Provider profile
SERVPRO of Dartmouth/New Bedford
Provider snapshot
What this listing says
SouthCoast Massachusetts homeowners who want a single company to handle mold, water damage, and reconstruction under one franchise roof with 24/7 emergency response.
Best for
- Homeowners in New Bedford, Dartmouth, or Fairhaven dealing with mold after water damage who want one company to handle both cleanup and rebuild.
- Property owners who need 24/7 emergency response for water or storm damage that has led to mold growth.
- Commercial building managers on the SouthCoast who need mold remediation with minimal business interruption.
- Homeowners who want HVAC duct cleaning alongside or after a mold remediation project.
- Insurance-claim situations where you want a company experienced at coordinating directly with adjusters.
About this company
SERVPRO of Dartmouth/New Bedford is a restoration franchise on Purchase Street in New Bedford, covering the SouthCoast of Massachusetts. Mold remediation is one piece of a broader operation that includes water damage restoration, fire damage cleanup, storm recovery, and full reconstruction. Owner Doug Glassman runs the franchise, and the company offers 24/7 emergency response.
On the mold side, they handle inspection, containment, air filtration with air scrubbers and HEPA vacuums, removal of affected materials, and antimicrobial treatment. They also do contents packout and storage at their own facility. One thing worth noting: a reviewer named Mathew described how production manager Dave came out for a mold estimate and told him he did not actually have mold — just discolored wood. That honesty cost them the job but earned a 5-star review.
Glassman has run this franchise for more than 25 years. The company is active in local organizations including the SouthCoast Chamber of Commerce, United Way of Greater New Bedford, and Westport Business to Business. Multiple reviewers mention seeing SERVPRO at community events and Chamber functions.
4.8 stars across 203 Google reviews is a strong number for a restoration company. Only one review at 3 stars or below appeared in the last 18 months. That volume and consistency suggest the day-to-day crews are delivering reliably, even as individual technicians rotate across jobs.
Services
Service area
Headquartered at 1476 Purchase Street in New Bedford, Massachusetts. Listed service area covers New Bedford, Dartmouth, Fairhaven, North Dartmouth, and South Dartmouth. Reviews confirm jobs in Westport, Somerset, Warren, Freetown, Rochester, Mattapoisett, Norton, and Assonet, indicating they serve a broader SouthCoast region.
Review consensus
Tyler is the most-named crew member, appearing across water damage, mold, duct cleaning, and odor removal jobs spanning years of reviews. Reviewers describe him as hardworking, respectful, and consistent. Stephon and Josh appear together frequently on demolition and duct cleaning jobs, with praise for efficiency and care. Patrick handles estimates and project management — reviewers call him knowledgeable and communicative, noting he makes continuous site visits to check progress. Dave (production manager) earned specific praise for honesty when he told a homeowner their suspected mold was just wood discoloration. Darcy and Jennifer Miranda handle office coordination and are praised for explaining processes clearly. Multiple reviewers mention the team protecting pets, wearing shoe covers on new floors, and reorganizing belongings during cleanup.
1 found across 203 total reviews at 4.8★. The single recent negative is a 2-star review from March 2026. The reviewer called for a rebuilding estimate after mold remediation by another company. SERVPRO came out immediately and was helpful during weeks of follow-up questions, but told the reviewer the work would take about six months to start. When the reviewer tried to formally hire them, calls and messages went unanswered. The reviewer describes a $100k project that was abandoned without explanation. The owner responded that they could not find any customer matching the reviewer's name in their records.
The crew names that appear in reviews have been remarkably consistent over the past two years — Tyler, Stephon, Josh, and Patrick show up repeatedly. That staff retention is unusual in restoration work, where crew turnover is common. The owner responded to the one negative review within two days, but the response focused on not finding the customer in their records rather than addressing the communication breakdown described. With only one negative in 18 months, there is not enough data to identify a complaint pattern.
Tyler (crew technician — praised across many jobs for reliability and quality work), Stephon/Stephen (crew technician — praised for efficiency, often paired with Josh), Josh (crew technician — praised for duct cleaning and demolition work), Patrick (project manager/estimator — praised for knowledge, communication, and site visits), Dave/David (production manager — praised for honesty during estimates), Darcy/Darcey (office coordinator — praised for explaining processes), Jennifer Miranda (office/customer relations — praised for dedication and customer care), Doug Glassman (owner — praised for community involvement and responsiveness), Lucas (estimator — praised for immediate response and clear explanations), Chuck (team lead — praised for keeping to timeline), Zach/Zac (crew technician — praised for demolition work), Mike/Michael (crew technician — praised for demo and remediation), Luis/Lewis (crew technician — praised for being kind and knowledgeable), Cory/Corey (crew technician — praised for respectful work), Raul (crew technician — praised for going above and beyond), Kevin (crew technician — praised alongside Raul), Ramon Santos (crew technician — praised for thoroughness and communication), Lauren (estimator/coordinator — praised for inspections and insurance handling), Jordin (crew technician — praised for water damage work), Julio (crew — praised for hard work), Melinda (staff — praised for service and knowledge), Colin/Collin (crew technician — praised for duct cleaning)
With 203 reviews at 4.8 stars and only one negative in the last 18 months, this SERVPRO franchise has an unusually clean track record. Ask for Patrick or Tyler by name if you can — they appear most often in positive reviews. Get your project scope and timeline in writing before starting, especially for large jobs, given the one reviewer's experience with unanswered follow-ups.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company assessing your mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent company. The national brand sets training standards and processes, but the local franchise controls staffing, scheduling, and pricing. Your experience depends on the local team.
- The one recent negative review describes being enthusiastic about a project, then getting no response when trying to finalize the hire. The owner's response states they cannot locate the customer in their records. If you are committing to a large project, get written confirmation of timeline and scope.
- Their mold page language is largely templated from SERVPRO corporate. The mold-specific equipment and methods described are standard franchise fare, not unique to this location.
- Service area is listed as New Bedford, Dartmouth, Fairhaven, North Dartmouth, and South Dartmouth. Reviews show jobs in nearby towns like Westport, Somerset, Freetown, Rochester, Mattapoisett, Norton, and Assonet, so they travel beyond the listed towns.