Water damage restoration in Massachusetts

Boston, MA / 4.8 rating from 3071 reviews / Water damage restoration service

Best for: Boston metro homeowners dealing with water damage that led to mold, who want one company to fix the plumbing, extract the water, and handle remediation under a single dispatch.

Service area: Headquartered at 50 Franklin St #407, Boston, MA. Serves Suffolk, Barnstable, Bristol, Norfolk, Plymouth, Dukes, and Nantucket counties. The listed service area includes over 150 cities and towns from downtown Boston to Cape Cod, Martha's Vineyard, and Nantucket. Response times and service availability for mold remediation on the islands and outer Cape are worth confirming before booking.

Review snapshot: Ron draws overwhelming praise for fast drain work and late-night emergency calls, with Shawn and Atef also singled out by name. But 6 of 8 recent complaints center on pricing shock, with bills of $500-$2,000+ for routine jobs catching customers off guard (8 negative reviews across 3,071 total at 4.8 stars).

Springfield, MA / 4.7 rating from 2492 reviews / Water damage restoration service

Best for: Springfield homeowners dealing with burst pipes or basement flooding who want one company to handle plumbing repair, water extraction, and mold remediation under a single call.

Service area: Headquartered at 211 Carando Drive in Springfield, Massachusetts. The company claims coverage across seven counties: Hampden, Hampshire, Franklin, Worcester, Middlesex, Essex, and Suffolk. Named service cities include Springfield, Agawam, Chicopee, East Longmeadow, Amherst, Palmer, Worcester, and extend east toward the Boston metro. That geographic range is unusually broad for a single office — multiple reviewers report being told their nearby locations are not serviced. Confirm dispatch availability before scheduling.

Review snapshot: Bryan draws repeat praise for clear explanations and weekend availability, and Kiernan and Kit earn strong marks for drain work. But pricing complaints recur — 11 one-star reviews across 2,492 total at 4.7 stars cite quotes that dropped by half or more when questioned.

New Bedford, MA / 4.8 rating from 1545 reviews / Water damage restoration service

Best for: New Bedford and South Coast homeowners dealing with water damage in older triple-deckers or mill-era buildings who need same-day plumbing repair and water cleanup from one crew.

Service area: Headquartered in New Bedford, Massachusetts at 404 Nash Rd. Serves the broader Boston South territory across seven counties: Suffolk, Barnstable, Bristol, Norfolk, Plymouth, Dukes, and Nantucket. Specific cities mentioned include New Bedford, South Dartmouth, Stoughton, Brockton, Attleboro, Wellesley, Westwood, Quincy, Weymouth, Braintree, Fall River, Fairhaven, Plymouth, and Cape Cod communities. The claimed area is very large -- Nantucket and Wellesley are both 60+ miles from New Bedford -- so response times will vary significantly by location.

Review snapshot: Vivian and Ralph draw consistent praise for fast, clean work across dozens of reviews. But pricing is the recurring friction point -- multiple reviewers report $650-$750 for a single drain clearing, and 4 of 7 recent negatives cite overcharging or aggressive upselling across 1,545 total reviews at 4.8 stars.

Worcester, MA / 4.7 rating from 1238 reviews / Water damage restoration service

Best for: Worcester homeowners dealing with basement flooding or water damage that has triggered mold growth, where Roto-Rooter can fix the plumbing cause and handle remediation in one visit from a 24/7 national operation.

Service area: Roto-Rooter Worcester operates from 1077 W Boylston St, Worcester, MA. The company lists service across Worcester, Shrewsbury, Southbridge, Auburn, Holden, Uxbridge, Millbury, Charlton, Webster, Dudley, Sutton, North Grafton, Whitinsville, Leicester, Grafton, Oxford, Spencer, Paxton, South Grafton, Boylston, and Jefferson. The broader service area claim extends to 7 counties (Worcester, Hampden, Middlesex, Essex, Hampshire, Franklin, Suffolk), covering most of Massachusetts. A reviewer in Springfield confirmed service there. For locations outside Worcester County, confirm response times.

Review snapshot: Brian draws repeat praise for basement cleanup communication, with Manny, Alex, and Kit also named for fast, courteous work. But pricing concerns surface in multiple reviews, with one reviewer calling the technician a "master negotiator" -- 3 one-star reviews across 1238 total at 4.7 stars.

