Provider profile
Paul Davis
Provider snapshot
What this listing says
Greater Rochester homeowners and commercial property managers who need mold remediation tied to water or fire damage, with 24/7 emergency response and insurance claim coordination.
Best for
- Rochester-area homeowners who need mold remediation as part of a larger water or fire damage restoration project.
- Commercial property managers and facility operators who need a single vendor for emergency leak response, mold remediation, and reconstruction.
- Homeowners who want their restoration company to handle the insurance claims process directly.
- Buyers dealing with a mold problem triggered by a pipe burst, sewer backup, or flood who need same-day emergency response.
About this company
Paul Davis Restoration of Greater Rochester is a franchise location of the national Paul Davis network, headquartered at 1075 Buffalo Rd in Rochester, NY. Mold remediation is one piece of a much broader operation: they handle water damage, fire and smoke restoration, storm damage, biohazard cleanup, content restoration, and full reconstruction. Owner David Savage runs this location, which serves both residential and commercial clients including hospitals and universities.
What stands out here is the scope. This is not a mold-only shop. They operate a 24/7 emergency response line with a claimed 30-minute response window. Their website states IICRC and ACAC credentials for their mold remediation staff. They also handle the insurance claims process directly, which multiple reviewers confirm. For commercial clients, they run a "First Priority Program" and serve property managers, industrial facilities, and healthcare buildings.
Paul Davis was founded in 1966 and operates over 300 franchise locations across the US and Canada. The Rochester franchise has built a strong local client base including Rochester Institute of Technology and several hospitals. They also offer remodeling services, home additions, and reconstruction, meaning they can take a project from emergency mitigation through full rebuild.
With 464 Google reviews and a 4.9-star rating, this is an unusually strong track record for a restoration company. Most restoration companies with this volume of reviews sit between 4.3 and 4.7. The high rating reflects consistent praise for responsiveness and crew courtesy across hundreds of jobs.
Services
Service area
Paul Davis Restoration of Greater Rochester is based at 1075 Buffalo Rd, Rochester, NY 14624. They list service areas across Monroe County including Brighton, Greece, Henrietta, North Chili, Penfield, Pittsford, Rochester, Victor, and Webster. Reviewer locations extend further to Canandaigua, Fairport, Batavia, Medina, Spencerport, Albion, and Geneseo, suggesting a service radius well beyond Monroe County into Ontario, Genesee, Orleans, and Livingston counties.
Review consensus
Reviewers consistently name specific staff. Rachel Maxon gets praised across multiple reviews as a project manager who communicates well, stays responsive after hours, and keeps timelines on track. Daryl (also spelled Darryl/Darrell Elmore) draws praise for honest assessments, clear explanations, and not being pushy. Chris (including Chris Vasquez) gets mentioned for mold remediation work and honest evaluations. Dominic and Daquan are praised for mold remediation and mitigation work. Mike (including Mike Schultz/Mike S) is cited for responsive mold inspections and insurance coordination. Bakari Jenkins and Eric Taylor get repeat mentions for friendly, fast cleanup work. Brian and Tyler are praised together across multiple reviews for fire and flood cleanup. The dominant themes are speed of response, courtesy of field crews, and willingness to explain the process.
4 found across 464 total reviews at 4.9★. Two of the four 1-star reviews involve fire restoration rebuilds that went badly. Kelly Jubenville describes a fire in October 2024 where Paul Davis boarded up the house, received $80,000 from insurance, but the family later learned the house needed total demolition — something they say Paul Davis knew from having a teardown permit in November 2024 but never disclosed. Lois Sartor describes a fire rebuild with missed deadlines, poor contractor quality, rework, and no organized project management, saying her family had to manage the rebuild themselves. Vicki Etzel describes a water damage job with poor communication, refused work, incorrect insurance filing, and a plugged basement drain (the owner responded that the drain issue was preexisting and they paid for the plumber anyway). Patty Schrock left a 1-star review with no text.
The split between mitigation and reconstruction tells the story. Paul Davis gets near-universal praise for emergency response and mitigation work (water extraction, drying, mold removal, content cleaning). The complaints cluster around long-term reconstruction projects — fire rebuilds that involve contractor coordination, permitting, and months of oversight. This is a common pattern in franchise restoration companies: the in-house mitigation crews are strong, but reconstruction relies on subcontractors whose quality and timeline management can vary. Owner David Savage responds to most negative reviews, but every response follows an identical template directing the reviewer to call the office, which suggests centralized reputation management rather than personalized engagement.
Rachel Maxon (project manager — positive, multiple reviews). Daryl/Darryl/Darrell Elmore (estimator/mitigation lead — positive, multiple reviews). Chris/Chris Vasquez (mold remediation/estimator — positive, multiple reviews). Dominic/Dominick (remediation technician — positive). Daquan/DeQuan (remediation/mitigation technician — positive). Mike/Mike Schultz/Mike S (estimator/owner's rep — positive, multiple reviews). Bakari Jenkins (technician — positive, multiple reviews). Eric Taylor (technician — positive, multiple reviews). Brian (technician — positive, multiple reviews). Tyler (technician — positive, multiple reviews). Paul Benedek (project manager — positive, multiple reviews). Dan/Dan Johnson (project manager — positive, multiple reviews). Nick (mitigation lead — positive). Natasha/Natashia (project coordinator — positive). Jenna/Jemma Harrington (project coordinator — positive). Hayden (estimator — positive). Tetiana (content restoration — positive). David Savage (owner — neutral, appears only in owner responses).
For emergency water or mold mitigation in the Rochester area, Paul Davis delivers fast response times and consistently courteous crews. Ask for Daryl for mold assessments or Rachel Maxon if your project involves reconstruction. If your job is a large fire rebuild requiring months of contractor coordination, get the project timeline and accountability structure in writing before signing — that is where the complaints concentrate.
Keep in mind
- Mold remediation is a secondary service here. Paul Davis is a full-service restoration company. If you need standalone mold work unrelated to water or fire damage, confirm they will take the job at a scale that works for you.
- Large reconstruction projects (especially fire rebuilds) have drawn complaints about missed deadlines, poor contractor quality, and lack of project management. The two detailed 1-star reviews both involve fire restoration projects that dragged on for months.
- One reviewer noted that Paul Davis told them they do not do mold removal, suggesting the service may depend on the scope or the specific estimator who visits. Confirm mold remediation availability when you call.
- Owner responses to negative reviews follow a template format, directing complainants to call the office rather than addressing specifics. This is reputation management, not engagement with the complaint.