Provider profile
PuroClean of Natick
Provider snapshot
What this listing says
Metro West homeowners in Natick, Framingham, or Wellesley dealing with water damage or basement mold who want a veteran-owned franchise with 24/7 emergency response and a consistently named field crew.
Best for
- Homeowners in Natick, Framingham, Newton, or Wellesley who need water extraction or mold removal from a basement, attic, or bathroom after a leak or flood.
- Property owners who want a restoration company that works directly with insurance companies and can provide estimates quickly for claim filing.
- Commercial property managers in Metro West who need fast emergency response after fire or water damage to minimize business interruption.
- Homeowners with older New England basements prone to moisture who want a local franchise with a named, stable field crew rather than rotating subcontractors.
About this company
PuroClean of Natick is a franchise restoration company based on Worcester Road in Natick, Massachusetts, serving the Metro West area. Owner Nigel Belgrave runs the operation, which handles water damage, fire and smoke damage, mold removal, and biohazard cleanup for both residential and commercial properties. The business is veteran-owned and holds minority and disadvantaged business enterprise certifications.
The company offers both mold testing and mold remediation, which is worth noting because the same company assessing and fixing the problem creates an inherent conflict of interest. Their website describes using dehumidifiers, industrial fans, EPA-registered disinfectants, and a specialty hardwood floor drying system. They work directly with insurance companies and offer 24/7 emergency response.
Nigel Belgrave took over from earlier operators Erik Skala and Tyson, whose names appear in reviews from 2019 through 2021. The current core crew, Frankie, Peter, and Gage, shows up consistently in reviews from 2024 onward. The business holds IICRC certification, EPA Lead-Safe certification, and is a member of the BBB, the MetroWest Regional Chamber, and several other local business associations.
A perfect 5.0-star rating across 60 Google reviews is unusual. Every single review with text is positive, and no reviewer in the last 18 months has left anything below 4 stars. That is a genuinely strong signal, though the relatively modest review count means the sample is still small compared to larger restoration companies.
Services
Service area
PuroClean of Natick is headquartered at 841 Worcester Road in Natick, Massachusetts. They list service coverage for Natick, Framingham, Newton, Wellesley, Dover, Sudbury, Wayland, Ashland, Needham, Cochituate, North Sudbury, and surrounding Metro West communities in Middlesex County.
Review consensus
Frankie is the most frequently named crew member, appearing in over 20 reviews for water damage, mold, and fire cleanup work. Peter and Gage are close behind, often paired with Frankie on jobs. Reviewers consistently describe the crew as punctual, respectful of the home, and careful in cleanup. Nigel, the owner, gets credit for quick initial assessments and estimates. Ryan, the admin coordinator, is praised for clear scheduling and communication. Several reviewers note the team identified additional problems like hidden water leaks during their work. Both residential and commercial customers report fast emergency response, including weekend and evening calls.
0 found across 60 total reviews at 5.0★. No negative reviews exist in the last 18 months. There are zero 1-star, 2-star, or 3-star reviews across the entire 60-review history on Google.
The crew roster shifted noticeably around 2022-2023. Earlier reviews (2019-2021) reference Erik Skala and Tyson as the primary operators, while reviews from 2024 onward center on Nigel Belgrave as owner with Frankie, Peter, and Gage as the core field team. This suggests an ownership transition within the franchise. The current team has maintained the perfect rating through the transition.
Frankie (field crew member - consistently positive across 20+ reviews). Peter (field crew member - consistently positive, often paired with Frankie). Gage (field crew member - consistently positive, frequently mentioned for water damage and mold jobs). Nigel Belgrave (owner - positive, praised for quick assessments and estimates). Ryan (admin/coordinator - positive, praised for scheduling and communication). Bobby (field crew member - positive). Tyler (field crew member - positive). Jesus (field crew member - positive). Angel (field crew member - positive). Kay (field crew member - positive). John (field crew member - positive). Devin/Dee (field crew member - positive). Denise (field crew member - positive, mentioned for personal attention). Tatum (field crew member - positive). Josh/Joshua (field crew member - positive). Eric/Erik Skala (former owner/operator - positive, referenced in 2019-2021 reviews). Tyson (former operator - positive, referenced in 2019-2021 reviews).
With 60 reviews and a perfect 5.0 rating, PuroClean of Natick has an unusually clean track record. Ask for Frankie, Peter, or Gage if you want the crew members that reviewers mention most often. Get an independent mold test before agreeing to remediation work, since they offer both services.
Keep in mind
- PuroClean of Natick offers both mold testing and mold remediation. When the same company tests for mold and then sells you the remediation, there is a financial incentive to find problems. Consider getting an independent mold assessment before committing to remediation work.
- This is a PuroClean franchise, not an independent local company. Franchise operations can mean standardized training and pricing, but it also means the corporate structure, not Nigel, sets many policies and processes.
- The service area claims are broad, covering Natick, Newton, Wellesley, Framingham, Sudbury, Dover, and more across Metro West and Middlesex County. Confirm they can reach your location within the timeframe you need.
- All 60 Google reviews are 5-star, which is statistically unusual. The absence of any negative feedback means you cannot learn from other customers' bad experiences before hiring.