Westborough, MA / 5 rating from 418 reviews / Water damage restoration service

Best for: Worcester County homeowners dealing with water damage who want a single company to handle mitigation, mold remediation, and full reconstruction under one roof.

Service area: M.A. Restoration is headquartered in Westborough, Massachusetts. They serve greater Worcester County and Middlesex County, with reviewers from Westborough, Marlborough, Shrewsbury, Worcester, and Northborough. Their 24/7 emergency line suggests they prioritize the Worcester metro area for rapid response.

Review snapshot: Steve, Bill, Tim, Manny, and Michael draw consistent praise for communication and craftsmanship across 418 reviews at 5.0 stars. But one recent reviewer flagged rushed site visits and an initial push toward the most invasive remediation option (1 negative in 418 total).

New Bedford, MA / 4.8 rating from 203 reviews / Water damage restoration service

Best for: SouthCoast Massachusetts homeowners who want a single company to handle mold, water damage, and reconstruction under one franchise roof with 24/7 emergency response.

Service area: Headquartered at 1476 Purchase Street in New Bedford, Massachusetts. Listed service area covers New Bedford, Dartmouth, Fairhaven, North Dartmouth, and South Dartmouth. Reviews confirm jobs in Westport, Somerset, Warren, Freetown, Rochester, Mattapoisett, Norton, and Assonet, indicating they serve a broader SouthCoast region.

Review snapshot: Tyler, Stephon, and Patrick draw repeated praise by name for fast, respectful work across dozens of reviews. But one recent reviewer reported being ghosted on a $100k project after months of communication — 1 negative out of 203 total reviews.

Franklin, MA / 5 rating from 169 reviews / Water damage restoration service

Best for: Franklin-area homeowners dealing with water or mold damage who want a family-owned restoration company with 24/7 response, direct insurance billing, and IICRC-trained technicians across Massachusetts and Rhode Island.

Service area: Flood Fire Pro is headquartered in Franklin, Massachusetts. They serve over 60 cities across Massachusetts and Rhode Island, with dedicated mold removal pages for Franklin, Boston, Bellingham, Braintree, Medway, Norfolk, Plainville, Providence, Sheldonville, and Wrentham. Water damage service pages cover a broader area including Newton, Brookline, Hingham, Waltham, and multiple Rhode Island cities like Cranston, Warwick, and Pawtucket. The claim of serving 'all of Massachusetts and Rhode Island' is broad for a single-location company.

Review snapshot: Paul, Sean, Vinny, and Ed draw consistent praise across 169 reviews for fast response and careful work, with zero 1-star reviews found in the last 18 months.

Bellingham, MA / 4.8 rating from 161 reviews / Water damage restoration service

Best for: Bellingham-area homeowners dealing with water damage or mold who want a multi-office restoration company with 24/7 response and direct insurance billing across eastern Massachusetts and Rhode Island.

Service area: Headquartered in Bellingham, Massachusetts, with additional offices in Plainville and Worcester. They claim service coverage across more than 100 towns in eastern Massachusetts, including Boston, Cambridge, Framingham, Brockton, Worcester, Lowell, Fall River, New Bedford, and Quincy. They also list towns in Rhode Island (Providence, Cranston, Pawtucket, Warwick) and three towns in northeast Connecticut (Killingly, Putnam, Thompson). That is a very broad territory for a three-office operation.

Review snapshot: Greg T., Helmer, Carlos, and Milton draw consistent praise for fast, clean work and clear communication. But follow-up after the initial visit can stall for weeks, with 2 of 161 reviews describing unreturned calls and delayed quotes.

North Andover, MA / 5 rating from 140 reviews / Water damage restoration service

Best for: North Shore Boston and Southern NH homeowners dealing with water damage or mold after ice dams, pipe bursts, or basement flooding who want an owner-operated franchise that handles insurance coordination.

Service area: Based in North Andover, MA. Serves the North Shore of Boston including Andover, Middleton, Georgetown, Danvers, Salem, Beverly, Gloucester, Marblehead, and Lowell. Also covers parts of Southern New Hampshire including Nashua and Salem, NH. The two-state coverage area is broad for a single crew, so confirm response times if you are at the edges.

Review snapshot: Derek and Patrick are praised by name in dozens of reviews for fast response, clear communication, and fair pricing. But 2 one-star reviews across 140 total flag a rough phone manner and one allegation of unnecessary demolition work.

