Water damage restoration in Massachusetts

Boston, MA / 4.8 rating from 3071 reviews / Water damage restoration service

Best for: Boston metro homeowners dealing with water damage that led to mold, who want one company to fix the plumbing, extract the water, and handle remediation under a single dispatch.

Service area: Headquartered at 50 Franklin St #407, Boston, MA. Serves Suffolk, Barnstable, Bristol, Norfolk, Plymouth, Dukes, and Nantucket counties. The listed service area includes over 150 cities and towns from downtown Boston to Cape Cod, Martha's Vineyard, and Nantucket. Response times and service availability for mold remediation on the islands and outer Cape are worth confirming before booking.

Review snapshot: Ron draws overwhelming praise for fast drain work and late-night emergency calls, with Shawn and Atef also singled out by name. But 6 of 8 recent complaints center on pricing shock, with bills of $500-$2,000+ for routine jobs catching customers off guard (8 negative reviews across 3,071 total at 4.8 stars).

Springfield, MA / 4.7 rating from 2492 reviews / Water damage restoration service

Best for: Springfield homeowners dealing with burst pipes or basement flooding who want one company to handle plumbing repair, water extraction, and mold remediation under a single call.

Service area: Headquartered at 211 Carando Drive in Springfield, Massachusetts. The company claims coverage across seven counties: Hampden, Hampshire, Franklin, Worcester, Middlesex, Essex, and Suffolk. Named service cities include Springfield, Agawam, Chicopee, East Longmeadow, Amherst, Palmer, Worcester, and extend east toward the Boston metro. That geographic range is unusually broad for a single office — multiple reviewers report being told their nearby locations are not serviced. Confirm dispatch availability before scheduling.

Review snapshot: Bryan draws repeat praise for clear explanations and weekend availability, and Kiernan and Kit earn strong marks for drain work. But pricing complaints recur — 11 one-star reviews across 2,492 total at 4.7 stars cite quotes that dropped by half or more when questioned.

New Bedford, MA / 4.8 rating from 1545 reviews / Water damage restoration service

Best for: New Bedford and South Coast homeowners dealing with water damage in older triple-deckers or mill-era buildings who need same-day plumbing repair and water cleanup from one crew.

Service area: Headquartered in New Bedford, Massachusetts at 404 Nash Rd. Serves the broader Boston South territory across seven counties: Suffolk, Barnstable, Bristol, Norfolk, Plymouth, Dukes, and Nantucket. Specific cities mentioned include New Bedford, South Dartmouth, Stoughton, Brockton, Attleboro, Wellesley, Westwood, Quincy, Weymouth, Braintree, Fall River, Fairhaven, Plymouth, and Cape Cod communities. The claimed area is very large -- Nantucket and Wellesley are both 60+ miles from New Bedford -- so response times will vary significantly by location.

Review snapshot: Vivian and Ralph draw consistent praise for fast, clean work across dozens of reviews. But pricing is the recurring friction point -- multiple reviewers report $650-$750 for a single drain clearing, and 4 of 7 recent negatives cite overcharging or aggressive upselling across 1,545 total reviews at 4.8 stars.

Worcester, MA / 4.7 rating from 1238 reviews / Water damage restoration service

Best for: Worcester homeowners dealing with basement flooding or water damage that has triggered mold growth, where Roto-Rooter can fix the plumbing cause and handle remediation in one visit from a 24/7 national operation.

Service area: Roto-Rooter Worcester operates from 1077 W Boylston St, Worcester, MA. The company lists service across Worcester, Shrewsbury, Southbridge, Auburn, Holden, Uxbridge, Millbury, Charlton, Webster, Dudley, Sutton, North Grafton, Whitinsville, Leicester, Grafton, Oxford, Spencer, Paxton, South Grafton, Boylston, and Jefferson. The broader service area claim extends to 7 counties (Worcester, Hampden, Middlesex, Essex, Hampshire, Franklin, Suffolk), covering most of Massachusetts. A reviewer in Springfield confirmed service there. For locations outside Worcester County, confirm response times.

Review snapshot: Brian draws repeat praise for basement cleanup communication, with Manny, Alex, and Kit also named for fast, courteous work. But pricing concerns surface in multiple reviews, with one reviewer calling the technician a "master negotiator" -- 3 one-star reviews across 1238 total at 4.7 stars.

