Provider profile
Flood Fire Pro
Provider snapshot
What this listing says
Franklin-area homeowners dealing with water or mold damage who want a family-owned restoration company with 24/7 response, direct insurance billing, and IICRC-trained technicians across Massachusetts and Rhode Island.
Best for
- Homeowners in Norfolk County and the MetroWest area who need same-day water extraction or mold removal from a local company that bills insurance directly.
- Families dealing with fire or smoke damage who want a single company to handle cleanup, soot removal, deodorization, and reconstruction.
- Property owners who discover mold after a water event and want one company to handle both the water mitigation and the mold remediation under the same scope.
- Rhode Island residents in Providence, Cranston, Warwick, or Pawtucket who need water or mold services from a company with a Massachusetts base but active RI presence.
- Homeowners who need after-hours emergency response — multiple reviews confirm arrivals on holidays, weekends, and late nights.
About this company
Flood Fire Pro is a family-owned restoration company based in Franklin, Massachusetts, run by Ed and Matt Short since 1989. They handle water damage, fire and smoke restoration, mold removal, and infectious disease cleaning across Massachusetts and Rhode Island. Their Google category is water damage restoration, but mold work is a significant part of what they do.
Their mold page lists HEPA-filtered air scrubbing, negative air containment, antimicrobial decontamination, mold inspection, porous material removal, content cleaning, and sanding and sealing of structural components. They say they work with industrial hygienists to conduct testing and develop remediation plans. They staff IICRC-trained technicians and claim a 30-minute emergency response time with 24/7 live phone answering.
The company has operated for over 35 years under the same family ownership. They bill insurance carriers directly and offer free estimates for water and fire services. They hold a BBB A+ rating. The contact email goes to Matt, suggesting he handles the business side while Ed appears more on the operations side based on review mentions.
A perfect 5.0 rating across 169 Google reviews is genuinely rare. The volume is high enough to be meaningful, and the lack of any recent negative reviews suggests consistent execution rather than luck. That said, a zero-complaint record makes it harder for buyers to know what goes wrong when it does.
Services
Service area
Flood Fire Pro is headquartered in Franklin, Massachusetts. They serve over 60 cities across Massachusetts and Rhode Island, with dedicated mold removal pages for Franklin, Boston, Bellingham, Braintree, Medway, Norfolk, Plainville, Providence, Sheldonville, and Wrentham. Water damage service pages cover a broader area including Newton, Brookline, Hingham, Waltham, and multiple Rhode Island cities like Cranston, Warwick, and Pawtucket. The claim of serving 'all of Massachusetts and Rhode Island' is broad for a single-location company.
Review consensus
Paul is the most frequently named technician, appearing in at least 10 reviews for water cleanup, mold work, and general restoration. Reviewers describe him as hardworking, friendly, and detail-oriented. Sean and Vinny are praised as a team in several reviews for being accommodating and organized. Dave and Shane get credit for careful work and clear communication. Fernando is noted for being knowledgeable and explaining the process. Lisa receives praise for customer service alongside Paul. Owners Matt and Ed appear in reviews — Matt for responsiveness on initial calls and Ed for hands-on site visits. Multiple reviewers mention the company arriving within hours, including on holidays like Thanksgiving and Christmas Eve. Several Spanish-language reviews suggest the company serves a bilingual customer base.
0 found across 169 total reviews at 5.0★. No 1-star reviews were found in the last 18 months across 169 total reviews at 5.0 stars. This is an unusually clean record for a restoration company with this volume.
The review pattern shows a company where individual technicians build their own following. Paul alone accounts for a disproportionate share of named praise. Several clusters of reviews appear on the same date (e.g., six 5-star reviews on September 6, 2025, and four on August 15, 2025), which could reflect a crew finishing a neighborhood job or an active review solicitation practice. None of this is inherently problematic, but buyers should weigh the pattern. The Spanish-language reviews suggest the company actively serves Latino communities in the area.
Paul (technician — consistently praised for quality work across water, mold, and cleaning jobs). Sean/Shawn (technician — praised for quick response, attention to detail, and clear explanations). Vinny (technician — praised for politeness, dedication, and quality results). Dave (technician — praised for careful work and communication). Shane (technician — praised for attentiveness and reasonable pricing). Fernando (technician — praised for knowledge and confidence in explaining the process). Oscar (technician — praised for careful work and patience). Lisa (office/service staff — praised for customer service). Matt (owner — praised for responsiveness on calls and coordinating insurance). Ed (owner — praised for on-site assessments and hands-on involvement).
With 169 reviews at a perfect 5.0, Flood Fire Pro has an unusually strong track record. Ask for Paul, Sean, or Vinny by name if your job is water or mold related — they draw the most specific praise. Since the company does both testing and remediation, ask upfront whether a third-party hygienist handles the testing to avoid the conflict of interest.
Keep in mind
- Flood Fire Pro does both mold testing and mold remediation. This is a conflict of interest — the company that finds the mold also profits from removing it. Ask whether they use an independent third-party hygienist for pre- and post-remediation testing, or whether their in-house team handles both.
- Their service area spans 60+ cities across two states. From Franklin, reaching places like Acton, Lexington, or Woonsocket adds significant drive time. Confirm response times for your specific location before assuming the 30-minute claim applies.
- The website repeats the same set of testimonials across every page. These are older website testimonials, not the same as their Google reviews. Do not confuse the two when evaluating the company.
- Free estimates are offered for water and fire services only. Mold estimates are not listed as free. Ask about inspection and estimate costs for mold work specifically.
- With a perfect 5.0 rating and zero recent complaints, there is no negative review data to assess how the company handles disputes. Ask for references from jobs that had complications.