Water damage restoration in New York

Buffalo, NY / 4.8 rating from 2514 reviews / Water damage restoration service

Best for: Buffalo homeowners dealing with basement flooding or burst pipes who want one crew to fix the plumbing, extract the water, and handle mold treatment, especially those needing same-day or weekend response.

Service area: Based in Buffalo, New York at 392 Franklin St Ste 3. The website claims coverage across five counties: Erie, Niagara, Wyoming, Orleans, and Chautauqua. Named cities include Tonawanda, Kenmore, Derby, Lake Erie Beach, Sloan, Wanakah, Sunset Bay, Farnham, North Evans, Brant, Cheektowaga, Amherst, Lockport, Niagara Falls, Lancaster, West Seneca, Orchard Park, Hamburg, and Grand Island. The service area page lists over 100 communities. For mold and water damage emergencies, confirm response time to your specific location.

Review snapshot: Chris, Jason, and David draw consistent praise for fast same-day drain and plumbing calls with clear explanations. But scheduling no-shows and repeated cancellations dominate the 14 one-star reviews out of 2,514 total at 4.8 stars, with multiple customers waiting days for a technician who never arrived.

Farmingdale, NY / 4.8 rating from 1877 reviews / Water damage restoration service

Best for: Long Island homeowners dealing with water damage or basement flooding who want plumbing and restoration handled by a single crew instead of coordinating multiple contractors.

Service area: Headquartered at 241 Central Ave, Farmingdale, NY 11735. Serves Farmingdale, South Farmingdale, Bethpage, Levittown, Massapequa, Massapequa Park, Plainview, Hicksville, Syosset, Melville, Deer Park, Huntington, Huntington Station, North Babylon, West Babylon, West Islip, Lindenhurst, Copiague, North Amityville, and Wyandanch. Covers Nassau, Suffolk, and Queens counties — a broad service area for Long Island, though consistent with what a franchise location of this size would handle.

Review snapshot: Steve draws repeat requests and consistent praise across dozens of reviews, and Juan earns high marks for after-hours drain work. But pricing is the persistent complaint — 15 one-star reviews across 1,877 total at 4.8 stars cite charges of $700 to $1,200 for routine drain clearing.

Cheektowaga, NY / 4.8 rating from 1514 reviews / Water damage restoration service

Best for: Cheektowaga and Buffalo-area homeowners dealing with water damage that has led to mold, who want a single company to handle plumbing repair, water extraction, and mold cleanup under one contract.

Service area: Headquartered at 2959 Genesee Street in Cheektowaga, New York. Claims service coverage across the greater Buffalo metro area, listing 80+ cities from Niagara Falls and Lockport in the north to Springville and East Aurora in the south, including Amherst, Tonawanda, West Seneca, Lancaster, Hamburg, and Orchard Park. That is a very broad footprint for a single office — confirm response times for locations at the edges of this range.

Review snapshot: Matt, Chris, and John draw repeat praise for honesty and fast work, but 22 of 26 recent negatives cite pricing far above competitors or unnecessary work recommendations — 1-star reviews account for 22 of those 26 across 1,514 total reviews.

Rochester, NY / 4.8 rating from 1487 reviews / Water damage restoration service

Best for: Rochester-area homeowners dealing with water damage that may have caused mold, since Roto-Rooter can fix the plumbing source and handle remediation in a single dispatch.

Service area: Headquartered at 1200 Buffalo Rd, Rochester, NY 14624. Serves 10 counties in the Rochester metro area: Monroe, Ontario, Wayne, Livingston, Genesee, Seneca, Cayuga, Yates, Steuben, and Schuyler. The coverage area includes cities from Auburn to Corning to Batavia, which is a wide geographic spread -- expect faster response in Monroe County than at the fringes.

Review snapshot: Shawn T, Justin, Tim, and Derek draw consistent praise for fast response and clear communication. But pricing frustrations recur -- 8 of 11 recent low ratings cite unexpected costs or inflated quotes across 1,487 total reviews at 4.8 stars.

Syracuse, NY / 4.7 rating from 806 reviews / Water damage restoration service

Best for: Syracuse-area homeowners dealing with water damage or basement flooding after lake-effect storms who need 24/7 emergency response from a franchise with IICRC-trained water restoration crews.