Westborough, MA / 5 rating from 418 reviews / Water damage restoration service

Best for: Worcester County homeowners dealing with water damage who want a single company to handle mitigation, mold remediation, and full reconstruction under one roof.

Service area: M.A. Restoration is headquartered in Westborough, Massachusetts. They serve greater Worcester County and Middlesex County, with reviewers from Westborough, Marlborough, Shrewsbury, Worcester, and Northborough. Their 24/7 emergency line suggests they prioritize the Worcester metro area for rapid response.

Review snapshot: Steve, Bill, Tim, Manny, and Michael draw consistent praise for communication and craftsmanship across 418 reviews at 5.0 stars. But one recent reviewer flagged rushed site visits and an initial push toward the most invasive remediation option (1 negative in 418 total).

New Bedford, MA / 4.8 rating from 203 reviews / Water damage restoration service

Best for: SouthCoast Massachusetts homeowners who want a single company to handle mold, water damage, and reconstruction under one franchise roof with 24/7 emergency response.

Service area: Headquartered at 1476 Purchase Street in New Bedford, Massachusetts. Listed service area covers New Bedford, Dartmouth, Fairhaven, North Dartmouth, and South Dartmouth. Reviews confirm jobs in Westport, Somerset, Warren, Freetown, Rochester, Mattapoisett, Norton, and Assonet, indicating they serve a broader SouthCoast region.

Review snapshot: Tyler, Stephon, and Patrick draw repeated praise by name for fast, respectful work across dozens of reviews. But one recent reviewer reported being ghosted on a $100k project after months of communication — 1 negative out of 203 total reviews.

Franklin, MA / 5 rating from 169 reviews / Water damage restoration service

Best for: Franklin-area homeowners dealing with water or mold damage who want a family-owned restoration company with 24/7 response, direct insurance billing, and IICRC-trained technicians across Massachusetts and Rhode Island.

Service area: Flood Fire Pro is headquartered in Franklin, Massachusetts. They serve over 60 cities across Massachusetts and Rhode Island, with dedicated mold removal pages for Franklin, Boston, Bellingham, Braintree, Medway, Norfolk, Plainville, Providence, Sheldonville, and Wrentham. Water damage service pages cover a broader area including Newton, Brookline, Hingham, Waltham, and multiple Rhode Island cities like Cranston, Warwick, and Pawtucket. The claim of serving 'all of Massachusetts and Rhode Island' is broad for a single-location company.

Review snapshot: Paul, Sean, Vinny, and Ed draw consistent praise across 169 reviews for fast response and careful work, with zero 1-star reviews found in the last 18 months.

Bellingham, MA / 4.8 rating from 161 reviews / Water damage restoration service

Best for: Bellingham-area homeowners dealing with water damage or mold who want a multi-office restoration company with 24/7 response and direct insurance billing across eastern Massachusetts and Rhode Island.

Service area: Headquartered in Bellingham, Massachusetts, with additional offices in Plainville and Worcester. They claim service coverage across more than 100 towns in eastern Massachusetts, including Boston, Cambridge, Framingham, Brockton, Worcester, Lowell, Fall River, New Bedford, and Quincy. They also list towns in Rhode Island (Providence, Cranston, Pawtucket, Warwick) and three towns in northeast Connecticut (Killingly, Putnam, Thompson). That is a very broad territory for a three-office operation.

Review snapshot: Greg T., Helmer, Carlos, and Milton draw consistent praise for fast, clean work and clear communication. But follow-up after the initial visit can stall for weeks, with 2 of 161 reviews describing unreturned calls and delayed quotes.

North Andover, MA / 5 rating from 140 reviews / Water damage restoration service

Best for: North Shore Boston and Southern NH homeowners dealing with water damage or mold after ice dams, pipe bursts, or basement flooding who want an owner-operated franchise that handles insurance coordination.

Service area: Based in North Andover, MA. Serves the North Shore of Boston including Andover, Middleton, Georgetown, Danvers, Salem, Beverly, Gloucester, Marblehead, and Lowell. Also covers parts of Southern New Hampshire including Nashua and Salem, NH. The two-state coverage area is broad for a single crew, so confirm response times if you are at the edges.

