Provider profile
RestorePro Reconstruction and Restoration - Charlotte NC
Provider snapshot
What this listing says
Charlotte-area homeowners and businesses dealing with water damage that has led to mold, where one company handling extraction through reconstruction keeps the project moving faster.
Best for
- Charlotte homeowners with water damage that has already caused mold growth, where you need extraction, remediation, and rebuild handled by one company.
- Commercial property managers — offices, healthcare facilities, schools — needing a restoration company that can respond to emergencies across multiple building types.
- Homeowners who want mold remediation coordinated with an independent testing lab rather than having the same company test and treat.
- Property owners facing insurance claims after water or fire damage, where you need a company that handles the documentation and adjuster coordination.
About this company
RestorePro Reconstruction is a Charlotte-based restoration company at 14200 S Lakes Dr that handles water damage, fire damage, storm damage, mold remediation, biohazard cleanup, and full reconstruction. They are part of the FLEET Response family of companies, a network of restoration firms that can mobilize across the US for large-scale disasters. Mold is one piece of a broader operation — their primary identity is disaster restoration with reconstruction capability.
What stands out is that they handle the full chain from emergency water extraction through mold remediation to reconstruction under one roof. Their website states they arrange mold testing through an independent industrial hygienist rather than doing the testing themselves, then build their remediation plan from those results. They also coordinate directly with insurance companies on claims documentation. The reconstruction side means they can rebuild what they tear out, which avoids the handoff delay of bringing in a separate contractor.
RestorePro Charlotte serves both residential and commercial properties. Their commercial client list is specific — healthcare facilities, schools, government buildings, hotels, restaurants, and places of worship. They are part of a multi-state operation with locations across North Carolina, South Carolina, and Tennessee.
At 4.7 stars across 214 Google reviews, they sit in solid territory. Only 2 one-star reviews appeared in the last 18 months, and one of those has credibility questions. The volume of reviews naming specific technicians by name suggests a company where individual employees build real relationships with customers.
Services
Service area
Headquartered in Charlotte, North Carolina at 14200 S Lakes Dr. Serves the Charlotte metro including Fort Mill, Huntersville, Davidson, Mooresville, Cornelius, Matthews, Concord, Harrisburg, Rock Hill, Tega Cay, Belmont, Weddington, Pineville, and Gastonia. Also claims service to distant cities including Wilmington, Fayetteville, Durham, Greensboro, Winston-Salem, and Cary — a geographic spread that suggests FLEET Response network coverage rather than direct Charlotte-office response.
Review consensus
Jessica Wells is the most frequently named employee, praised as project manager for communication, keeping timelines, and coordinating complex multi-phase projects. Lavoris Smith and Marcus Short are repeatedly named together as a field team — reviewers highlight their promptness, knowledge, and willingness to explain the process. Kameron draws a cluster of praise from commercial clients and property managers for responsiveness. Reyna Macias gets called out for going above and beyond on cleaning work. Brett Smith is praised for emergency response during a freeze event, arriving within an hour. Several reviewers note the company showed up on short notice, including holidays and weekends.
2 found across 214 total reviews at 4.7★. One complaint from Melissa Brown (August 2025) describes two consecutive no-call no-shows. She names Deion as the manager who scheduled the first appointment and Bonnie Aderholt as the operations manager who assured it would not happen again — then it did. The owner response claims they communicated about a Thursday arrival before service was cancelled, which contradicts the reviewer's account. A second one-star from jay moon (April 2026) criticizes staff professionalism and work quality on mold and duct cleaning, naming Bonnie as unprofessional. The owner response states they cannot find this person in their system as a customer or employee, and notes the reviewer has left negative reviews across dozens of businesses.
The owner responds to 100% of negative reviews but with different approaches. The jay moon response directly questions the reviewer's credibility with specific evidence (43 reviews, serial negative pattern). The Melissa Brown response is more templated — it acknowledges the feedback but reframes the timeline without addressing the core no-show complaint. Bonnie Aderholt appears in both negative reviews by name, which is notable, though one of those reviews has credibility questions. Meanwhile, the overwhelmingly positive reviews name dozens of individual employees, suggesting strong front-line performance even if scheduling coordination has occasional gaps.
Jessica Wells (project manager — consistently praised for communication and timeline management). Lavoris Smith (field technician — praised repeatedly for promptness and knowledge). Marcus Short (field technician — frequently paired with Lavoris, praised for professionalism). Kameron (contact/manager — praised by commercial clients for responsiveness). Reyna Macias (cleaning technician — praised for going above and beyond). Brett Smith (project manager — praised for emergency freeze response). Derek Allen (reconstruction manager — praised for vendor coordination). David McAliley (team lead — praised for mitigation). Bonnie Aderholt (operations manager — named in one negative for missed appointments, praised in one positive for warm communication). Deion (manager — named in scheduling no-show complaint). Adolfo (field technician — praised for professionalism). Jack (technician — praised with Adolfo). Donnell Kelsey (technician — praised for hospitality). Javier (technician — praised). Patrick (project manager — praised). Layton Kirby (coordinator — praised for quick team mobilization). CJ Fenoff (technician — praised). Stacy (paired with Reyna, praised). Jenaea (technician — praised).
Ask for Jessica Wells as your project manager if you can — she appears in more positive reviews than anyone else. Confirm your appointment time directly with your assigned project manager rather than relying on general scheduling. With only 2 one-star reviews across 214 total and a strong pattern of named employees earning individual praise, this is a well-regarded operation where the occasional scheduling miss is the exception.
Keep in mind
- They do both mold testing coordination and remediation. While their website says they arrange testing through an independent industrial hygienist, ask to confirm the testing company has no financial relationship with RestorePro.
- Their service area list includes 37 cities stretching from Wilmington to Winston-Salem — a 4-hour drive across North Carolina. Response times to cities far from Charlotte will differ significantly from the metro area.
- Mold is a secondary service for this company. Their Google category is water damage restoration, and the bulk of their reviews involve water damage and reconstruction. If you need a mold-only specialist, this is a full-service restoration outfit.
- One reviewer reported two consecutive missed appointments with no communication from the scheduling team. If you book, confirm your appointment the day before and get a direct contact number for your assigned project manager.