Service area: Headquartered at 1911 S. Salina Street in Syracuse, New York. The franchise covers Onondaga, Jefferson, and Oswego counties, listing service to communities from Baldwinsville and Liverpool near Syracuse to Watertown and Sackets Harbor roughly 70 miles north. Core response strength is in the Syracuse metro area, including Cicero, Manlius, Fayetteville, Camillus, Clay, and Skaneateles.

Review snapshot: Josef Rasmussen, Chris, and Isaiah Jackson draw repeat praise for knowledge and persistence, but 35 complaints across 806 reviews at 4.7 stars center on high pricing and charges exceeding $1,000 for unresolved problems.

Rochester, NY / 4.9 rating from 464 reviews / Water damage restoration service

Best for: Greater Rochester homeowners and commercial property managers who need mold remediation tied to water or fire damage, with 24/7 emergency response and insurance claim coordination.

Service area: Paul Davis Restoration of Greater Rochester is based at 1075 Buffalo Rd, Rochester, NY 14624. They list service areas across Monroe County including Brighton, Greece, Henrietta, North Chili, Penfield, Pittsford, Rochester, Victor, and Webster. Reviewer locations extend further to Canandaigua, Fairport, Batavia, Medina, Spencerport, Albion, and Geneseo, suggesting a service radius well beyond Monroe County into Ontario, Genesee, Orleans, and Livingston counties.

Review snapshot: Rachel Maxon, Daryl, and Chris draw repeated praise for communication and project management, but 4 one-star reviews across 464 total flag reconstruction delays and poor contractor oversight on large fire rebuilds.

Bellport, NY / 5 rating from 324 reviews / Water damage restoration service

Best for: Long Island homeowners in Suffolk County who need same-day mold remediation or water damage response from a family-owned crew that handles insurance claims through Xactimate.

Service area: K.O.S. Restoration is headquartered in Bellport, Suffolk County, New York. They serve all of Suffolk County (including the Hamptons, North Fork, and Montauk), Nassau County, and Queens. Their 45-minute emergency response applies to Suffolk County; response times to Nassau and Queens will be longer given the Bellport base.

Review snapshot: Tom draws consistent praise across mold, water, and cleaning jobs, with Brianna, Rob, Erick, and Joe also named repeatedly. But zero 1-star reviews exist among 324 total at 5.0 stars, leaving no negative patterns to assess.

Collins, NY / 5 rating from 265 reviews / Water damage restoration service

Best for: Buffalo and Western New York homeowners dealing with water damage or mold after frozen pipes, flooding, or sewage backups — a firefighter-founded restoration company with 24/7 live phone pickup.

Service area: Headquartered in Collins, New York, about 30 miles south of Buffalo. The website lists over 50 service communities across Erie, Cattaraugus, and Chautauqua counties, including Buffalo, Amherst, Hamburg, Orchard Park, West Seneca, Williamsville, East Aurora, Springville, Dunkirk, Fredonia, Jamestown, Lakewood, Ellicottville, and Salamanca. The claimed area stretches roughly 80 miles from Jamestown in the southwest to Amherst in the northeast.

Review snapshot: Jesse, Mike, Dylan, and Kevin draw consistent praise for fast response times and clear communication across 265 reviews. But with zero negative reviews in the last 18 months, there are no recent complaints to weigh — 0 found across 265 total reviews at 5.0 stars.

Tonawanda, NY / 4.9 rating from 231 reviews / Water damage restoration service

Best for: Buffalo and Niagara-area homeowners who want eco-friendly mold remediation with minimal tear-out, backed by Green Genie's exclusive Cal-Brite treatment that extracts mold from wood without demolition.

Service area: Green Genie is headquartered in Tonawanda, New York, and serves the greater Buffalo and Niagara Falls region across Erie and Niagara counties. Specific cities listed include Buffalo, Niagara Falls, Cheektowaga, Amherst, Tonawanda, North Tonawanda, Clarence, Lancaster, West Seneca, Orchard Park, Hamburg, Grand Island, Lackawanna, Depew, East Aurora, Elma, Wheatfield, Pendleton, Newstead, Akron, and Alden.

Review snapshot: Ray, Austin, and Mike draw consistent praise for honest assessments and turning down unnecessary work. But one odor-treatment customer felt the service fell short for the price paid — 2 negatives across 231 reviews at 4.9 stars.

