Provider profile
M.A. Restoration Inc.
Provider snapshot
What this listing says
Worcester County homeowners dealing with water damage who want a single company to handle mitigation, mold remediation, and full reconstruction under one roof.
Best for
- Homeowners in Worcester County or Middlesex County dealing with sudden water damage from burst pipes, flooding, or sewage backups who need same-day emergency response.
- Anyone who wants mitigation, demolition, and full reconstruction handled by one company rather than coordinating multiple contractors.
- Homeowners with water-damaged hardwood floors who need specialty drying to avoid replacement.
- Property owners who want help navigating insurance claims, since multiple reviewers confirm the company coordinates directly with adjusters.
- Mold remediation projects that follow water damage, where the same team can handle the full sequence from drying through rebuild.
About this company
M.A. Restoration is a family-owned restoration and remodeling company based in Westborough, Massachusetts, serving greater Worcester County and Middlesex County. They handle the full cycle: 24/7 emergency water extraction, structural drying, mold remediation, fire and smoke damage cleanup, and then the rebuild and remodeling work afterward. They also do both testing and remediation for mold, which means the same company that tells you the scope of your mold problem is the one that gets paid to fix it.
What stands out is the breadth of in-house capability. They do hardwood floor drying with specialty mat systems, thermal imaging for leak detection, and carry IICRC, ADI, IAQA, and RIA credentials. Their mold remediation page describes containment, air scrubber, and negative air machine use. They also handle full reconstruction including kitchen and bath remodeling, basement finishing, and custom cabinetry, so you do not need to bring in a separate contractor after the damage work is done. They offer financing through Enhancify.
The company has been in business for over 30 years. Their About page references an owner named Mark. They recently moved to a new facility at 159 Milk Street in Westborough and received a Westborough EDC Business Expansion Award. Multiple reviewers mention repeat projects and referring friends, which suggests a strong local reputation.
A perfect 5.0 stars across 418 Google reviews is statistically remarkable. That volume with no rating erosion reflects either unusually consistent service delivery or very attentive reputation management. The review content skews heavily toward water damage restoration and reconstruction projects, with reviewers regularly naming specific crew members and describing multi-week engagements.
Services
Service area
M.A. Restoration is headquartered in Westborough, Massachusetts. They serve greater Worcester County and Middlesex County, with reviewers from Westborough, Marlborough, Shrewsbury, Worcester, and Northborough. Their 24/7 emergency line suggests they prioritize the Worcester metro area for rapid response.
Review consensus
Communication stands out above everything. Reviewers consistently describe being kept informed daily throughout multi-week projects. Steve appears across the most reviews as a project manager who oversees restoration work and communicates the timeline clearly. Bill is praised for managing teams and being immediately responsive to client concerns, including reassigning crew members when a homeowner was uncomfortable. Tim draws praise for fast emergency response, particularly calming anxious homeowners during sewer backups and water heater failures. Manny, Israel, and Josh are frequently named together as a responsive remediation crew. Michael Hafty is praised for detail-oriented project management. Paul and Chad are singled out for exceptional craftsmanship, with one reviewer noting Paul went back to get the correct drywall thickness for a wall behind a washer-dryer. Brian Davis is named for pulling together scope of work on fire damage. Conner gets praised for after-hours emergency response, arriving at 7pm and working until midnight. Multiple reviewers emphasize that the company coordinates directly with insurance companies and handles the back-and-forth on their behalf.
1 found across 418 total reviews at 5.0★. One homeowner reported inconsistent daily monitoring during water damage mitigation. They said they had to call the office themselves to confirm crews were coming, that visits felt rushed and often occurred late in the day, and that they discovered a machine had stopped running without the company noticing. The same reviewer said the company initially proposed demolition as the only remediation option and only mentioned a less invasive dehumidifier-based approach when the homeowner specifically asked. The owner responded acknowledging the feedback and committing to improve communication and project management, though the response was somewhat templated rather than addressing each specific concern.
The single negative review raises a concern about transparency in presenting remediation options. While the company acknowledged the feedback, the pattern of initially recommending the most invasive approach deserves attention. That said, 1 complaint in 418 reviews makes this a data point, not a pattern. The owner response was polite but generic, offering to improve rather than engaging with the specific claims about equipment monitoring or option presentation. Across all reviews, the company clearly runs a large operation with many named crew members, suggesting they have enough staff to maintain quality across concurrent projects.
Steve (project manager — positive, named in 7+ reviews). Bill (project/team manager — positive, praised for responsiveness and crew reassignment). Tim (manager — positive, praised for emergency response and calming anxious homeowners). Tim Johnson (manager — positive, specifically named by Deborah Kantor). Manny (remediation crew — positive, praised for promptness and diligence). Israel/Isreal (remediation crew — positive, named multiple times). Josh (crew — positive). Michael Hafty (project manager — positive, praised for detail and communication). Paul (restoration worker — positive, praised for exceptional craftsmanship). Chad (restoration worker — positive). Brian/Brian Davis (estimator/scope manager — positive). Conner (emergency response — positive). Denis (general contractor — positive). Matt R (communication lead — positive). Larry (laborer — positive). Elijah (laborer — positive). Jacob (crew — positive). Francis (crew — positive). Nate (crew — positive). Chris/Chris Hurbert (estimator — positive). Sarah (crew — positive). Tuyen (crew — positive). Judie (office staff — positive). Gabrielle (crew — positive). Isaiah (crew — positive). Joe (crew — positive). Kieran (crew — positive). Jose (crew — positive). Jim (crew — positive). Bob (crew — positive).
With 418 reviews and a perfect 5.0-star rating, M.A. Restoration has an unusually strong track record in Worcester County. Ask for all remediation options upfront, including less invasive alternatives, so you can weigh tradeoffs yourself. If your project involves mold, get an independent assessment before committing to their remediation scope. For water damage emergencies followed by full reconstruction, the evidence strongly supports this company.
Keep in mind
- They do both mold testing and mold remediation. This creates a conflict of interest: the company assessing whether you have a mold problem is the same one that profits from fixing it. Consider getting an independent mold assessment before agreeing to their remediation scope.
- One recent reviewer reported that the company initially proposed only the most invasive and expensive remediation approach, and only mentioned a less disruptive option when the homeowner specifically asked. Request all available options upfront and ask about tradeoffs before agreeing to a scope of work.
- Their primary identity is water damage restoration and remodeling. Mold remediation is one of several services, not their sole focus. If your mold issue is unrelated to water damage, confirm they have the same depth of experience for standalone mold projects.
- They claim service across greater Worcester County and Middlesex County. If you are on the outer edges of that area, confirm response times and whether they will handle ongoing daily check-ins at your distance.