Provider profile
SERVPRO of Beverly/Gloucester
Provider snapshot
What this listing says
North Shore Massachusetts homeowners in Beverly, Gloucester, or surrounding Cape Ann towns who need fast-response water or mold work from a veteran-owned SERVPRO franchise with in-house reconstruction.
Best for
- Homeowners in Beverly, Gloucester, Hamilton, Manchester, Wenham, Essex, or Rockport dealing with mold after water damage who want one company to handle testing through reconstruction.
- Property managers who need a single point of contact for multi-step restoration projects, particularly where insurance coordination matters.
- Buyers with mold discovered on a tight closing timeline who need same-day assessment and fast turnaround.
- Commercial property owners needing mold or water damage work with minimal business disruption.
About this company
SERVPRO of Beverly/Gloucester is a restoration franchise covering Beverly, Gloucester, and the surrounding Cape Ann communities in northeastern Massachusetts. Owner Antonio "Tony" LaGrassa bought this franchise in 2012 after a career in the U.S. Navy and years in residential and commercial construction. Mold is one piece of a broader restoration operation that also handles water damage, fire and smoke cleanup, storm damage, sewage, biohazard, and reconstruction.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment, removal of porous materials like drywall and carpet, cleaning of structural elements and HVAC systems, and reconstruction of removed materials. They also offer mold inspections, contents packout and storage, and work with an industrial hygienist when needed. One reviewer specifically mentioned SERVPRO brought in an industrial hygienist to diagnose a mold issue and provide multiple solution options.
This is a veteran-owned franchise that has operated in this territory since 2012. LaGrassa has large-loss and disaster recovery team experience, and the company holds a general contractor license (CS92569), which means they handle reconstruction in-house rather than subcontracting it out. Staff train at SERVPRO's corporate facility and hold IICRC certifications.
A 4.8-star rating across 125 Google reviews is strong for a restoration company. Most reviews mention water damage rather than mold specifically, but the few mold-specific reviews are uniformly positive, with Gary Tuttle named repeatedly for his communication during longer mold projects.
Services
Service area
Headquartered at 140 Elliott Street in Beverly, Massachusetts. They list coverage for Beverly, Gloucester, Hamilton, Manchester, Wenham, Essex, Rockport, Magnolia, Beverly Farms, and Montserrat. All are within about 15 miles of the Beverly office along the Cape Ann corridor.
Review consensus
Gary Tuttle gets singled out repeatedly for communication during projects. Multiple reviewers describe him returning to check moisture levels, providing timely phone and email updates, and maintaining contact throughout months-long mold remediation jobs. Tony LaGrassa draws praise for hands-on involvement, showing up personally to assess situations and explaining findings clearly. Danny Gillespie and his crew earn mentions for fast on-site arrival and efficient execution. Several reviewers highlight same-day or next-day response times, insurance claim coordination, and crews that leave properties clean after work.
2 found across 125 total reviews at 4.8★. One 1-star review (Crypto Nick, August 2025) claims the company quoted nearly triple what three other companies charged and that the boss was rude. The owner responded saying they have no record of providing service to this person. The reviewer has only 2 total reviews and is not a Local Guide. One 2-star review (Andrew Knott, February 2026) has no review text. The owner responded defending their pricing as reflecting industry standards for the area. One 4-star review (Jack Sweeney, May 2025) praised the service quality but flagged a long wait for the invoice and higher-than-expected cost.
The pricing complaints come from different angles: one claims an inflated quote (which the owner disputes entirely), another accepted the price but found it higher than expected. The owner responds to negatives with specific, personalized replies rather than templates. On the 1-star review, the owner questioned whether the reviewer was actually a customer. On the 2-star, the owner explained their pricing rationale in detail. This suggests active reputation management and willingness to engage, though neither response offered a concrete resolution.
Tony LaGrassa (owner — positive). Gary Tuttle (project manager/communications — positive). Danny Gillespie (crew lead — positive). David (technician — positive). Adam (crew member — positive). Daniel (crew member — positive). Tyler (crew member — positive). Brian (crew member — positive). Matt (crew member, mentioned in website testimonial — positive). John (crew member — positive).
Ask for Gary Tuttle as your project manager if communication matters to you during a multi-day mold job. Get a written scope and price estimate upfront, and consider comparing it against at least one other bid given the pricing complaints. Request an independent mold test before agreeing to their remediation scope to avoid the testing-remediation conflict of interest.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company identifying your mold problem is the same company that profits from fixing it. Consider getting an independent test before committing to their remediation scope.
- Two recent reviewers flagged pricing concerns. One 1-star reviewer claimed a quote nearly triple what competitors offered (though the owner responded they have no record of this person as a customer). A 4-star reviewer said the cost was more than expected for a water damage dryout.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is a fraction of their business. Most of their reviews and experience center on water damage and fire restoration.
- Invoicing speed drew a complaint from one reviewer who waited a long time to receive the bill after service was completed.