Poughkeepsie, NY / 4.8 rating from 229 reviews / Water damage restoration service

Best for: Hudson Valley homeowners dealing with mold after water damage who want an owner-operated restoration company with 20+ years in Poughkeepsie and financing through Wisetack.

Service area: Headquartered in Poughkeepsie, New York. Serves the Hudson Valley across four counties: Dutchess County (Poughkeepsie, Beacon, Fishkill, Wappingers Falls, Hyde Park, Rhinebeck, and others), Orange County (Newburgh, Middletown, Goshen, Walden), Putnam County (Brewster, Mahopac), and Ulster County (New Paltz, Highland, Kingston, Wallkill). The listed service area is broad — over 80 towns across four counties — so response times may vary for locations far from Poughkeepsie.

Review snapshot: Gary, Mike, and Howard draw consistent praise for clear communication and clean jobsites across dozens of reviews. But one recent 2-star complaint describes cut corners and difficulty reaching ownership — 1 negative out of 229 reviews at 4.8 stars.

Mechanicville, NY / 4.9 rating from 219 reviews / Water damage restoration service

Best for: Hudson Valley and Capital Region homeowners who need mold remediation bundled with reconstruction from a locally owned company with 10 offices and 60-minute emergency dispatch.

Service area: KPM Restoration is headquartered in Mechanicville, New York, with 10 offices: Albany, Queensbury, Colonie, Schenectady, Poughkeepsie, Newburgh, Kingston, Elmsford, and Poultney, Vermont. They serve the Capital Region, Hudson Valley, Westchester County, and southern Vermont. Named service cities include Saratoga Springs, Troy, Clifton Park, Glens Falls, Latham, Ballston Spa, Lake George, White Plains, Yonkers, New Rochelle, Beacon, and Middletown.

Review snapshot: Dave Martone, Jamie Kennedy, and Josh draw repeated praise for fast response and clear communication, But 1 reviewer reported flooring replaced without consent and poor rebuild workmanship — 3 one-star reviews across 219 total at 4.9★.

Holbrook, NY / 4.9 rating from 210 reviews / Water damage restoration service

Best for: Long Island homeowners dealing with mold after a water event who want one restoration company to handle extraction, remediation, and reconstruction across Nassau and Suffolk counties.

Service area: Elite Restoration and Construction is headquartered in Holbrook, New York, on Long Island. They list specific service cities across Nassau County (Great Neck, Port Washington, Freeport, Garden City, Hempstead, Hicksville, Massapequa, Levittown, Syosset, Merrick) and Suffolk County (East Hampton, Riverhead, Bay Shore, Deer Park, Lindenhurst, Patchogue, Stony Brook, Huntington, Smithtown, Port Jefferson, Babylon, Montauk). They also claim coverage for NYC boroughs and New England, which is a broad footprint — confirm response times for areas outside Long Island.

Review snapshot: Dawid, Jessica, and Lawrence draw consistent praise across 210 reviews at 4.9 stars for fast response and clear communication, with zero complaints in the last 18 months.

Florida, NY / 4.9 rating from 187 reviews / Water damage restoration service

Best for: Orange and Sussex County homeowners dealing with water damage that has led to mold, who want a single franchise operation to handle extraction, remediation, and rebuild under one insurance claim.

Service area: Headquartered in Florida, NY (Orange County). Serves Orange County, NY and Sussex County, NJ. Specific service area cities listed on their website include Blooming Grove, Goshen, Middletown, Monroe, Montgomery, New Windsor, Newburgh, Warwick, Howells, and Rock Tavern in New York, plus Sparta and Vernon in New Jersey.

Review snapshot: Chris Offerman draws consistent praise across dozens of reviews for same-day response, clear communication, and hands-on project management. But with zero 1-star reviews in the last 18 months across 187 total reviews at 4.9 stars, there are no recent complaint patterns to flag.

New Hampton, NY / 4.7 rating from 186 reviews / Water damage restoration service

Best for: Hudson Valley and tri-state property owners dealing with water or mold damage who want one company to handle mitigation through reconstruction, with 11 offices across NY, NJ, PA, and CT for fast dispatch.

Service area: Headquartered in New Hampton, NY (Orange County). Operates 11 offices across four states: New York (New Hampton, Kingston, Stormville, New York City), New Jersey (Fairfield, East Hanover, Toms River), Pennsylvania (Allentown, Harrisburg, Peckville), and Connecticut (Marlborough). They claim to serve over 1,600 communities across the region, which is plausible given the office count but means response times will vary significantly depending on proximity to an office.