Beverly, MA / 4.8 rating from 125 reviews / Water damage restoration service

Best for: North Shore Massachusetts homeowners in Beverly, Gloucester, or surrounding Cape Ann towns who need fast-response water or mold work from a veteran-owned SERVPRO franchise with in-house reconstruction.

Service area: Headquartered at 140 Elliott Street in Beverly, Massachusetts. They list coverage for Beverly, Gloucester, Hamilton, Manchester, Wenham, Essex, Rockport, Magnolia, Beverly Farms, and Montserrat. All are within about 15 miles of the Beverly office along the Cape Ann corridor.

Review snapshot: Gary Tuttle and Tony LaGrassa draw repeat praise for communication and fast response across 125 reviews. But 1 recent reviewer reported a quote nearly triple competing bids, and a 4-star reviewer flagged higher-than-expected costs (2 reviews at 1-2 stars across 125 total at 4.8 stars).

Waltham, MA / 4.9 rating from 114 reviews / Water damage restoration service

Best for: Waltham and greater Boston homeowners who want mold remediation and water damage restoration handled by one company that also offers post-damage cleaning, renovation, and insurance coordination.

Service area: Headquartered at 23 Summer Ave in Waltham, MA 02452. The website targets Boston and the surrounding Massachusetts area broadly but does not list specific cities or counties served beyond Boston and Waltham. Confirm coverage for suburbs outside the immediate metro area.

Review snapshot: No named staff stand out individually, but reviewers consistently praise fast arrival times, clear explanations, and mold work in basements and behind walls. But 0 one-star reviews across 114 total at 4.9 stars means no complaint patterns have emerged yet.

Shrewsbury, MA / 5 rating from 113 reviews / Water damage restoration service

Best for: Worcester County homeowners dealing with attic or basement mold who want an owner-operator with one of only two IICRC MRS credentials in Massachusetts and a 5.0-star record across 113 reviews.

Service area: ProRestore is headquartered at 14 Commerce Road in Shrewsbury, Massachusetts. They name eight specific service cities: Worcester, Shrewsbury, Auburn, West Boylston, Grafton, Northborough, Westborough, and Leicester. The website claims statewide availability across Massachusetts, but all named locations are in Worcester County.

Review snapshot: Garrett draws near-universal praise across 113 reviews for fast communication, honest assessments, and fair pricing, with crew members Kyle, Eric, Leo, Nick, and Dylan also named positively. But 0 negative reviews in the last 18 months means there is no complaint pattern to report.

North Billerica, MA / 4.8 rating from 104 reviews / Water damage restoration service

Best for: Billerica-area homeowners dealing with basement flooding or mold after water damage who need a same-day emergency response, often within 30 minutes, from an owner-operated crew.

Service area: Based in North Billerica, Massachusetts. Lists 50+ service area towns across eastern Massachusetts, including Billerica, Lowell, Boston, Cambridge, Somerville, Medford, Waltham, Newton, Framingham, Lawrence, Haverhill, Lynn, and Braintree. Also lists Nashua, NH and Providence, RI, which are 35 and 70 miles from their base respectively. Fastest response times likely within Middlesex and Essex counties.

Review snapshot: Marcus Leal draws consistent praise across 104 reviews for arriving within an hour and working nights, weekends, and holidays. But two recent 1-star reviews (2 of 104) describe bait-and-switch pricing and pressure for 5-star reviews, with no owner responses to either.

Weymouth, MA / 4.8 rating from 93 reviews / Water damage restoration service

Best for: South Shore homeowners dealing with water damage or mold after pipe bursts, ice dams, or basement flooding who want a restoration company with 24/7 dispatch and large field crews.

Service area: Headquartered in Weymouth, MA. Serves Weymouth, Hingham, and surrounding South Shore communities. The website references a single service area centered on the South Shore without claiming broad statewide coverage.

Review snapshot: James, Cole, and Antonio draw repeated praise for fast response and clear communication. But Jean Regan's 4-star review flags scheduling delays after the first visit — 0 one-star reviews across 93 total at 4.8 stars.

Cambridge, MA / 4.7 rating from 90 reviews / Water damage restoration service

Best for: Cambridge and Belmont homeowners dealing with water damage that has led to mold, where having one crew handle cleanup through rebuild under owner Michael Pridham saves coordination time.