Review snapshot: Derek and Patrick are praised by name in dozens of reviews for fast response, clear communication, and fair pricing. But 2 one-star reviews across 140 total flag a rough phone manner and one allegation of unnecessary demolition work.

Beverly, MA / 4.8 rating from 125 reviews / Water damage restoration service

Best for: North Shore Massachusetts homeowners in Beverly, Gloucester, or surrounding Cape Ann towns who need fast-response water or mold work from a veteran-owned SERVPRO franchise with in-house reconstruction.

Service area: Headquartered at 140 Elliott Street in Beverly, Massachusetts. They list coverage for Beverly, Gloucester, Hamilton, Manchester, Wenham, Essex, Rockport, Magnolia, Beverly Farms, and Montserrat. All are within about 15 miles of the Beverly office along the Cape Ann corridor.

Review snapshot: Gary Tuttle and Tony LaGrassa draw repeat praise for communication and fast response across 125 reviews. But 1 recent reviewer reported a quote nearly triple competing bids, and a 4-star reviewer flagged higher-than-expected costs (2 reviews at 1-2 stars across 125 total at 4.8 stars).

Waltham, MA / 4.9 rating from 114 reviews / Water damage restoration service

Best for: Waltham and greater Boston homeowners who want mold remediation and water damage restoration handled by one company that also offers post-damage cleaning, renovation, and insurance coordination.

Service area: Headquartered at 23 Summer Ave in Waltham, MA 02452. The website targets Boston and the surrounding Massachusetts area broadly but does not list specific cities or counties served beyond Boston and Waltham. Confirm coverage for suburbs outside the immediate metro area.

Review snapshot: No named staff stand out individually, but reviewers consistently praise fast arrival times, clear explanations, and mold work in basements and behind walls. But 0 one-star reviews across 114 total at 4.9 stars means no complaint patterns have emerged yet.

Shrewsbury, MA / 5 rating from 113 reviews / Water damage restoration service

Best for: Worcester County homeowners dealing with attic or basement mold who want an owner-operator with one of only two IICRC MRS credentials in Massachusetts and a 5.0-star record across 113 reviews.

Service area: ProRestore is headquartered at 14 Commerce Road in Shrewsbury, Massachusetts. They name eight specific service cities: Worcester, Shrewsbury, Auburn, West Boylston, Grafton, Northborough, Westborough, and Leicester. The website claims statewide availability across Massachusetts, but all named locations are in Worcester County.

Review snapshot: Garrett draws near-universal praise across 113 reviews for fast communication, honest assessments, and fair pricing, with crew members Kyle, Eric, Leo, Nick, and Dylan also named positively. But 0 negative reviews in the last 18 months means there is no complaint pattern to report.

North Billerica, MA / 4.8 rating from 104 reviews / Water damage restoration service

Best for: Billerica-area homeowners dealing with basement flooding or mold after water damage who need a same-day emergency response, often within 30 minutes, from an owner-operated crew.

Service area: Based in North Billerica, Massachusetts. Lists 50+ service area towns across eastern Massachusetts, including Billerica, Lowell, Boston, Cambridge, Somerville, Medford, Waltham, Newton, Framingham, Lawrence, Haverhill, Lynn, and Braintree. Also lists Nashua, NH and Providence, RI, which are 35 and 70 miles from their base respectively. Fastest response times likely within Middlesex and Essex counties.

Review snapshot: Marcus Leal draws consistent praise across 104 reviews for arriving within an hour and working nights, weekends, and holidays. But two recent 1-star reviews (2 of 104) describe bait-and-switch pricing and pressure for 5-star reviews, with no owner responses to either.

Weymouth, MA / 4.8 rating from 93 reviews / Water damage restoration service

Best for: South Shore homeowners dealing with water damage or mold after pipe bursts, ice dams, or basement flooding who want a restoration company with 24/7 dispatch and large field crews.

Service area: Headquartered in Weymouth, MA. Serves Weymouth, Hingham, and surrounding South Shore communities. The website references a single service area centered on the South Shore without claiming broad statewide coverage.

Review snapshot: James, Cole, and Antonio draw repeated praise for fast response and clear communication. But Jean Regan's 4-star review flags scheduling delays after the first visit — 0 one-star reviews across 93 total at 4.8 stars.

