Provider profile
PuroClean of Wakefield
Provider snapshot
What this listing says
Wakefield and north-of-Boston homeowners dealing with water damage that has led to mold, who want an owner-operated franchise where Frank Greenwood stays involved from first call through insurance claim.
Best for
- Homeowners in Wakefield, Melrose, Stoneham, Peabody, or Woburn who need mold remediation after a water event like a burst pipe or appliance leak.
- Buyers who want the franchise owner personally managing their project and communicating with their insurance company.
- Property owners dealing with mold that followed water damage, where drying and remediation need to happen as a single coordinated job.
- Commercial property managers in Middlesex or Essex County who need 24/7 emergency response for water or mold situations.
About this company
PuroClean of Wakefield is a restoration franchise in Wakefield, MA, owned by Frank Greenwood. Mold remediation is one of four core services alongside water damage, fire/smoke restoration, and biohazard cleanup. The office sits at 80 New Salem Street and covers Middlesex and Essex Counties.
The mold work here follows a water-damage-first model. Their site describes using HEPA air filtration devices for containment, HEPA vacuums for surface cleaning, and EPA-registered disinfectants, followed by a recommendation for third-party clearance testing. They also use infrared cameras and moisture meters to find hidden moisture. Their QuickDry System combines air movers, dehumidifiers, and daily monitoring to dry structures before mold takes hold. The team holds IICRC certifications including Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD), plus EPA Lead Safe certification.
Frank and his wife Dee have lived in Wakefield for years after meeting at Merrimack College. He coaches youth sports locally, including Wakefield Little League, Pop Warner football, and CYO basketball, and has served on the Little League board. He supports Camp Kesem, the Jimmy Fund, and several local schools. Multiple reviewers describe him showing up personally on job sites and coordinating directly with insurance adjusters.
4.9 stars across 57 Google reviews is unusually high. Zero negative reviews appeared in the last 18 months. Reviewers consistently name Frank by name and describe him managing the full process from damage assessment through insurance paperwork. That level of owner involvement likely drives the rating.
Services
Service area
Headquartered in Wakefield, MA. Serves cities across Middlesex and Essex Counties including Melrose, Stoneham, Woburn, Reading, Saugus, Burlington, Lynnfield, Peabody, Danvers, Lynn, Beverly, and Salem. The territory spans two counties, so response times at the outer edges (Beverly, Salem) are worth confirming.
Review consensus
Frank Greenwood gets named in the majority of reviews. Reviewers describe him arriving same-day, explaining the damage assessment process, coordinating movers and storage, handling insurance paperwork, and following up through completion. Molly draws repeated praise for pack-out work, cleanup, and explaining the claims process. Rich earned a callout for an honest basement assessment where he told the homeowner there was no moisture problem. Audley was praised for putting belongings back and cleaning up. Reviewers with repeat experiences, like Brian McNamara and Ryan Swartz, came back for second jobs, suggesting consistent service quality.
0 found across 57 total reviews at 4.9★. No negative reviews found in the 18-month recency window. (0 found across 57 total reviews at 4.9 stars)
The review pattern reflects an owner-operated franchise where Frank personally shows up on jobs. Several reviewers mention insurance companies recommending PuroClean to them, which suggests strong insurer relationships. Repeat customers (Brian McNamara, Ryan Swartz) returning for second jobs is an unusually strong trust signal. The absence of any negative reviews across 57 total is rare and worth noting, though the review volume is still modest.
Frank Greenwood (owner — positive, named in majority of reviews for hands-on project management and insurance coordination). Frank Jr. (Frank's son — positive, mentioned by Igor for same-day response and walkthrough). Molly (pack-out/cleanup lead — positive, praised by Matt Carreiro, Samir Gondalia, Jill Mullins, Sheryl Tarpey, and N8 C for cleanup work, insurance coordination, and clear communication). Rich (technician — positive, praised by Janet Emilius for honest basement assessment). Audley (technician — positive, praised by Matt Carreiro for cleanup and restoring belongings). Mike (staff — positive, mentioned in about-us testimonial for responsiveness).
Ask for Frank directly when you call. Reviewers consistently say he manages the full process from first visit through insurance resolution. If your mold problem started with water damage, this team handles both in sequence, which reduces coordination headaches. Confirm your specific city falls within their regular response area before booking.
Keep in mind
- PuroClean is a national franchise. The local experience depends entirely on the franchise owner and their team. Frank Greenwood runs this location, and reviews confirm he stays personally involved, but franchise turnover is always possible.
- Mold remediation is only one part of what they do. Water damage restoration is the primary business. If you need a company that focuses exclusively on mold, this is a generalist restoration outfit.
- Their website recommends third-party clearance testing after remediation but does not name specific testing partners. Ask who they recommend and whether you can choose your own tester.
- The service area spans two counties and at least a dozen cities. Ask about response times for locations at the edges of their territory, like Beverly or Salem.