Service area: Headquartered at 67 Smith Place in Cambridge, MA. Their listed service area covers Cambridge and Belmont. Reviews confirm work in both cities plus Somerville. As a SERVPRO franchise, their territory is defined by the franchisor — confirm coverage if you are outside Cambridge or Belmont proper.

Review snapshot: Sergio, Raffi, and Melvin draw consistent praise for fast response and clear communication across dozens of reviews, but 2 of 90 reviewers at 4.7 stars report billing disputes and pressure to pay upfront before insurance processed.

Swampscott, MA / 4.8 rating from 72 reviews / Water damage restoration service

Best for: North Shore and Greater Boston homeowners who want mold remediation using non-toxic, all-natural cleaning products from a family-owned firm that also handles air and water quality testing.

Service area: VioClean is headquartered in Swampscott, MA on the North Shore. They list mold service pages for Andover, Dorchester, Lawrence, Lowell, Medford, Merrimac, Methuen, Newburyport, Newton, Quincy, Roxbury, Wakefield, and Nashua, NH. Their carpet cleaning area covers much of Essex County and extends into Boston, Newton, Concord, Sudbury, and Wellesley. The range is broad for a small firm — confirm response times for locations south or west of Boston.

Review snapshot: Trung, Marcello, and Ryan draw repeat praise for fast response and hands-on involvement across 72 reviews. But zero negative reviews in the last 18 months means there is no recent complaint data to weigh (0 of 72 at 4.8 stars).

Holden, MA / 5 rating from 61 reviews / Water damage restoration service

Best for: Central Massachusetts homeowners dealing with attic mold or burst-pipe water damage who want a franchise-backed crew that uses its own W-2 employees rather than subcontractors.

Service area: Based in Holden, MA, serving Central Massachusetts. Named service areas include Worcester, Framingham, Marlborough, Lowell, Natick, Chelmsford, Leominster, Fitchburg, Shrewsbury, Westborough, and over 60 additional cities and towns. The claimed territory is broad, stretching from Lowell and Tyngsboro in the north to Dover and Medfield in the south. Confirm response times for locations distant from Holden.

Review snapshot: Jake, Tyler, and Garrett draw consistent praise for fast response and clear explanations across dozens of reviews. But 1 of 61 reviewers at 5.0 stars felt the mold work was overpriced for what was delivered.

Natick, MA / 5 rating from 60 reviews / Water damage restoration service

Best for: Metro West homeowners in Natick, Framingham, or Wellesley dealing with water damage or basement mold who want a veteran-owned franchise with 24/7 emergency response and a consistently named field crew.

Service area: PuroClean of Natick is headquartered at 841 Worcester Road in Natick, Massachusetts. They list service coverage for Natick, Framingham, Newton, Wellesley, Dover, Sudbury, Wayland, Ashland, Needham, Cochituate, North Sudbury, and surrounding Metro West communities in Middlesex County.

Review snapshot: Frankie, Peter, and Gage appear by name in dozens of reviews for quick, respectful work on water and mold jobs. But with zero negative reviews across 60 total at 5.0 stars, there is no complaint pattern to report.

Woburn, MA / 4.7 rating from 59 reviews / Water damage restoration service

Best for: Woburn-area property managers and commercial landlords who need a single contractor to handle water damage, mold, and full reconstruction under one project manager.

Service area: BluSky's Boston-area office is based in Woburn, Massachusetts. They list coverage across the North Shore, South Shore, Metro West, Boston-Metro, and Worcester-Metro regions, with specific cities including Newburyport, Lowell, Danvers, Waltham, Needham, and Marlborough. That is a wide geographic footprint — confirm response times for locations outside the immediate Woburn area.

Review snapshot: Patty, Paula, Ryan, and Chris draw repeated praise from property managers for responsiveness and daily reporting. But one recent 1-star review (1 of 59 total at 4.7 stars) had no text, making it hard to assess.

Wakefield, MA / 4.9 rating from 57 reviews / Water damage restoration service

Best for: Wakefield and north-of-Boston homeowners dealing with water damage that has led to mold, who want an owner-operated franchise where Frank Greenwood stays involved from first call through insurance claim.

Service area: Headquartered in Wakefield, MA. Serves cities across Middlesex and Essex Counties including Melrose, Stoneham, Woburn, Reading, Saugus, Burlington, Lynnfield, Peabody, Danvers, Lynn, Beverly, and Salem. The territory spans two counties, so response times at the outer edges (Beverly, Salem) are worth confirming.