Cambridge, MA / 4.7 rating from 90 reviews / Water damage restoration service

Best for: Cambridge and Belmont homeowners dealing with water damage that has led to mold, where having one crew handle cleanup through rebuild under owner Michael Pridham saves coordination time.

Service area: Headquartered at 67 Smith Place in Cambridge, MA. Their listed service area covers Cambridge and Belmont. Reviews confirm work in both cities plus Somerville. As a SERVPRO franchise, their territory is defined by the franchisor — confirm coverage if you are outside Cambridge or Belmont proper.

Review snapshot: Sergio, Raffi, and Melvin draw consistent praise for fast response and clear communication across dozens of reviews, but 2 of 90 reviewers at 4.7 stars report billing disputes and pressure to pay upfront before insurance processed.

Lowell, MA / 4.8 rating from 78 reviews / Water damage restoration service

Best for: Lowell-area property managers and homeowners dealing with water damage or mold that needs same-day emergency response from a franchise with 40+ years in Massachusetts.

Service area: Based in Lowell, Massachusetts at 148 B Tanner Street. Reviews confirm work in Lowell, Chelmsford, Dracut, Tewksbury, Tyngsborough, North Billerica, Waltham, and Newton. The franchise serves the greater Lowell area, though Waltham and Newton are 25-30 miles south, suggesting willingness to travel for larger jobs.

Review snapshot: Steve, Adam, Tony, and Gloria draw consistent praise for fast response and clear communication across 78 reviews. But 2 recent negatives flag aggressive upselling on commercial jobs and property damage during demo work (2 found at 4.8 stars).

Swampscott, MA / 4.8 rating from 72 reviews / Water damage restoration service

Best for: North Shore and Greater Boston homeowners who want mold remediation using non-toxic, all-natural cleaning products from a family-owned firm that also handles air and water quality testing.

Service area: VioClean is headquartered in Swampscott, MA on the North Shore. They list mold service pages for Andover, Dorchester, Lawrence, Lowell, Medford, Merrimac, Methuen, Newburyport, Newton, Quincy, Roxbury, Wakefield, and Nashua, NH. Their carpet cleaning area covers much of Essex County and extends into Boston, Newton, Concord, Sudbury, and Wellesley. The range is broad for a small firm — confirm response times for locations south or west of Boston.

Review snapshot: Trung, Marcello, and Ryan draw repeat praise for fast response and hands-on involvement across 72 reviews. But zero negative reviews in the last 18 months means there is no recent complaint data to weigh (0 of 72 at 4.8 stars).

Holden, MA / 5 rating from 61 reviews / Water damage restoration service

Best for: Central Massachusetts homeowners dealing with attic mold or burst-pipe water damage who want a franchise-backed crew that uses its own W-2 employees rather than subcontractors.

Service area: Based in Holden, MA, serving Central Massachusetts. Named service areas include Worcester, Framingham, Marlborough, Lowell, Natick, Chelmsford, Leominster, Fitchburg, Shrewsbury, Westborough, and over 60 additional cities and towns. The claimed territory is broad, stretching from Lowell and Tyngsboro in the north to Dover and Medfield in the south. Confirm response times for locations distant from Holden.

Review snapshot: Jake, Tyler, and Garrett draw consistent praise for fast response and clear explanations across dozens of reviews. But 1 of 61 reviewers at 5.0 stars felt the mold work was overpriced for what was delivered.

Natick, MA / 5 rating from 60 reviews / Water damage restoration service

Best for: Metro West homeowners in Natick, Framingham, or Wellesley dealing with water damage or basement mold who want a veteran-owned franchise with 24/7 emergency response and a consistently named field crew.

Service area: PuroClean of Natick is headquartered at 841 Worcester Road in Natick, Massachusetts. They list service coverage for Natick, Framingham, Newton, Wellesley, Dover, Sudbury, Wayland, Ashland, Needham, Cochituate, North Sudbury, and surrounding Metro West communities in Middlesex County.

Review snapshot: Frankie, Peter, and Gage appear by name in dozens of reviews for quick, respectful work on water and mold jobs. But with zero negative reviews across 60 total at 5.0 stars, there is no complaint pattern to report.

