Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Concord and Cabarrus County homeowners dealing with mold after water damage who want plumbing repair, water extraction, and mold remediation handled by one national franchise crew.
Best for
- Concord, Kannapolis, Harrisburg, or Midland homeowners with mold growth triggered by a plumbing failure, where one company handling the pipe repair through remediation saves time and coordination.
- After-hours and weekend water emergencies where mold prevention depends on getting extraction started within hours, not days.
- Commercial property managers in Cabarrus County or the Charlotte metro who need a single vendor for plumbing maintenance and water damage restoration under one contract.
- Homeowners who want their insurance claim documentation handled by the restoration company, including photos, drying logs, and direct insurer billing.
- Crawlspace moisture problems in Piedmont clay soil areas where water damage and mold risk are tied to the same foundation conditions.
About this company
Roto-Rooter Plumbing & Water Cleanup in Concord, NC is a franchise location of the national chain founded in 1935. Their primary identity is plumbing and drain service, but they run a full water damage restoration and mold remediation division out of the same Concord office at 363 Church St N, managed by Adam Davis. They operate 24/7, 365 days a year and hold NC plumbing license #33040.
What stands out is the single-source model. They fix the plumbing leak that caused the water damage, extract the water, dry the structure, and remediate the mold — all with their own crews. Their mold page lists HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They also handle insurance documentation with photos, drying logs, and direct billing to insurers. For a homeowner facing a burst pipe and mold growth in one event, not having to coordinate between a plumber, a restoration company, and a mold remediator is a real advantage.
The Concord location is a BBB-accredited business with an A+ rating and holds memberships in the Greater Charlotte Apartment Association, the National Apartment Association, and the NC Restaurant and Lodging Association — suggesting meaningful commercial account work alongside residential.
A 4.9-star rating across 538 Google reviews is unusually strong for a franchise operation of this size. Most franchise plumbing locations hover between 4.3 and 4.7. The volume matters: 538 reviews means the rating reflects hundreds of individual interactions, not a handful of friends and family.
Services
Service area
Roto-Rooter Plumbing & Water Cleanup is based at 363 Church St N, Ste 260-I, Concord, NC 28025 in Cabarrus County. They list coverage across 11 counties in the Charlotte metro area: Mecklenburg, Gaston, Union, Cleveland, Anson, Wilkes, Stanly, Rowan, Iredell, Cabarrus, and Davie. Specific cities named include Albemarle, Kannapolis, Landis, Locust, Midland, Mount Pleasant, Harrisburg, China Grove, Huntersville, and Charlotte. The 11-county claim stretches from Cleveland County in the west to Anson County in the southeast and Wilkes County in the northwest — confirm response times if you are outside Cabarrus or Mecklenburg County.
Review consensus
Zairem (also spelled Zairemmawi, Zai, Zaire, Zairim) dominates the positive reviews. At least 15 reviewers mention him by name across recent months, praising fast diagnoses, clear explanations, and willingness to educate homeowners. James Sloan described Zairem showing him how to read his water meter. Lesley Courtney credited Zairem's deep understanding of old plumbing systems for solving a washing machine backup. Van draws similar praise from 8+ reviewers — Joanne Franco noted Van provided free estimates and measurements, Allen Tate said Van drove with him to Lowe's to advise on faucet brands, and Karen Thomas said Van crawled into a crawlspace to check everything. Zonun appears in 6 reviews with praise for speed and politeness. The water damage restoration team gets a specific callout from Jenn Stubstad, who named Mike, Jo, Devon, and Bryan alongside plumber Eric for handling HVAC overflow damage. Reyes and trainee Ty earned praise from Kenjuan Watkins for taking time to explain root causes.