Review snapshot: Frank Greenwood draws praise in nearly every review for hands-on involvement and insurance advocacy, and Molly gets repeated kudos for pack-out and cleanup work. But with 0 negative reviews across 57 total at 4.9 stars, there is no complaint pattern to report.

East Bridgewater, MA / 4.9 rating from 56 reviews / Water damage restoration service

Best for: South Shore Massachusetts homeowners dealing with mold after water damage, where the same father-son crew that dried the house can handle remediation too.

Service area: Based in East Bridgewater, Massachusetts (798 N Bedford St, Bldg B, Suite 7). The website claims service across Massachusetts broadly. Reviewers describe jobs on the South Shore and in the broader eastern Massachusetts area. With 1-10 employees, coverage for western Massachusetts or Cape Cod may involve longer response times.

Review snapshot: Chris and Scott draw consistent praise for same-day emergency response and clean demo work, with Adam noted for hands-on remediation oversight. But zero 1-star reviews exist across 56 total at 4.9 stars, so complaint patterns cannot be assessed.

Somerville, MA / 5 rating from 54 reviews / Water damage restoration service

Best for: Somerville and greater Boston homeowners facing combined water damage and mold who want a single crew with three office locations across Middlesex and Essex counties to handle both.

Service area: Headquartered in Somerville, Massachusetts, with additional offices at 221 S Union St in Lawrence and 32 Fairmont St in Malden. The service area page lists 60+ towns across Middlesex County (Somerville, Cambridge, Arlington, Lexington, Lowell, Framingham, and others), Suffolk County (Boston, Chelsea, Everett, Revere, Winthrop), and into Essex County (Lawrence). The three-office footprint gives plausible coverage for central and eastern Massachusetts, though the outlying towns like Pepperell, Groton, and Ashby are 40+ miles from any listed office.

Review snapshot: Lance and Kishor draw praise by name for attentive on-site work, and repeat customers confirm consistent results over time. But with 54 reviews, zero are negative — a thin data set for gauging how the company handles problems.

Melrose, MA / 4.9 rating from 54 reviews / Water damage restoration service

Best for: Malden and Melrose homeowners dealing with water damage or basement mold who want a franchise-backed restoration company with 24/7 emergency response and in-house construction crews.

Service area: Headquartered in Melrose, Massachusetts at 177 W Foster St. The franchise lists Malden, Melrose, Linden, Oak Grove, and Maplewood as named service areas. Reviewers confirm work done in Lynnfield, Chelsea, Cambridge, Saugus, Nahant, Wakefield, and Swampscott, suggesting coverage extends well beyond the five listed towns across the northern Boston metro.

Review snapshot: Gage, Jamaree, and Billy draw consistent praise for fast, courteous cleanup work across dozens of reviews. But 2 negatives out of 54 reviews at 4.9 stars flag billing surprises and crews arriving without proper gear.

Saugus, MA / 5 rating from 52 reviews / Water damage restoration service

Best for: Saugus and West Lynn homeowners dealing with water damage that led to mold, who want a single franchise crew to handle extraction, remediation, and rebuild under one roof.

Service area: Headquartered at 99 Walnut Street in Saugus, Massachusetts. The website lists Saugus, West Lynn, and Lynn Woods as primary service areas. One review references work in Salem, and the franchise is also associated with Peabody and Marblehead territory. Confirm coverage for addresses outside these core towns.

Review snapshot: Jamaree, Tom Heenan, and Noe draw repeated praise across dozens of reviews for fast response and respectful crew behavior. But with zero negative reviews across 52 total at 5.0 stars, there is no independent complaint data to assess weak spots.

Wilmington, MA / 4.6 rating from 52 reviews / Water damage restoration service

Best for: Burlington, Woburn, and Wilmington homeowners dealing with water damage that has turned into mold, who want a single franchise team to handle extraction, remediation, and reconstruction under one insurance claim.

Service area: Headquartered at 815A Woburn St in Wilmington, MA. Primary service area covers Burlington, Woburn, Wilmington, and Winchester. Reviews confirm work in North Andover, Topsfield, Arlington, Reading, Wakefield, and Lynn, suggesting a broader reach across the north suburban Boston area.

Review snapshot: Jonathan, Andrew, and Hector draw repeated praise across dozens of reviews for after-hours responsiveness and clear communication. But one 4-star reviewer noted the crew missed mold behind walls that a rebuild contractor later found -- 0 one-star reviews across 52 total at 4.6 stars.