Review snapshot: Angelo, Tyler, Clinton, and Chris draw consistent praise for fast, clean mitigation work. But reconstruction quality is a recurring issue — 4 of 5 recent one-star reviews (across 186 total at 4.7 stars) cite sloppy repairs, incomplete finishes, and poor follow-through from the rebuild side.

Lynbrook, NY / 4.9 rating from 185 reviews / Water damage restoration service

Best for: NYC and Long Island property managers dealing with mold, lead paint, or HPD violations who need one company to handle testing, remediation, and compliance paperwork.

Service area: Headquartered in Lynbrook, NY with a second office in Toms River, NJ. Covers all five NYC boroughs (Manhattan, Brooklyn, Queens, the Bronx, Staten Island), Long Island (including Farmingdale, Nassau County, Suffolk County), and eight New Jersey counties (Bergen, Hudson, Essex, Morris, Union, Middlesex, Monmouth, Ocean). The NJ coverage spanning eight counties from a single Toms River office is broad — confirm crew availability for your specific location.

Review snapshot: Jason and Jay draw consistent praise for patient walkthroughs and clear explanations, and Henry for clean, thorough remediation work. But 1 of 3 recent complaints describes a lead abatement job left visibly unfinished, across 185 reviews at 4.9★.

Patchogue, NY / 5 rating from 168 reviews / Water damage restoration service

Best for: Long Island homeowners facing water, sewage, or mold damage who want same-day emergency response and a company that handles the insurance paperwork directly.

Service area: Based in Patchogue on Long Island's South Shore. Reviews confirm jobs across Long Island including Lindenhurst, the North Fork, and surrounding Suffolk County communities. The website targets Long Island broadly but does not specify exact coverage boundaries.

Review snapshot: Brandon, Michelle Rodriguez, and Joe Russo draw consistent praise across 168 reviews for fast response and clear communication. But the sole 1-star review (1 of 168) has no text and the owner says they have no record of the reviewer.

East Rochester, NY / 4.9 rating from 156 reviews / Water damage restoration service

Best for: SE Monroe County homeowners dealing with water damage that led to mold growth, backed by a franchise operating in Rochester since 1979 with a 4.9-star rating across 156 reviews.

Service area: Headquartered at 60 N Lincoln Rd in East Rochester, NY. They name East Rochester, Penfield, and Fairport as their primary service cities, covering southeastern Monroe County. The franchise has served the greater Rochester area since 1979.

Review snapshot: Michael, Zeke, and Dillon draw consistent praise for fast response and clear communication. But one reviewer reported aggressive collection calls while dealing with a spouse's death — 1 one-star review across 156 total.

Lindenhurst, NY / 4.9 rating from 153 reviews / Water damage restoration service

Best for: Long Island homeowners in Nassau or Suffolk County who need mold remediation bundled with water damage repair and want one crew to handle everything from demo through rebuild.

Service area: Headquartered in Lindenhurst, NY. Serves Nassau and Suffolk Counties on Long Island. Specific towns referenced by the company and reviewers include Massapequa, Levittown, Hicksville, Bellmore, Merrick, Farmingdale, Bay Shore, Huntington, West Babylon, Deer Park, Amityville, Babylon, Dix Hills, Seaford, North Bellmore, Franklin Square, and Sound Beach.

Review snapshot: Elias, Frank, and Vinny draw repeated praise for fast response and clear communication across 153 reviews at 4.9 stars, with zero negative reviews in the last 18 months.

Kenmore, NY / 4.9 rating from 151 reviews / Water damage restoration service

Best for: Buffalo and Erie County homeowners dealing with basement mold or water damage who want a family-run company with 24 years of hurricane and storm cleanup experience.

Service area: Headquartered in Buffalo, NY 14216 with a second office in Erie, PA 16508. Serves Western New York including Kenmore, Cheektowaga, Amherst, Williamsville, Orchard Park, West Seneca, Clarence, Tonawanda, Hamburg, Lackawanna, Niagara Falls, Jamestown, and Ellicottville. Also covers Northern Pennsylvania including Erie and Warren.

