Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Fayetteville homeowners dealing with water damage who want same-day plumbing repair and mold remediation handled by one company with 24/7 availability across Cumberland and 11 surrounding counties.
Best for
- Fayetteville-area homeowners who need water damage cleanup and the plumbing repair that caused it handled in a single call.
- Buyers who need 24/7 emergency response for burst pipes, sewage backups, or flooding across Cumberland, Harnett, Moore, or any of the 12 counties they serve.
- Commercial property managers near Fort Bragg who need a single vendor for plumbing, water damage, and mold work with insurance documentation built into the process.
- Homeowners who want mold remediation tied to a water damage event where the moisture source also needs plumbing repair.
About this company
Roto-Rooter in Fayetteville is a national franchise operated as an independent contractor by Scott and Leslie Kokowski. Their primary business is plumbing and water damage restoration, with mold remediation as an add-on service tied to water damage jobs. They run 24/7 out of 315 Dunn Road and cover a 12-county swath of central North Carolina.
The main differentiator here is that plumbing repair and water damage cleanup happen under one roof. When a pipe bursts and causes water damage, Roto-Rooter sends plumbers to fix the source and a restoration crew to extract water, dry the structure, and handle mold if it develops. Their technicians hold IICRC and AMRT certifications for water and mold work. The mold remediation page lists HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They also coordinate directly with insurance companies and offer Synchrony Bank financing.
Roto-Rooter has operated nationally since 1935. The Fayetteville location handles everything from drain cleaning and water heater replacement to full sewer line excavation and trenchless pipe repair. They serve residential and commercial properties, including defense contractors, manufacturing plants, and healthcare facilities around Fort Bragg and the greater Fayetteville metro.
4.8 stars across 2,009 Google reviews is a strong record for a high-volume plumbing and restoration operation. That volume means the rating reflects a wide range of job types and customers, not a small sample.
Services
Service area
Headquartered at 315 Dunn Road in Fayetteville, NC. Serves 12 counties across central North Carolina: Cumberland, Harnett, Hoke, Moore, Lee, Sampson, Wayne, Robeson, Richmond, Scotland, Chatham, and Bladen. Named cities include Fayetteville, Goldsboro, Sanford, Lumberton, Laurinburg, Hope Mills, Pinehurst, Southern Pines, Spring Lake, Rockingham, Dunn, Clinton, Raeford, and Aberdeen.
Review consensus
Blake is the standout name, appearing in over 10 positive reviews for plumbing, sewer work, and diagnostics. Reviewers describe him as knowledgeable, honest about options, and unwilling to oversell. Zach gets repeated praise for water heater installations. MJ and Marcus appear together on water mitigation and plumbing jobs, with reviewers noting clear communication and thoroughness. Craig draws praise for educating customers on plumbing issues and using hydro-jetting to solve complex clogs. Keith S. earned a 5-star review for outdoor water line repair with strong communication. Jackson led a water mitigation team that one reviewer called extremely helpful. The consistent theme across positives is fast response, clear explanations, and technicians who keep customers informed throughout multi-day jobs.
10 found across 2009 total reviews at 4.8★. Pricing dominates the complaints. Joan Singleton, a 78-year-old widow, paid $350 for what she later learned was not the bypass she was told she received. Victor Quinones paid $1,050 for a toilet and shut-off valve replacement and was quoted $200 for a short PVC extension. Steve Toepfer (2-star) described an initial quote over $900 that was negotiated down to $325 through multiple calls to a manager. Ricky Mason was quoted $405.68 but billed $537.68 and never received a receipt despite asking twice. Corey Davis spent $25,000 and still has the original problem. Bonnie paid $12,000 for water line replacement that started leaking two years later, with other plumbers calling the work substandard. Shawn Weigle reports an incorrect water heater installation that broke plumbing codes, done by an unlicensed plumber. Shannon C was scheduled for a 12-4 window and no one showed or called. Maggie Summers reported that a technician named Dylan arrived smelling of marijuana and carrying vapes while servicing her elderly mother's home.
Owner responses follow a mixed pattern. Some are personalized and address specifics, like the reply to Steve Toepfer acknowledging Keith's good work while promising management follow-up. Others are generic templates that do not engage with the complaint at all. The response to Ricky Mason's overcharging complaint thanked him for his 'kind words about professionalism and punctuality,' completely ignoring the pricing discrepancy and missing receipt. The response to silvina carcomo claims she is not in their system. This inconsistency suggests the responses may come from different people or a reputation management service rather than a single accountable manager.
Blake (plumber/technician — repeatedly praised, 10+ positive reviews), Zach (plumber — praised for water heater work), MJ (technician — praised, multiple reviews), Marcus (technician/plumber — praised, multiple reviews), Craig (plumber — praised for hydro-jetting and education), Keith/Keith S. (plumber — praised in positives, praised personally in 2-star pricing complaint), Jackson (water mitigation lead — praised), Matt (plumber — praised), John (technician — praised), Jeff (technician — praised), Caleb (technician — praised), Austin (technician — praised), Chase (technician — praised for re-piping), Ramon (technician — praised), Koy (technician — praised), Dylan (technician — negative, marijuana smell and vapes reported by Maggie Summers; also praised in one 5-star review by Violet Finnie).
Ask for Blake if you can. He has a long track record of honest assessments and clear communication. Get a written quote before any work begins and confirm it will not change once the technician sees the job. If your project involves water damage plus mold, this is one of the few local options that handles both the plumbing source and the remediation in a single engagement.
Keep in mind
- Pricing is the most common complaint. Multiple reviewers report final bills coming in significantly higher than initial quotes, and at least one reviewer described a back-and-forth negotiation process with the technician calling a manager to adjust pricing on site.
- Mold remediation is not their core business. They are a plumbing and water damage company first, and mold work is offered as part of water damage restoration. If you have a standalone mold problem unrelated to water damage, a dedicated mold remediation firm may be a better fit.
- This location operates as an independent contractor under the Roto-Rooter brand. Services, pricing, and guarantees vary by location, so national Roto-Rooter policies do not necessarily apply here.
- The 12-county service area is large, stretching from Goldsboro to Lumberton to Rockingham. Response times outside Fayetteville proper may be longer than the same-day norm.