4.9 stars) The single 1-star review came from someone who identifies as a subcontractor, not a customer. They complained about waiting a month for payment and having to chase PHC for money. Owner Katie responded with specific detail: the subcontractor agreed to 30-day payment terms when applying, and the delay likely involved incomplete certified payroll forms required for government projects. PHC offered to help complete the paperwork. This complaint does not reflect the customer experience.
PHC's review profile is remarkably consistent — nearly every review names multiple staff members by first name, suggesting a team-based model where customers interact with several people rather than a single point of contact. The company responds to negative reviews with detailed, personalized responses (Katie signs the replies), which suggests active ownership engagement rather than template reputation management.
Josh (owner, assessments — positive). Katie (CEO, owner responses — positive). Drew (mitigation tech — positive, named in 15+ reviews). Calton (mitigation lead/tech — positive, named in 10+ reviews). Frank (mitigation tech — positive, named in 10+ reviews). Austin (mitigation tech — positive). Kaycee (project manager — positive). Aaron (project manager/case manager — positive). Jeremy (project manager, repairs — positive). Tina (contents crew — positive). Becca/Rebecca (contents crew — positive). Brian (repairs/carpet — positive). Toby (reconstruction/mold removal — positive). Thomas (mitigation/repairs tech — positive). Doyle (mitigation tech — positive). Andrew (tech — positive). Sarah (coordination — positive). Kenny (mitigation — positive). Justin (project updates — positive). Jo/Joey (mitigation — positive). Kat (contents — positive). Tad (mitigation — positive). Valerie (mold removal — positive). Ray (tech — positive). James (repairs — positive). Daren/Darren (reconstruction/mitigation — positive). Ashley (admin — positive). Brittani (office — positive). Fred (contents — positive).
With 247 reviews and a 4.9-star rating, PHC's track record speaks for itself. Ask for Drew, Calton, or Kaycee by name if you want the team members reviewers mention most. Since they handle both testing and remediation, get your own independent mold assessment if you want a second opinion on scope before signing a contract.
Keep in mind
- PHC does both mold testing and mold remediation. That means the company telling you that you have a mold problem is the same company that profits from fixing it. Ask whether they'll accept a third-party assessment or if you can hire an independent inspector.
- Their mold remediation page focuses heavily on commercial work. If you have a small residential mold issue, ask upfront whether your project is large enough for their crew model or if they'd refer you elsewhere.
- The service area spans at least eight counties from Durham to Cumberland. If you're on the edges of that footprint, confirm response times before committing.
- PHC handles insurance coordination, but they work directly for the property owner, not the insurance company. Understand how their billing and scope process works with your specific carrier.