Woburn, MA / 4.7 rating from 59 reviews / Water damage restoration service

Best for: Woburn-area property managers and commercial landlords who need a single contractor to handle water damage, mold, and full reconstruction under one project manager.

Service area: BluSky's Boston-area office is based in Woburn, Massachusetts. They list coverage across the North Shore, South Shore, Metro West, Boston-Metro, and Worcester-Metro regions, with specific cities including Newburyport, Lowell, Danvers, Waltham, Needham, and Marlborough. That is a wide geographic footprint — confirm response times for locations outside the immediate Woburn area.

Review snapshot: Patty, Paula, Ryan, and Chris draw repeated praise from property managers for responsiveness and daily reporting. But one recent 1-star review (1 of 59 total at 4.7 stars) had no text, making it hard to assess.

Wakefield, MA / 4.9 rating from 57 reviews / Water damage restoration service

Best for: Wakefield and north-of-Boston homeowners dealing with water damage that has led to mold, who want an owner-operated franchise where Frank Greenwood stays involved from first call through insurance claim.

Service area: Headquartered in Wakefield, MA. Serves cities across Middlesex and Essex Counties including Melrose, Stoneham, Woburn, Reading, Saugus, Burlington, Lynnfield, Peabody, Danvers, Lynn, Beverly, and Salem. The territory spans two counties, so response times at the outer edges (Beverly, Salem) are worth confirming.

Review snapshot: Frank Greenwood draws praise in nearly every review for hands-on involvement and insurance advocacy, and Molly gets repeated kudos for pack-out and cleanup work. But with 0 negative reviews across 57 total at 4.9 stars, there is no complaint pattern to report.

East Bridgewater, MA / 4.9 rating from 56 reviews / Water damage restoration service

Best for: South Shore Massachusetts homeowners dealing with mold after water damage, where the same father-son crew that dried the house can handle remediation too.

Service area: Based in East Bridgewater, Massachusetts (798 N Bedford St, Bldg B, Suite 7). The website claims service across Massachusetts broadly. Reviewers describe jobs on the South Shore and in the broader eastern Massachusetts area. With 1-10 employees, coverage for western Massachusetts or Cape Cod may involve longer response times.

Review snapshot: Chris and Scott draw consistent praise for same-day emergency response and clean demo work, with Adam noted for hands-on remediation oversight. But zero 1-star reviews exist across 56 total at 4.9 stars, so complaint patterns cannot be assessed.

Somerville, MA / 5 rating from 54 reviews / Water damage restoration service

Best for: Somerville and greater Boston homeowners facing combined water damage and mold who want a single crew with three office locations across Middlesex and Essex counties to handle both.

Service area: Headquartered in Somerville, Massachusetts, with additional offices at 221 S Union St in Lawrence and 32 Fairmont St in Malden. The service area page lists 60+ towns across Middlesex County (Somerville, Cambridge, Arlington, Lexington, Lowell, Framingham, and others), Suffolk County (Boston, Chelsea, Everett, Revere, Winthrop), and into Essex County (Lawrence). The three-office footprint gives plausible coverage for central and eastern Massachusetts, though the outlying towns like Pepperell, Groton, and Ashby are 40+ miles from any listed office.

Review snapshot: Lance and Kishor draw praise by name for attentive on-site work, and repeat customers confirm consistent results over time. But with 54 reviews, zero are negative — a thin data set for gauging how the company handles problems.

Melrose, MA / 4.9 rating from 54 reviews / Water damage restoration service

Best for: Malden and Melrose homeowners dealing with water damage or basement mold who want a franchise-backed restoration company with 24/7 emergency response and in-house construction crews.

Service area: Headquartered in Melrose, Massachusetts at 177 W Foster St. The franchise lists Malden, Melrose, Linden, Oak Grove, and Maplewood as named service areas. Reviewers confirm work done in Lynnfield, Chelsea, Cambridge, Saugus, Nahant, Wakefield, and Swampscott, suggesting coverage extends well beyond the five listed towns across the northern Boston metro.

Review snapshot: Gage, Jamaree, and Billy draw consistent praise for fast, courteous cleanup work across dozens of reviews. But 2 negatives out of 54 reviews at 4.9 stars flag billing surprises and crews arriving without proper gear.