Provider profile
SERVPRO of Lowell
Provider snapshot
What this listing says
Lowell-area property managers and homeowners dealing with water damage or mold that needs same-day emergency response from a franchise with 40+ years in Massachusetts.
Best for
- Lowell, Chelmsford, Dracut, and Tewksbury homeowners who need mold remediation tied to a recent water event like a burst pipe or sewer backup.
- Property managers who want a single vendor for emergency water extraction through mold cleanup and rebuild.
- Commercial building managers needing after-hours or weekend emergency response with equipment onsite within an hour.
- Homeowners whose insurance company requires a restoration vendor that handles claims paperwork directly.
About this company
SERVPRO of Lowell is a restoration franchise based on Tanner Street in Lowell, Massachusetts, owned by Dave and Steve Taylor. Mold remediation is one piece of a broader restoration operation that centers on water damage, fire damage, and storm recovery. They handle both residential and commercial properties and run 24/7 emergency service with crews that reviewers say arrive within an hour.
Their mold work follows the water-damage-to-mold pipeline: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of affected materials like drywall and carpet, and rebuild. They hold AMRT (Applied Microbial Remediation Technician) credentials and are an IICRC Certified Firm. They also do contents packout, storing belongings at their facility during remediation. Nothing here is unusual for a SERVPRO franchise, but they carry a deeper-than-average bench of technician certifications including lead paint renovation (RRRP) and commercial drying.
The franchise has served Massachusetts for over 40 years. The SERVPRO brand dates to 1967, but this Lowell location operates as an independently owned franchise under the Taylor family. Several reviews reference property managers who use them repeatedly, suggesting a commercial client base alongside residential work.
4.8 stars across 78 Google reviews is strong. Nearly every review names specific crew members, which is uncommon and suggests a stable, recognizable team rather than rotating subcontractors.
Services
Service area
Based in Lowell, Massachusetts at 148 B Tanner Street. Reviews confirm work in Lowell, Chelmsford, Dracut, Tewksbury, Tyngsborough, North Billerica, Waltham, and Newton. The franchise serves the greater Lowell area, though Waltham and Newton are 25-30 miles south, suggesting willingness to travel for larger jobs.
Review consensus
Speed dominates the praise. Dozens of reviewers report crews arriving within one to two hours, including evenings and weekends. Steve appears in the most reviews of any crew member, consistently praised for communication and leadership. Adam, Tony, and Alan form the core field team and get named together frequently. Gloria handles dispatch and scheduling, with multiple reviewers calling out her communication. Alan led several complex jobs and drew praise for managing the insurance side. Property managers Edward, Howard, and Mark are repeat customers who specifically cite reliability and consistency across multiple jobs.
2 found across 78 total reviews at 4.8★. Nancy Alibrandi (1 star, November 2025) manages commercial buildings and described the emergency response as disorganized: many people and equipment arrived but some crew did not know what to do, and non-working equipment was still billed. She refused additional demolition and equipment the next day, at which point the owner arrived and pushed harder. When she declined again, she says he became belligerent and threatened to call MA DEP. The owner's response says the testing was required by state law and that they offered to cover the cost, and denies contacting DEP. Lulumi kao (3 stars, November 2025) had a kitchen water damage job and found holes and dents on walls and the refrigerator in areas unrelated to the damage, plus a broken granite countertop. She also noted the SERVPRO-contracted asbestos test cost ~$1,300 and the total job was ~$11K for 400-450 square feet. The owner's response was brief and generic.
The two negatives share a common thread: both involve commercial or larger residential jobs where costs and scope escalated beyond what the customer expected. The emergency response itself drew praise even from the 1-star reviewer. This suggests the field crews perform well on arrival, but the transition from emergency stabilization to full remediation involves sales pressure that some customers find aggressive. The owner responds to every negative review, but the responses lean toward template language rather than engaging with specific complaints.
Steve (field technician/crew lead — overwhelmingly positive, named in 30+ reviews). Adam (field technician — positive, named in 20+ reviews). Tony (field technician — positive, named in 20+ reviews). Alan (project manager/estimator — positive, manages insurance and complex jobs). Gloria (dispatch/office coordinator — positive, praised for communication and scheduling). Jon/John (field technician — positive). Marc/Mark (field technician — positive). Joe (field technician — positive). Shawn (field technician — positive). Tim (field technician — positive, spotted mold during water damage inspection). Jim (owner/management — positive, referenced by insurance contacts). Vinny/Vin (owner/management — positive). Jose (field technician — positive, mold-specific work). Patrick (field technician — positive, mold-specific work).
Ask for Steve or Alan to lead your job. Walk through every room before and after demo work, photographing surfaces not related to the damage. Get a separate asbestos testing quote before accepting their contracted tester, and push back on any scope additions you did not authorize in writing.
Keep in mind
- One commercial property manager reported aggressive upselling after the initial emergency response, including pressure to authorize additional demolition and equipment. The owner's response cited asbestos testing requirements under Massachusetts law, but the reviewer described the interaction as confrontational.
- A residential customer found wall damage and dents on surfaces unrelated to the water-damaged area after demo work, plus a broken granite countertop during removal. Careful walkthroughs before and after demo are worth doing.
- As a franchise, the local crew and ownership matter more than the national brand. Dave and Steve Taylor run this location, but individual crew assignments vary by job.
- They do not do mold testing. You will need a separate testing company for pre- and post-remediation sampling, which is actually better practice since it avoids a conflict of interest.
- The asbestos testing they contract out was flagged by one reviewer as expensive (~$1,300). Massachusetts requires asbestos testing before demolition, but you can arrange your own testing company.