Provider profile
Prorestore
Provider snapshot
What this listing says
Worcester County homeowners dealing with attic or basement mold who want an owner-operator with one of only two IICRC MRS credentials in Massachusetts and a 5.0-star record across 113 reviews.
Best for
- Homeowners in Worcester, Shrewsbury, Auburn, or surrounding towns who need attic, basement, or bathroom mold removed by a company whose sole focus is mold work.
- Buyers who want an owner-operator model where Garrett personally inspects the job and his crew (Kyle, Eric, Leo, Nick, Dylan) handles execution.
- Real estate transactions requiring fast-turnaround mold remediation, since multiple reviewers mention ProRestore accommodating tight timelines.
- Homeowners with water damage who want the same company to handle extraction, drying, and mold prevention in one engagement.
- People who have received quotes from other companies and want a second opinion, since several reviewers report ProRestore identified unnecessary work recommended by competitors.
About this company
ProRestore is a mold-focused restoration company based in Shrewsbury, Massachusetts, serving Worcester County. Owner Garrett built the company after years managing a restoration franchise, noticing that most competitors treat mold work as a side offering. ProRestore treats it as the main thing.
Garrett holds the IICRC MRS (Mold Remediation Specialist) designation, which the IICRC describes as its highest-level mold credential. According to the IICRC global locator, only one other person in Massachusetts holds it. He also carries OSHA 30 and lead-safe credentials. The crew follows IICRC S520 standards on every job: full containment, HEPA air scrubbers for negative air pressure, hazmat suits with respirators, and an EPA-registered plant-based antimicrobial treatment. They do not rebuild anything they tear out, instead referring that work to reconstruction contractors.
ProRestore also handles emergency water damage, offering a 30-minute response guarantee backed by a 5% discount if they miss it. The same 5% penalty applies if they show up late to a scheduled job. All jobs include a warranty discussed before work begins. They work with insurance companies and accept cash, check, or credit card.
A 5.0 rating across 113 Google reviews is rare at any volume. With 113 reviews and zero negatives in the last 18 months, the consistency is notable. Multiple reviewers mention comparing quotes from several companies and finding ProRestore priced competitively or lower.
Services
Service area
ProRestore is headquartered at 14 Commerce Road in Shrewsbury, Massachusetts. They name eight specific service cities: Worcester, Shrewsbury, Auburn, West Boylston, Grafton, Northborough, Westborough, and Leicester. The website claims statewide availability across Massachusetts, but all named locations are in Worcester County.
Review consensus
Garrett is named in the overwhelming majority of reviews. Reviewers consistently highlight three things: fast response times (same-day or next-day inspections), honest assessments (multiple people say he told them a problem was less severe than expected or that they did not need certain work), and clear communication throughout the project. Crew members Kyle, Eric, Leo, Nick, and Dylan receive praise for punctuality, courtesy, and clean worksite habits. Several reviewers specifically mention the crew laying plastic sheeting through the house to protect floors during the job. Competitive pricing comes up repeatedly, with multiple reviewers saying ProRestore was priced below other quotes they received.
0 found across 113 total reviews at 5.0★. No negative reviews found in the last 18 months. With 113 total reviews at a 5.0 rating, there are no complaint patterns to analyze.
The owner-operator model drives the consistency here. Garrett personally handles inspections, quotes, and communication on every job, which creates a single point of accountability that franchise or multi-crew operations struggle to match. Multiple reviewers specifically mention choosing ProRestore after a bad experience with another company. One reviewer (Jose Soto) hired ProRestore to fix sloppy work by a previous contractor. Another (mch) switched to ProRestore after an insurance-assigned company spent eight days without resolving water damage. This rescue-job pattern suggests ProRestore benefits from competitors dropping the ball.
Garrett (owner, inspections, communication — praised in nearly every review). Kyle (remediation crew — positive). Eric (remediation crew — positive). Leo (remediation crew — positive). Nick (remediation crew — positive). Dylan (remediation crew — positive).
Ask for Garrett directly when you call — he handles inspections personally and reviewers consistently credit him with honest, no-upsell assessments. Arrange your own independent air-quality testing before and after the job, since ProRestore does not do testing. Get the warranty terms in writing before work starts.
Keep in mind
- ProRestore does inspections but explicitly does not do air-quality testing, stating on their website that it would be a conflict of interest. They recommend hiring an independent indoor environmental professional (IEP) for pre- and post-remediation testing. This is actually a good sign, but you will need to arrange testing separately.
- They do not handle reconstruction. Once they remove contaminated material, you need a separate contractor to rebuild drywall, framing, or other structures.
- The website claims service across all of Massachusetts, but the named service cities are all in Worcester County: Worcester, Shrewsbury, Auburn, West Boylston, Grafton, Northborough, Westborough, and Leicester. Confirm availability if you are outside this area.
- Pricing is not published. The website says costs are project-dependent and directs you to call for a free inspection and estimate.
- With 113 reviews and a 5.0 average, there are no complaint patterns to evaluate. That is unusual. The absence of negatives means you are relying heavily on positive signals when assessing this company.