Provider profile
KPM Restoration
Provider snapshot
What this listing says
Hudson Valley and Capital Region homeowners who need mold remediation bundled with reconstruction from a locally owned company with 10 offices and 60-minute emergency dispatch.
Best for
- Homeowners in the Capital Region or Hudson Valley who need mold remediation with in-house reconstruction so one company handles removal through rebuild.
- Property managers overseeing multi-unit buildings where containment and minimal tenant disruption matter — reviewers confirm KPM has remediated mold across multiple units without displacing tenants.
- Anyone with an active insurance claim for water or mold damage, since KPM bills carriers directly, uses Xactimate, and has staff with insurance adjuster experience.
- Commercial property owners needing after-hours emergency response — multiple reviews confirm sub-60-minute arrival times on nights and weekends.
- Homeowners who want a company that follows NYS mold law and will direct them to an independent assessor rather than doing both assessment and remediation.
About this company
KPM Restoration is a multi-service restoration company headquartered in Mechanicville, New York, with 10 offices stretching from the Capital Region through the Hudson Valley to Westchester County and into southern Vermont. They hold a New York State Mold Remediation Contractor license and IICRC AMRT certification. Mold is one service line within a broader operation that covers water damage, fire damage, storm damage, sewage backup, and trauma cleanup.
The standout feature is scope. KPM handles reconstruction in-house — drywall, insulation, flooring, paint — so a mold job that requires material removal does not need a separate contractor for the rebuild. They also bill insurance carriers directly using Xactimate and have staff with former insurance adjuster backgrounds, which means they handle documentation and adjuster coordination themselves. Their website explicitly states that mold assessment and remediation must be done by separate companies under NYS law, and they direct homeowners to hire an independent assessor first.
James Kennedy founded the company in 2017. He received national recognition through the Brawny Giants Initiative in 2021 for providing free disinfection services to first responders during COVID-19. The leadership team includes Dan Murphy as Director of Operations and Jeremy Kristel as Project Manager, who brings a background in insurance adjustment. KPM holds chamber of commerce memberships in Saratoga, Dutchess, and Ulster counties.
A 4.9 rating across 219 Google reviews is unusually strong. Most restoration companies in the region sit between 4.3 and 4.7. The volume of reviews naming specific crew members — Dave Martone, Travis, Gabe, Josh, Evan, Marty — suggests the positive reputation is distributed across the team rather than resting on one or two people.
Services
Service area
KPM Restoration is headquartered in Mechanicville, New York, with 10 offices: Albany, Queensbury, Colonie, Schenectady, Poughkeepsie, Newburgh, Kingston, Elmsford, and Poultney, Vermont. They serve the Capital Region, Hudson Valley, Westchester County, and southern Vermont. Named service cities include Saratoga Springs, Troy, Clifton Park, Glens Falls, Latham, Ballston Spa, Lake George, White Plains, Yonkers, New Rochelle, Beacon, and Middletown.
Review consensus
Speed of response is the dominant theme. Multiple reviewers confirm crews arriving within an hour, including nights, weekends, and holidays. Dave Martone draws repeated praise for communication and hands-on project management — he is named in four separate reviews spanning water damage and mold work. Jamie Kennedy is named in six reviews, both for direct customer interaction and community generosity. Josh, Travis, Gabe, and Evan are each named in multiple reviews for cleanup execution. Jeremy Kristel is praised for guiding customers through the insurance process. Reviewers consistently highlight that crews explain each step, keep the work area clean, and follow up daily during drying. Several property managers and business owners confirm KPM handled insurance documentation and adjuster coordination without issues.
3 found across 219 total reviews at 4.9★. The most detailed complaint came in May 2026 from a customer whose original glue-down flooring was replaced with a floating floor without consent. The installation left gaps at room seams, squeaking underfoot, and no flooring under kitchen appliances. Base shoe trim was pieced together from salvaged demo material and new quarter round caulked together. Additional wall damage from the work went unrepaired. KPM did not respond to this review. In October 2025, Randy Levinson reported price gouging and a disappearing act, later adding that he filed a police report and had photo and video evidence of a KPM truck at his property. The owner's response stated they had no record of him. The third 1-star review from Saloom Bro said only "once work is done poor service" — the owner responded that the reviewer's profile showed a Nigeria location and they had no record of the person, which casts doubt on the review's legitimacy.
The negative reviews do not form a pattern — each describes a different issue (reconstruction quality, pricing dispute, vague complaint from a possibly unrelated reviewer). The positives, by contrast, show a clear pattern: reviewers name specific crew members at a rate far higher than typical for restoration companies. Over 20 individual employees are named across the review set, and the praise themes (fast arrival, clear communication, clean work areas) repeat consistently across water, mold, fire, and sewage jobs. Owner response engagement is minimal on negatives — only 1 of 3 received a reply, and that reply questioned whether the reviewer was a real customer rather than addressing a service concern.
Dave Martone (project manager — praised repeatedly for communication and responsiveness). Jamie Kennedy (owner/president — praised for customer interaction and community generosity). Josh (technician/project lead — praised for helpfulness and water damage response). Jeremy Kristel (project manager — praised for insurance guidance and compassion). Travis (technician — praised for punctuality and attention to detail). Gabe (technician — praised for assessment and cleanup). Evan (technician — praised for hard work on emergency and after-hours jobs). Marty (team lead — praised for knowledge and culture). Dan (project manager — praised for transparency and communication). Mike (technician — praised for emergency disaster response). Dave (project manager — praised for transparency during mitigation and rebuild). Tom Robertson (staff — praised for immediate response). Rick (technician — praised for late-night sewage cleanup). Cam (technician — praised for helpfulness). Nick (technician — praised for cleanup). Ty (technician — praised for water damage response). Tommy (technician — praised for mold remediation work). Don (technician — praised for mold remediation work). Zach (technician — praised for helpfulness). Anthony (technician — praised for after-hours sewage cleanup). Andy (technician — praised for conduct and care). Ricky (technician — praised for cleanup). Lars (referenced by negative reviewer as a contact — context unclear).
KPM's review profile is strong — 4.9 across 219 reviews with crew members named by name in dozens of them. The reconstruction quality complaint is worth taking seriously because it is specific and detailed, and KPM did not respond. Ask to see examples of their flooring and trim work before signing off on a rebuild scope. For mold-specific work, confirm in writing that all testing will go through your independent assessor and request a detailed line-item estimate before work begins.
Keep in mind
- KPM does both mold testing and mold remediation. New York State law requires separate companies for assessment and remediation, and KPM's website acknowledges this. But ask upfront whether they will perform any testing on your project, or whether all testing goes through your independent assessor.
- Reconstruction quality drew the most detailed negative review. One customer reported flooring type changed without consent, poor installation, and trim pieced together from salvaged materials. This was not addressed by an owner response.
- The 10-office footprint covers a wide area from Elmsford to Poultney, Vermont. Confirm which office and crew will handle your specific location, and whether response time commitments apply to your area.
- One reviewer alleged price gouging and filed a police report. The owner responded that the person was not in their records. The dispute is unresolved publicly.
- Owner response rate on negative reviews is low — only 1 of 3 recent negatives received a reply, and that reply disputed whether the reviewer was a real customer.