North Easton, MA / 5 rating from 51 reviews / Water damage restoration service

Best for: Eastern Massachusetts commercial properties and homeowners in Norfolk, Plymouth, and Bristol counties who need both mold remediation and specialty rug or carpet cleaning from a single outfit with 40 years in the field.

Service area: Based in North Easton, Massachusetts. Serves towns across three counties: Norfolk County (Braintree, Canton, Dedham, Foxborough, Franklin, Medfield, Medway, Millis, Milton, Needham, Norwood, Sharon, Walpole, Wellesley, Westwood, Weymouth), Plymouth County (Abington, Duxbury, Hanover, Hingham, Marion, Marshfield, Mattapoisett, Norwell, Pembroke, Scituate, Wareham, Whitman), and Bristol County (Dartmouth, Easton, Fairhaven, Westport, Mansfield, Attleboro, North Attleborough, Norton). This is a wide area for a small operation — confirm response times for locations far from Easton.

Review snapshot: Rick, Tony, and David draw consistent praise across 51 reviews for punctuality, fair pricing, and follow-through on difficult odor and cleaning jobs. But with zero negative reviews on record, there is no buyer complaint data to weigh.

Stow, MA / 4.9 rating from 44 reviews / Water damage restoration service

Best for: Boston-area homeowners dealing with mold after water damage who want a national restoration company with strong insurance coordination and a single project manager throughout.

Service area: Jenkins Restorations operates from an office in Stow, Massachusetts, serving the greater Boston area. Their website lists specific service cities including New Bedford, Dedham, Worcester, Brockton, Cambridge, Wrentham, Quincy, Newton, Lynn, Natick, and Weymouth. This is a national company with 20+ offices across the U.S., so the Boston team covers eastern and central Massachusetts.

Review snapshot: Mohamad Alayan dominates the reviews for responsiveness and detail, with Cameron Mercer and Rashad also praised by name. But zero negative reviews across 44 total at 4.9 stars leaves no complaint data to assess.

Natick, MA / 5 rating from 38 reviews / Water damage restoration service

Best for: MetroWest Massachusetts homeowners who need mold remediation tied to a larger renovation, since A.W. Puma handles both the damage cleanup and the rebuild under one roof.

Service area: Headquartered in Natick, Massachusetts. Serves MetroWest towns including Framingham, Wellesley, Newton, Weston, Marlborough, and Southborough. Also covers Greater Boston communities including Needham, Medford, Brookline, Chestnut Hill, Burlington, Lexington, and Winchester, plus Boston neighborhoods like Arlington, West Roxbury, South Boston, and Charlestown.

Review snapshot: Albert draws loyal repeat clients for renovation quality and hands-on oversight, and Daniel earns praise for honesty on service calls. But 4 of 38 reviewers at 5.0★ describe projects that stalled for months or years, with two homes left uninhabitable.

Springfield, MA / 4.8 rating from 38 reviews / Water damage restoration service

Best for: Springfield-area homeowners dealing with mold after water damage who want a single contractor to handle remediation and rebuild, with direct access to the owner Bob Couture.

Service area: Restoration 1 of Springfield MA is headquartered at 226 Pearl St in Springfield, Massachusetts. Reviews confirm work in Springfield and Holyoke. The website refers broadly to Springfield and surrounding areas, but the small crew size suggests a limited radius.

Review snapshot: Bob Couture draws consistent praise across 38 reviews for same-day site visits, insurance navigation, and clear communication. But with zero negatives on record, there is no independent complaint data to weigh.

Newton, MA / 5 rating from 33 reviews / Water damage restoration service

Best for: Newton and greater Boston homeowners dealing with water or fire damage who want a family-run restoration company that has operated in the area since 1983 and assigns dedicated project managers.

Service area: Clean Joe is headquartered at 7 Franklin St, Revere, MA, with a second office at 612 Washington St, Newton, MA, and a third in Salem, NH. They claim to serve the greater Boston area and parts of southern New Hampshire. Named service areas include Revere, Newton, and Salem NH. Reviews confirm jobs in Lexington and Woburn.

Review snapshot: Donaldo Barrera, Brian Stanley, and Kevin O'Neil draw repeat praise for hands-on project management and fast response. But 2 of 33 recent reviews cite unmet cleaning expectations, including missed windows on a paid job.

