Provider profile
SERVPRO of Northeast Charlotte
Provider snapshot
What this listing says
Northeast Charlotte and Mecklenburg County homeowners dealing with mold after water damage who want one company to handle testing, remediation, and reconstruction under one roof.
Best for
- Homeowners in northeast Charlotte, Huntersville, Cornelius, or the Lake Norman corridor who find mold after a water loss and want testing and remediation handled by the same team.
- Property managers or commercial tenants in Mecklenburg County who need fast-turnaround mold work with in-house reconstruction so tenants can return sooner.
- Buyers who want their mold project handled alongside related water damage extraction, drying, and rebuild without coordinating multiple contractors.
- Insurance-claim situations where a preferred vendor relationship with the carrier matters for smoother paperwork and direct billing.
About this company
SERVPRO of Northeast Charlotte is a family-owned SERVPRO franchise in Mecklenburg County, run by owner Wes Tyson, a Charlotte native. Mold remediation is one division of a broader restoration operation that also handles water damage, fire damage, storm cleanup, and full-scale construction. They claim to have an industrial hygienist on staff, which would reduce the need for third-party testing — an unusual setup for a SERVPRO franchise.
The standout detail on the mold side is that in-house hygienist claim. Most restoration companies subcontract testing to an independent lab or hygienist. Having one on staff speeds up the process, but it also means the same company testing for mold is the one billing to remove it. Their mold page describes a standard SERVPRO remediation process: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, and controlled demolition of porous materials when needed. They also run an in-house construction division that handles rebuild after remediation.
Tyson grew up in Charlotte and attended Charlotte-Mecklenburg schools. The franchise serves the metro Mecklenburg County area and describes itself as a preferred vendor for most insurance companies. Crew chiefs hold IICRC certifications, and the duct cleaning division holds National Duct Cleaning Association (NDCA) credentials.
4.9 stars across 343 Google reviews is unusually strong. Only one review at 3 stars or below appeared in the last 18 months. That volume and consistency point to a franchise that keeps its field crews and office staff aligned on customer communication.
Services
Service area
Headquartered at 5031 W WT Harris Blvd, Suite E, Charlotte, NC 28269. Serves northeast Charlotte and the broader Mecklenburg County metro area including Huntersville, Cornelius, Davidson, Highland Creek, Skybrook, River Run, Mallard Creek, and the Lake Norman corridor.
Review consensus
Steven and Felipe are the most-mentioned crew by far, named together in at least a dozen reviews for water extraction, mold remediation, and general mitigation work. Reviewers consistently praise their communication, punctuality, and care with belongings. Sheka draws a cluster of strong reviews for water damage and plumbing-related cleanup, often paired with Sha. Ian gets credit as a project manager who communicates clearly and handles insurance coordination. Ranson Nakhle is praised as an estimator who is honest about scope — one reviewer noted he pointed out items already covered under warranty rather than padding the bill. Lauren Toler gets multiple 5-star reviews from plumbing company partners and homeowners for responsiveness and relationship management. Jailen and Yazmin are named for organized, low-disruption fire and water cleanup. Office staff Nichole, Jhonelle, and Kelsea Dixon each receive individual praise for phone communication and follow-through.
1 found across 343 total reviews at 4.9★. The single complaint describes a Hurricane Helene emergency roof tarp that took about 30 minutes but was billed at $1,855.35 for one hour. The reviewer also received threatening collection emails referencing property liens and collection agencies while the insurance company was actively processing payment. The reviewer noted that SERVPRO's own representatives were in contact with the adjuster during this time, making the aggressive tone of the collection emails feel disconnected from what was happening on the ground. The reviewer recommends Operation Blue Roof as a free alternative for emergency tarping.
The franchise did not respond to its only recent negative review. With 343 reviews and a 4.9 rating, the near-absence of complaints is striking. The named-staff consistency across reviews — Steven and Felipe appearing together repeatedly over many months — suggests low crew turnover, which is unusual in restoration. Multiple reviews from March 2025 praise Sheka and her team in similar language, posted on the same day by different accounts, which could reflect a coordinated review request after a community project.
Steven (technician — praised repeatedly for professionalism, water extraction, mold remediation). Felipe (technician — praised repeatedly, almost always paired with Steven). Sheka/Lasheka (crew lead — praised for water damage and plumbing cleanup). Ian (project manager — praised for communication, insurance coordination, emergency response). Ranson Nakhle (estimator — praised for honesty, professionalism). Lauren Toler (business development/rep — praised by partners and homeowners for responsiveness). Sha (technician — praised alongside Sheka for water damage). Jailen (technician — praised for organized fire and water cleanup). Yazmin (technician — praised alongside Jailen). Terrence (technician — praised for water damage work). Chris (technician — praised in crew contexts). Jamal (technician — praised in crew contexts). Taylor (technician — praised for communication and flexibility). Winston (coordinator — praised for scheduling and responsiveness). Nichole (office manager — praised for customer service and insurance help). Jhonelle (office staff — praised for phone manner). Kelsea Dixon (office manager — praised for knowledge and professionalism). Miranda (contents team lead — praised for contents restoration). Mr. Green (technician — praised for walking first-time customers through the process). Rami (crew member — praised for emergency response). Mike (technician — praised for good work). Randy (technician — praised alongside Sheka). Aldin (technician — praised for emergency response). Wes (owner — mentioned positively in emergency response context).
Ask for Steven and Felipe if your job involves mold remediation or water extraction — they have the longest track record in reviews. Get the name and credentials of the in-house hygienist before agreeing to testing, and request a written estimate with hourly rates before any emergency work so you do not face a billing surprise like the roof-tarp situation.
Keep in mind
- They do both mold testing and mold remediation. The same company that finds mold is the one that bills to remove it. Ask whether they will accept a third-party test result or require their own assessment before starting work.
- The one recent negative review describes a $1,855 charge for a 30-minute roof tarp job after Hurricane Helene, followed by threatening collection emails while the insurance check was in transit. The owner did not respond to that review.
- This is a SERVPRO franchise, not an independent mold specialist. Mold is one service line among many — water, fire, storm, construction, cleaning. If you need a company whose sole focus is mold, this is not that.
- Their website claims an in-house industrial hygienist, but does not name the individual or list credentials. Ask for the hygienist's name and certification number before relying on their testing.
- Service area covers a wide swath of Mecklenburg County and surrounding towns. Confirm response times for locations at the edges like Davidson or Lake Norman.