Provider profile
RestorePro Reconstruction Inc.
Provider snapshot
What this listing says
Greensboro homeowners dealing with water, fire, or storm damage who want a single company to handle mitigation through full reconstruction under one insurance claim.
Best for
- Greensboro-area homeowners who need water damage mitigation and full reconstruction handled by one company through a single insurance claim.
- Property owners referred by Nationwide, State Farm, or other major carriers who want a restoration company with established insurance relationships.
- Commercial property managers in healthcare, schools, or restaurants needing water or storm damage restoration with dedicated project management.
- Homeowners recovering from fire or fallen-tree damage who need someone to manage the entire rebuild, from demolition through painting and flooring.
- Mold situations that developed after water damage, where remediation and the underlying water problem need to be addressed together.
About this company
RestorePro Reconstruction Inc. operates out of Greensboro, North Carolina as part of the FLEET Response network, a national group of independent restoration companies. Their primary identity is water and fire damage restoration with full reconstruction, though they also handle mold remediation, storm damage, and biohazard cleanup for both residential and commercial properties.
The FLEET Response website lists mold testing, HVAC mold cleaning, structural mold repair, and mold decontamination as services. They advertise 24/7 emergency response and insurance claim documentation assistance. Their insurance affiliations include Nationwide, State Farm, Liberty Mutual, Farmers, and American Family Insurance. Several reviewers mention being referred by their insurance company, which suggests strong carrier relationships in the Greensboro market.
RestorePro assigns dedicated project managers to each job. Reviews name Chad Edwards, Jeff Gordon, Bradley, Jonathan, Hunter, Dalton, and Seth as project managers or lead technicians working out of the Greensboro office. The company covers the Carolinas and Tennessee according to its website, and serves commercial properties including healthcare facilities, schools, restaurants, and government buildings.
With a 4.9 rating across 223 Google reviews, RestorePro holds an unusually high score for a restoration company handling complex, months-long reconstruction projects. That volume and rating together indicate most customers walk away satisfied, even when the work involves fire rebuilds or major water damage spanning multiple rooms.
Services
Service area
RestorePro Reconstruction Inc. is based at 3408 W Wendover Ave in Greensboro, North Carolina. The FLEET Response website indicates coverage across the Carolinas and Tennessee. Multiple reviewers reference projects in and around the Greensboro area. For locations outside the Greensboro metro, confirm whether RestorePro or a different FLEET Response partner would handle the work.
Review consensus
Project managers get named by name in nearly every positive review. Chad Edwards appears in at least 10 reviews for keeping reconstruction projects on schedule and communicating clearly through fire rebuilds, tree damage repairs, and water damage restoration. Jeff Gordon draws similar praise for responsiveness, finishing work faster than prior contractors, and coordinating with insurance companies. Bradley earns mentions for mold remediation, tile work attention to detail, and guiding homeowners through stressful rebuilds. Jonathan Mondragon and his technician Hugo receive praise for after-hours responsiveness on emergency calls. Kennedy in the office gets noted for strong first-contact impressions and helping get insurance documentation started. Reviewers consistently highlight communication, on-time completion, and the company following through on its stated timelines.
2 found across 223 total reviews at 4.9★. The 1-star review describes an 18-month ordeal after upstairs bathroom flooding. The reviewer says RestorePro responded quickly in the first 48-72 hours for mitigation but then stalled. Equipment sat in the home for a month. Third-party flooring crews showed up late, took extended breaks, and produced work that had to be redone twice: once for uneven tile and bad grout, once for wood flooring that lifted because planks were not acclimated and were not glued down. Baseboards were crooked or missing. Garage ceiling painting left the floor messy. Six months after the job was supposedly finished, bathroom tiles cracked and grout came up again. The reviewer contacted RestorePro in December, and by late February they had only visited twice and said they would price replacement tile. The reviewer, a Local Guide with 83 reviews, attributes the problems to zero oversight of subcontractors and constant staff turnover on the project. The 3-star review from Travis Martin says only "Poor communication." The owner responded to both reviews, but both responses read as templates offering to discuss concerns rather than engaging with specifics.
The gap between the overwhelming praise and the 1-star complaint maps to a structural issue common in restoration companies: the front-office project managers (Chad, Jeff, Bradley) deliver strong communication and coordination, but the subcontracted field crews operate with less accountability. When a subcontractor delivers poor work and the project manager cycle breaks down due to turnover, the system fails badly. The owner response pattern reinforces this: both negative reviews received template responses that acknowledge the complaint but do not address the specifics or describe corrective action. For 223 reviews this is a small sample, but the mechanism is worth understanding.
Chad Edwards (project manager - positive, named in 10+ reviews for fire, water, storm, and mold projects). Jeff Gordon (project manager - positive, praised for speed, insurance coordination, and hurricane response). Bradley / Bradley Berridge (project manager/supervisor - positive, praised for mold remediation, tile detail, and guiding homeowners). Jonathan Mondragon / Jonathan Bernardo (technician - positive, praised for after-hours emergency response). Hugo (technician - positive, paired with Jonathan on emergency calls). Kennedy (office/intake - positive, praised for first-contact warmth and insurance documentation). Hunter (inspector/project manager - positive, praised for assessment thoroughness). Dalton (project manager - positive, praised for communication). Seth (project manager - positive, praised for quick post-disaster response). John (contractor - positive, praised for diligent ceiling and floor repairs). Grady (initial contact - positive). Leslie (estimate department - positive). Tyler (mitigation - positive). Nate (estimate department - positive). Jacob and Cameron (mitigation crew - positive). Angel and Christian (repair team - positive). Clay (positive). Alam Zagada (technician - positive). Nick (positive). Drake (positive, praised for competence and diligence).
Most customers work directly with a named project manager who keeps the job on track and communicates well. Ask for Chad, Jeff, or Bradley if you can. The risk sits with the subcontracted field crews: push for specifics on who will do the actual work, whether they are direct employees, and what happens if the work needs to be redone.
Keep in mind
- RestorePro handles both mold testing and mold remediation. That means the same company telling you the scope of your mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation work.
- One detailed 1-star review from an experienced Google reviewer describes subcontractor work that had to be redone twice, flooring that failed within months, and an issue that remained unresolved after 18 months. The owner response was generic rather than addressing the specifics.
- The company subcontracts much of its hands-on labor. The 1-star reviewer noted that third-party crews lacked oversight and accountability, and that worker turnover on the project created repeated setbacks.
- Their Greensboro-specific landing page returns a 404 error. The website content comes from the FLEET Response parent company, not from the local Greensboro office. That makes it harder to confirm location-specific details before calling.
- The website claims coverage across the Carolinas and Tennessee. For jobs outside the Greensboro metro area, confirm whether RestorePro crews will travel to your location or if FLEET will assign a different partner company.