Worcester, MA / 4.8 rating from 33 reviews / Water damage restoration service

Best for: Worcester-area homeowners dealing with basement flooding or sewage backups who want a family-owned restoration company that bills insurance directly and responds same-day.

Service area: Headquartered in Worcester, MA, with additional offices in Bellingham and Plainville. They list over 150 cities across eastern Massachusetts, from Lowell and Boston south to New Bedford and Fall River. They also cover parts of Rhode Island including Providence, Cranston, Pawtucket, and Warwick, plus Killingly, Putnam, and Thompson in northeast Connecticut. That is an unusually large footprint for a company with three offices.

Review snapshot: Tim, Mark Andrade, and Greg draw consistent praise for calm project management and fast response times, with 0 one-star reviews found across 33 total reviews at 4.8 stars.

Wayland, MA / 4.8 rating from 31 reviews / Water damage restoration service

Best for: Wayland and Metrowest Boston homeowners who want a single company for mold testing, air duct cleaning, and remediation, backed by AIHA and NADCA memberships and nearly two decades of commercial and residential work.

Service area: Headquartered in Wayland, Massachusetts. The website lists service coverage across seven Massachusetts counties (Bristol, Essex, Middlesex, Norfolk, Plymouth, Suffolk, Worcester), plus parts of New Hampshire (Hillsborough and Merrimack counties), Rhode Island (Bristol, Kent, and Providence counties), and Connecticut (Hartford, Tolland, and Windham counties). That four-state footprint is unusually broad for a single-location company. Confirm scheduling availability and response time for locations outside the Metrowest Boston area.

Review snapshot: Jonathan draws repeat praise for knowledgeable mold and duct work, with Tim and Javi named for efficient air duct and vent cleanings. But zero negatives across only 31 reviews means there is no stress-test data to evaluate worst-case scenarios.

Stoughton, MA / 4.8 rating from 2505 reviews / Water damage restoration service

Best for: Stoughton-area homeowners dealing with water damage that needs same-day mold remediation from a company with in-house plumbers who can fix the moisture source in one visit.

Service area: Headquartered in Stoughton, MA. Covers Norfolk, Bristol, and Plymouth counties including Dedham, Milton, Braintree, Randolph, Canton, Sharon, Walpole, Norwood, Foxborough, Brockton, Weymouth, Taunton, Attleboro, Franklin, Bridgewater, Mansfield Center, Rockland, and Norton Center. The claimed area is broad for a single location — confirm same-day availability for towns on the outer edges.

Review snapshot: Gilbert draws consistent praise across dozens of reviews for clear explanations and thorough work. But pricing frustrates many — 13 one-star reviews across 2,505 total cite charges 2-4x what competitors quote for the same job.

New Bedford, MA / 5 rating from 29 reviews / Water damage restoration service

Best for: New Bedford and South Coast homeowners dealing with water damage or mold after storms, leaks, or ice dams who want a locally owned PuroClean franchise with 24/7 response.

Service area: Headquartered at 140 River Road in New Bedford, Massachusetts. The website lists service areas including New Bedford, Fall River, Bliss Corner, South Dartmouth, Acushnet, Fairhaven, Freetown, Marion, Mattapoisett, Rochester, Wareham, Onset, and Westport. The site header also references Cape Cod.

Review snapshot: Igor draws praise for clear communication and punctuality across multiple water damage jobs, and Julio for fast estimates. No 1-star reviews exist across 29 total reviews at 5.0 stars.

Ipswich, MA / 5 rating from 29 reviews / Water damage restoration service

Best for: North Shore homeowners in Ipswich, Danvers, or Georgetown dealing with water damage that led to mold growth, who want one company to handle demolition, remediation, and rebuild.

Service area: Headquartered at 78 Turnpike Rd in Ipswich, MA. Serves Danvers, Ipswich, Georgetown, Boxford, Newbury, Topsfield, Rowley, and Plum Island. Reviews also show jobs completed in Haverhill, Newburyport, Merrimac, West Newbury, and Amesbury, likely through their related Haverhill/Newburyport franchise.

Review snapshot: Alex, Chris Tomkins, and Bobby draw repeated praise for communication and clean demo work across 29 reviews at 5.0 stars. But one reviewer noted a carpet cleaning had to be redone before results met expectations.