4 found across 538 total reviews at 4.9★. Christopher Oliver paid $500 for an emergency sewage clog fix, was promised a follow-up camera scope that never came, then had the same clog two weeks later. When he called for warranty service, a supervisor said the clog was on the city's side and should not have been worked on at all. M Hernandez had a nearly identical experience: a tech snaked a line from an exterior cleanout to the street, charged $564, and a city worker who arrived the next morning told her Roto-Rooter should never have touched that portion. Hernandez says she has security camera footage contradicting the tech's claim that he snaked the entire home. Sarah Gromko, a Local Guide with 8 reviews, paid $160 for a service call where the tech diagnosed a leaking pipe needing two O-rings but did not carry them. She would have been charged hourly while he drove to a store.
Two of three 1-star complaints follow the same pattern: a tech performs work on what turns out to be the city's portion of a sewer line, charges hundreds of dollars, and the customer later learns from city workers that Roto-Rooter should not have done the work. This suggests a gap in the dispatch or diagnostic process around homeowner-vs-city pipe responsibility, not just a single bad actor. Pat Swanson (Customer Satisfaction Manager) responds to most negatives, but the responses follow a template — directing the reviewer to email pat.swanson@rrsc.com with their address and a copy of the review. The responses acknowledge the complaint but do not engage with the specifics or offer concrete resolution in the public thread. The one 3-star review about tech Z's incomplete toilet fix received an owner response that praised Z based on the initial positive portion of the review, apparently missing the update where the reviewer said the problem returned six hours later.
Zairem / Zairemmawi / Zai / Zaire / Zairim (technician — praised repeatedly for fast diagnoses, clear explanations, educating homeowners). Van (technician — praised for crawlspace inspections, free estimates, going to Lowe's with a customer). Zonun / Zanun (technician — praised for speed, going above and beyond). Stan (technician — praised for immediate fixes and advice). Stephen (technician — praised for dishwasher and faucet installation). Mr. Perez (technician — praised for clear communication, repeat customer requested him). Nick (technician — praised for after-hours response, thorough assessments). Reyes (technician — praised for professionalism and explaining root causes). Ty (trainee — praised alongside Reyes). Charles (technician — praised for professionalism). Tim Weatherspoon (technician — praised for identifying a knocked-out cap in sewer line). Gaylon Cameron (supervisor — praised for retrieving a cap without tearing out flooring). Amanda (office staff — praised for coordination). Tom (technician — praised for water heater assessment and next-day installation). Cody (technician — praised for early arrival and advice during water heater emergency). Andrew (technician — praised for speed and efficiency). William (technician — praised for service). Mike, Jo, Devon, Bryan (water damage restoration team — praised for HVAC overflow cleanup). Eric (plumber — praised alongside restoration team). Z (technician — mixed; initial praise for toilet fix, then criticized when problem returned 6 hours later). Pat Swanson (Customer Satisfaction Manager — responds to negative reviews). Adam Davis (location manager — named on website).
At 4.9 stars across 538 reviews, this Concord Roto-Rooter location performs well above typical franchise averages. Zairem is the standout — if you can request him, do. The risk is not the quality of the work but the pre-work diagnosis: two reviewers were charged for sewer work that should have been the city's responsibility. Before any drain or sewer job, ask the tech to confirm whether the blockage is on your side or the city's, and get that in writing before work starts.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. A company that identifies mold and then sells the remediation has a financial incentive to find problems. Get an independent mold assessment before committing to their remediation scope.
- Two of three 1-star reviews in the last 18 months describe techs who performed sewer work on city-owned pipe sections and charged $500+ for it. Both reviewers said they later learned from the city that Roto-Rooter should not have touched that portion. This suggests the technician dispatched may not always clarify the homeowner-vs-city responsibility boundary before starting work.
- This is a national franchise. The technician who shows up may vary from visit to visit. Reviewers name at least a dozen different techs. Quality appears consistent based on ratings, but you are not choosing a specific person.
- Their service area claim spans 11 counties across the Charlotte metro, from Cleveland County to Wilkes County. Confirm response times for locations far from the Concord base.
- One reviewer (Sarah Gromko) reported a tech arrived without basic O-rings and would have charged hourly for a trip to Lowe's to buy $2 parts. Ask about parts availability before the meter starts.