Provider profile
All Dry Services Of Greater and North Shore Boston
Provider snapshot
What this listing says
North Shore Boston and Southern NH homeowners dealing with water damage or mold after ice dams, pipe bursts, or basement flooding who want an owner-operated franchise that handles insurance coordination.
Best for
- North Shore Boston and Merrimack Valley homeowners who need mold remediation combined with water damage restoration under one company.
- Homeowners dealing with ice dam damage who need same-day emergency response and insurance documentation.
- Sellers or buyers in real estate transactions who need fast mold remediation to meet closing deadlines.
- Commercial property managers and condo associations needing a single point of contact for multi-unit water or mold events.
- Anyone who wants the owner personally involved in scoping and overseeing the work.
About this company
All Dry Services of Greater & North Shore Boston is a locally owned franchise based in North Andover, MA, covering the North Shore, Merrimack Valley, and parts of Southern New Hampshire. Mold is one piece of a broader restoration operation that also handles water damage, fire and smoke damage, sewage cleanup, and storm damage. Owner Derek runs the day-to-day and shows up to many jobs personally.
On the mold side, their website describes containment, HEPA filtration and air scrubbing, antimicrobial treatments, and material removal and disposal. They also do mold inspections and testing in-house. For water damage, they use dehumidification, moisture monitoring, and antimicrobial treatments to prevent mold after a water event. They claim a 60-minute response time and state they never use subcontractors.
This is an All Dry franchise, meaning they operate under a national brand but are independently owned and run. The franchise link on their footer is visible, and their branding references both "Greater Boston" and "Southern New Hampshire." They work with residential and commercial clients, including property managers, insurance adjusters, and REITs.
A 5.0 rating across 140 Google reviews is rare for any restoration company. The volume is significant enough to make that number meaningful rather than a fluke of small sample size. Nearly every review names Derek or Patrick specifically, which suggests direct owner and manager involvement rather than anonymous crew work.
Services
Service area
Based in North Andover, MA. Serves the North Shore of Boston including Andover, Middleton, Georgetown, Danvers, Salem, Beverly, Gloucester, Marblehead, and Lowell. Also covers parts of Southern New Hampshire including Nashua and Salem, NH. The two-state coverage area is broad for a single crew, so confirm response times if you are at the edges.
Review consensus
Derek (owner) appears by name in the vast majority of positive reviews. Reviewers consistently describe him as personally responsive, showing up for initial assessments the same day, providing line-by-line written estimates, and helping navigate insurance claims. Patrick is the second most-named staff member, praised for patience, follow-through, and clear explanations. Multiple reviewers note the team arrived on time, kept work areas clean, used protective coverings on floors and furniture, and finished faster than expected. Several repeat customers returned for second jobs. Fair pricing relative to competitors comes up frequently, with multiple reviewers noting All Dry was the most reasonable quote they received.
2 found across 140 total reviews at 5.0★. James H alleges a technician named Leon Chen performed unnecessary demolition at a Cambridge property, causing more damage than the original water and mold problem. He claims his insurance claim was denied because of the work and says he filed a police report. He also alleges the company operates under two names (All Dry and RestoPros of North Boston) and uses fake addresses. Anne Ellis called for a mold remediation quote during a home sale and says the person on the phone kept asking who would pay and then hung up. The owner responded that clarifying the paying party is standard in real estate transactions and that they have a recording of the call.
Two one-star reviews across 140 total do not form a pattern. What is notable is that the owner responded to the Anne Ellis complaint with a detailed, specific rebuttal including mention of a recorded call. The James H complaint received no owner response, which is worth noting given the severity of the allegations. The overwhelming positive pattern centers on owner involvement: Derek personally scopes most jobs, provides written estimates, and stays accessible by phone and text throughout the project. This level of owner engagement explains the 5.0 rating but also means service quality may depend heavily on Derek's personal bandwidth.
Derek (owner — overwhelmingly positive across dozens of reviews). Patrick (project manager or lead — positive across multiple reviews for communication and thoroughness). Leon Chen (technician — negative, named in one complaint alleging unnecessary demolition).
With 140 reviews at 5.0 stars, this is one of the highest-rated restoration companies you will find in the North Shore Boston area. Ask for Derek to scope your job personally. Because they do both testing and remediation, get an independent mold test if you want a second opinion on the scope of work.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before or after their work.
- This is a franchise operation under the national All Dry Services brand. The local quality depends on the local owner, not the brand name.
- One reviewer alleged a technician named Leon Chen performed unnecessary demolition work in Cambridge. The complaint is a single report, but it involves a specific claim of over-demolition worth asking about.
- Their service area spans from Boston's North Shore into Southern New Hampshire. If you are on the edges of that territory, confirm response times before booking.
- One caller reported being hung up on when they would not disclose who was paying during a real estate transaction. The owner says clarifying the paying party is standard practice for real estate mold work, but the interaction ended badly.