Provider profile
SERVPRO of Weymouth & Hingham
Provider snapshot
What this listing says
South Shore homeowners dealing with water damage or mold after pipe bursts, ice dams, or basement flooding who want a restoration company with 24/7 dispatch and large field crews.
Best for
- Weymouth, Hingham, and South Shore homeowners who need mold remediation tied to water damage from pipe bursts, ice dams, or flooding.
- Property owners facing emergencies who need same-day response — multiple reviewers confirm crews arrived within hours, including on holidays and weekends.
- Apartment building owners and commercial property managers who need a company that handles large-scale water damage across multiple units.
- Homeowners who want a single contractor to handle demolition, mold remediation, and reconstruction rather than coordinating separate companies.
About this company
SERVPRO of Weymouth & Hingham is a franchise restoration company based at 86 Finnell Dr in Weymouth, MA, serving the South Shore communities of Weymouth, Hingham, and surrounding areas. They handle water damage, fire and smoke damage, mold remediation, storm damage, biohazard cleanup, sewage cleanup, HVAC/duct cleaning, odor removal, and full construction rebuilds. They operate 24/7 including nights, weekends, and holidays.
Their mold remediation page describes a seven-step process: emergency contact, inspection and damage assessment, containment, air filtration using HEPA vacuums and air scrubbers, removal of mold-infested materials with antimicrobial treatments, cleaning of structural elements and HVAC systems, and restoration of damaged building materials. They also offer contents packout and secure storage during mold projects. The website mentions IICRC certification for their technicians.
What stands out in the reviews is the sheer number of named crew members. Across 93 reviews, more than 20 individual employees are called out by name — an unusual breadth that suggests a large, stable field operation rather than a skeleton crew. Multiple reviewers describe same-day or next-day emergency response, and several note crews arriving within hours of a call.
The 4.8-star Google rating across 93 reviews is strong. There are zero one-star reviews and zero negative reviews in the last 18 months. The single 4-star review mentions scheduling friction after the initial visit, but the work itself received praise.
Services
Service area
Headquartered in Weymouth, MA. Serves Weymouth, Hingham, and surrounding South Shore communities. The website references a single service area centered on the South Shore without claiming broad statewide coverage.
Review consensus
James Robinson appears across the widest span of reviews, from 2023 through 2025, handling mold remediation, water damage, sewage backup, skunk odor removal, and HVAC cleaning. Reviewers describe him explaining each step, setting time expectations, meeting insurance adjusters on-site, and staying available by phone. Cole appears in at least 10 reviews from mid-2025 through early 2026, consistently praised for fast arrival, calm demeanor during emergencies, and clear communication. Antonio draws repeated mentions from late 2025 into 2026, with reviewers noting his respectfulness and organization on multi-room demolition projects. Mike Yeomans receives praise spanning 2023 through early 2025 for responsiveness, honesty, and recommending cost-effective solutions — one reviewer noted he suggested a less expensive approach rather than upselling. Luan, Lucas, Patrick, John, and Eddy each appear in five or more positive reviews, always as part of field crews praised for efficiency and clean workspaces. The dominant theme across nearly all reviews is speed: same-day or next-day arrival, crews that work quickly, and clear communication about what to expect.
0 found across 93 total reviews at 4.8★. No one-star reviews exist across 93 total reviews. The only sub-5-star review in the dataset is a 4-star from Jean Regan (July 2023), who praised Mike Yeomans for the initial visit but reported difficulty getting an estimate and time frame afterward. Once scheduled, Matt and Eric handled the work well. This is a scheduling and communication gap between the sales visit and project start, not a complaint about the remediation work itself.
The review pattern here is unusual: 93 reviews, 4.8 stars, and not a single one-star rating. What makes it credible rather than suspicious is the specificity — reviewers name 20+ different employees, describe distinct scenarios (ice dam damage, sewage backup, skunk spray, apartment building flooding), and span three-plus years. The franchise appears to run a large crew operation where field teams rotate, and reviewers consistently praise whichever team they got. This suggests a well-managed local franchise rather than one standout employee carrying the rating.
James Robinson (project manager — overwhelmingly positive across 10+ reviews spanning 2023-2025, mold, water, HVAC, sewage). Cole (field crew lead — positive across 10+ reviews, praised for fast emergency response and calm demeanor). Antonio (field crew — positive across 6+ reviews, praised for organization and respect for property). Mike Yeomans (project manager/estimator — positive across 6+ reviews for honesty and responsiveness). Luan (field crew — positive across 6+ reviews). Lucas (field crew — positive across 8+ reviews). Patrick/Pat (field crew — positive across 6+ reviews). John (field crew — positive across 7+ reviews). Eddy (field crew — positive across 5+ reviews). Matt (operations/scheduling — positive in multiple reviews, also handled field work). Ben/Benjamin Mattos (project manager — positive, praised for cell phone availability and going beyond scope). Stephen (field crew — positive in multiple reviews). Dom (field crew — positive in multiple reviews). Jesus (field crew — positive for emergency response). Cam (field crew — positive). Ryan (project manager — positive, praised for attention to detail). Florian (field crew — positive). Eli (field crew — positive). Dale (field crew — positive). Ian (field crew — positive). Jack (field crew — positive). Heather (field crew — positive). Ivan (field crew — positive). Eric (field work — positive). Jordan (field crew — positive). Mike (field crew, distinct from Yeomans — positive for odor removal work).
This is a strong pick for South Shore homeowners who need mold remediation as part of a water damage restoration project. The review record is unusually clean for a company with 93 reviews. Ask for James, Cole, or Antonio based on the volume of positive mentions. Pin down your estimate timeline and start date in writing at the first visit — the one negative signal in the reviews is a gap between the initial assessment and getting the project scheduled.
Keep in mind
- One 4-star reviewer (Jean Regan) reported difficulty getting an estimate and a time frame after the initial visit, suggesting the front-office scheduling process may not match the speed of the field crews.
- Mold remediation is one of many services here. Most Google reviews reference water damage projects, not standalone mold jobs. If you need a mold-only specialist, this is a generalist restoration company.
- As a SERVPRO franchise, pricing, processes, and staffing decisions are made locally, but the brand framework is national. Your experience depends on the Weymouth ownership and crew, not the SERVPRO brand overall.
- The website claims mold inspection services, but the classification shows this company does remediation, not independent testing. You will need a separate mold inspector to confirm the scope before and after work.