Needham, MA / 4.8 rating from 28 reviews / Water damage restoration service

Best for: Greater Boston homeowners dealing with water damage or mold after ice dams, pipe bursts, or flooding who want a restoration company with 24/7 emergency response and insurance coordination.

Service area: Based in Needham, MA. Their website names Boston, Newton, Wellesley, Brookline, Cambridge, and Quincy as service areas. They describe themselves as serving Greater Boston and nearby Massachusetts communities.

Review snapshot: Stan draws repeated praise for fast response and clear communication across water and mold jobs, and Yuri for hands-on guidance. But one reviewer reported missing drying logs that complicated an insurance claim — 1 one-star review across 28 total.

Woburn, MA / 4.6 rating from 28 reviews / Water damage restoration service

Best for: Woburn-area property owners who need mold remediation and reconstruction handled by the same crew, with direct insurance billing from a company operating since 1997.

Service area: Headquartered in Woburn, Massachusetts. Serves eastern Massachusetts including greater Boston, the North Shore, South Shore, MetroWest, and Merrimack Valley. Also covers southern New Hampshire and southern Maine, with a separate NH phone line at (603) 253-2068.

Review snapshot: Brian, Nathan, and Cliff draw consistent praise for fast response and hands-on project management across 28 reviews at 4.6 stars, with zero negative reviews in the last 18 months.

Sandwich, MA / 3.7 rating from 26 reviews / Water damage restoration service

Best for: Cape Cod and southeastern Massachusetts homeowners dealing with water, fire, or mold damage who want a single company to handle everything from emergency response through full reconstruction.

Service area: Headquartered in Sandwich, Massachusetts, with additional offices in Fairhaven and Plymouth. Covers Cape Cod towns including Bourne, Falmouth, Mashpee, Barnstable, Yarmouth, Dennis, Harwich, Chatham, Brewster, Orleans, Eastham, Wellfleet, Truro, and Provincetown. Also serves South Coast communities including New Bedford, Fall River, Wareham, and Kingston.

Review snapshot: Rich, Ron G, and Ian Ferguson draw consistent praise for responsive, caring work across water and storm damage jobs. But 3.7 stars across 26 reviews signals some dissatisfaction not captured in recent feedback, with no 1-star reviews found in the last 18 months.

Salem, MA / 4.8 rating from 25 reviews / Water damage restoration service

Best for: North Shore homeowners facing basement flooding or mold who want a single owner-operator with same-day emergency response and no-upsell pricing.

Service area: Headquartered in Salem, Massachusetts. The website references North Shore communities including Peabody, Beverly, Danvers, Lynn, Marblehead, and Swampscott. Reviews confirm work in Salem and Peabody. As a single-operator franchise, actual coverage likely stays within a short drive of Salem.

Review snapshot: Chris draws near-universal praise for same-day emergency arrivals, calm communication, and fair pricing across 25 reviews at 4.8 stars. But one reviewer reported a misdiagnosed water source that delayed a repair (1 negative found).

Gardner, MA / 4.8 rating from 22 reviews / Water damage restoration service

Best for: Gardner and North Brookfield area homeowners who need mold remediation bundled with water damage restoration from a SERVPRO franchise owned by Michael Anthony and Michael Adam Salzarulo.

Service area: Based in the Gardner, MA area, serving North Brookfield, Hardwick, Gardner, and surrounding towns. Reviewers confirm work in Athol, Hardwick, Greenfield, Baldwinville, and Warwick. The website lists Gardner, MA as the service area without specifying exact boundaries.

Review snapshot: Mike draws praise across most of the 22 reviews for fast response, fair pricing, and personal kindness, but 1 one-star review describes unresolved fire cleanup issues including discarded belongings and incomplete soot removal.

Bourne, MA / 4.5 rating from 22 reviews / Water damage restoration service

Best for: Cape Cod homeowners dealing with water damage from burst pipes or coastal storms who want a family-owned Restoration 1 franchise with 24/7 response and IICRC-certified technicians.

Service area: Headquartered in Bourne, Massachusetts. Serves Cape Cod towns including Barnstable, Hyannis, Dennis, Falmouth, Yarmouth, and Wareham. The mold remediation page also names Mashpee, Orleans, Sandwich, and Chatham.

Review snapshot: Brian Gerig, Chris, and Todd draw consistent praise for fast response and hands-on basement flood work. But 2 of 22 reviewers at 4.5★ report billing disputes tied to insurance disagreements and concerns about conservative damage assessments.