Review snapshot: Britt and Nolan draw consistent praise for honesty and not upselling unnecessary work, with zero 1-star reviews found across 151 total reviews at 4.9 stars.

Bellerose, NY / 4.7 rating from 137 reviews / Water damage restoration service

Best for: Metro New York and North Jersey homeowners dealing with water-triggered mold in apartments and co-ops, where insurance coordination and full reconstruction under one roof matter most.

Service area: Paul Davis Restoration of Metro NY/NJ operates from two offices: 241-25 Braddock Ave in Queens (Bellerose), NY 11426 and 135 Grand Street in Carlstadt, NJ 07072. They claim to serve all of Metro New York and New Jersey. Reviewers confirm jobs in Queens, Brooklyn, Manhattan, and northern New Jersey. The breadth of the service area claim across two states is broad for two offices.

Review snapshot: Roman, Carl Nurse, Kevin Fleming, and Eddie draw repeated praise for communication and on-time project delivery across 137 reviews at 4.7 stars. But 1 recent complaint (1 of 137) describes the company walking away mid-job when insurance stalled.

Rochester, NY / 4.8 rating from 135 reviews / Water damage restoration service

Best for: Rochester homeowners dealing with basement flooding or sump pump failures who need same-day emergency water extraction and mold remediation from a 20-year-old local operation.

Service area: Jet Dry is based at 1163 Spencerport Road in Rochester, NY. Reviews come from Rochester and surrounding communities including Victor, Ontario, North Chili, Webster, and Dansville, suggesting coverage across Monroe County and parts of adjacent counties.

Review snapshot: Walt Latiuk draws repeated praise for same-day emergency response, and field techs Jacob and Emilio earn consistent marks for courtesy and before-and-after documentation. But 1 reviewer out of 135 at 4.8 stars reported a mold job where the crew did not follow the inspection report.

Port Chester, NY / 4.9 rating from 130 reviews / Water damage restoration service

Best for: Westchester County homeowners who want eco-friendly mold remediation from a family-run restoration company that has operated in the area since 1960 and accommodates families with special needs.

Service area: Headquartered in Port Chester, NY. Serves Westchester County, Rockland County, the Hudson Valley, NY Metro areas, and Fairfield County, CT. Reviewer locations include Scarsdale, Harrison, White Plains, Chappaqua, Rye, Rye Brook, Hastings-on-Hudson, Yorktown Heights, Dobbs Ferry, Baldwin Place, Philipstown, Greenwich CT, Livingston NJ, and Norwood NJ — suggesting actual reach extends into neighboring parts of New Jersey and Connecticut.

Review snapshot: Lisa, Don, Anthony, and Lou draw consistent praise across 130 reviews for fast response and careful work. But the single recent negative — a 3-star with no text — got no owner response, leaving 1 complaint unaddressed out of 130 reviews at 4.9 stars.

Marlboro, NY / 5 rating from 128 reviews / Water damage restoration service

Best for: Hudson Valley homeowners facing large-scale mold jobs who want a family-owned crew that uses non-toxic, USDA-listed products and hydroxyl generators instead of chemical treatments.

Service area: AirCare Environmental is headquartered in Marlboro, New York (Ulster County) and serves the Hudson Valley region. Their website references the "tri-state area" broadly but does not list specific service boundaries. Reviews confirm jobs in the general Hudson Valley area. Confirm coverage and any travel fees for locations outside the immediate Marlboro vicinity.

Review snapshot: Mary and Victor draw universal praise across 128 reviews for hands-on communication and meticulous remediation work. But zero negative reviews in the last 18 months means there is no recent complaint data to weigh against.

Bohemia, NY / 4.9 rating from 115 reviews / Water damage restoration service

Best for: Long Island and Brooklyn homeowners dealing with basement water intrusion who want one company to handle waterproofing, mold removal, and structural repairs under a single 40-year warranty.

Service area: Headquartered in Bohemia, NY (Long Island), with offices in Center Moriches, Farmingdale, and Brooklyn. Serves Suffolk County, Nassau County, Brooklyn, Queens, and the Bronx. Their website lists zip codes and neighborhoods across all five areas, with particularly dense coverage in Queens and Long Island.

Review snapshot: Anderson, Jake, and Dice draw consistent praise for project management and communication across dozens of reviews. But 4 of 115 reviews are 1-star, and 3 of those describe the company failing to follow through on estimates or appointments before work even began.