Provider profile
Soaked and Smoked Restoration Services
Provider snapshot
What this listing says
South Shore Massachusetts homeowners dealing with mold after water damage, where the same father-son crew that dried the house can handle remediation too.
Best for
- East Bridgewater and South Shore homeowners who need mold remediation tied to a recent water or fire event
- Situations where water extraction, drying, and mold cleanup need to happen as one continuous project rather than hiring separate contractors
- Homeowners who want the owner on-site rather than a dispatched crew — reviewers consistently describe Chris or Scott showing up personally
- Insurance-funded restoration jobs where you want a contractor who handles the claims coordination directly
About this company
Soaked & Smoked is a father-son restoration company based in East Bridgewater, Massachusetts. Owner Chris Niven runs the business alongside his father Scott. They handle fire, water, smoke, and mold damage for residential properties across the South Shore and broader Massachusetts area. The company operates with 1-10 employees and claims over 10 years of restoration experience.
Mold remediation is one of four service lines, not the primary focus. The mold page describes moisture mapping with infrared cameras and moisture meters, containment with negative air pressure, HEPA filtration, antimicrobial treatment, and post-remediation air quality testing. They also list air sampling and dehumidification as part of the mold process. Fire and smoke work uses ozone machines, thermal foggers, and air scrubbers.
The company claims $11M+ in insurance payouts processed and works directly with insurance adjusters to handle claims paperwork. They offer 24/7 emergency response and say they can typically arrive on-site within hours.
With a 4.9-star rating across 56 Google reviews and zero negative reviews in the last 18 months, the review profile is unusually clean. Worth noting: a cluster of 15+ text-free 5-star reviews landed on August 30-31, 2024, many from accounts with very few total reviews.
Services
Service area
Based in East Bridgewater, Massachusetts (798 N Bedford St, Bldg B, Suite 7). The website claims service across Massachusetts broadly. Reviewers describe jobs on the South Shore and in the broader eastern Massachusetts area. With 1-10 employees, coverage for western Massachusetts or Cape Cod may involve longer response times.
Review consensus
Chris and Scott get named repeatedly for showing up fast — same-night response to flooding, on-site within hours of a fire. Multiple reviewers describe them as personally involved rather than delegating. Shayna Burns noted her basement was cleaner after demolition than before. Steve Doucette said they finished ahead of schedule and fought with his insurance to get coverage approved. Several reviewers mention the team treating their homes with care and keeping job sites clean. Adam drew specific praise from Leah for supervising a sewage water and mold remediation job.
0 found across 56 total reviews at 4.9★. No 1-star reviews exist in the last 18 months. With zero negatives to analyze, there are no complaint patterns to report.
Fifteen 5-star reviews landed on August 30-31, 2024, most with no text and from accounts with 0-3 total reviews. This looks like a coordinated review push — common among small businesses but worth noting because it accounts for roughly a quarter of all reviews. The reviews with actual text, spread across 2024-2026, consistently name Chris and Scott and describe specific restoration scenarios, which adds credibility to the substantive portion of the review base.
Chris (owner — praised across 15+ reviews for responsiveness, on-site presence, and clean work), Scott (co-owner/father — praised across 8+ reviews for quick response and professionalism, described as Chris's father), Adam (crew member — praised by Leah and Sherri Maalouf for remediation oversight and helpfulness)
The substantive reviews paint a consistent picture: a small father-son operation where the owners show up personally, respond fast to emergencies, and keep job sites clean. The absence of any negative reviews makes it impossible to identify weaknesses. Ask Chris directly about standalone mold jobs versus water-triggered mold work, and get an independent test to verify scope before committing.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest — the same company diagnosing the problem profits from fixing it. Consider getting an independent mold test before or after their work.
- Mold remediation is a secondary service line. Fire and water damage restoration is the core business identity. If you need mold-only work with no water or fire trigger, ask about their standalone mold experience.
- The website claims 10+ years of experience, but Trustindex lists the company as founded in 2025 and the Google listing has only 56 reviews. The claimed experience may reflect Chris and Scott's personal background, not the LLC's track record.
- A large cluster of text-free 5-star reviews appeared on August 30-31, 2024, from accounts with few other reviews. This inflates the review count without adding meaningful buyer information.
- The website says they serve all of Massachusetts, but with 1-10 employees based in East Bridgewater, response times for distant locations may differ from the South Shore.