Provider profile
Jet Dry
Provider snapshot
What this listing says
Rochester homeowners dealing with basement flooding or sump pump failures who need same-day emergency water extraction and mold remediation from a 20-year-old local operation.
Best for
- Rochester-area homeowners who need emergency water extraction after a basement flood, sump pump failure, or burst pipe.
- Homeowners who want one company to handle both the water damage cleanup and resulting mold remediation rather than coordinating multiple contractors.
- Buyers who value a hands-on owner — Walt Latiuk frequently shows up for initial assessments and is personally reachable by phone.
- Property owners in the greater Rochester area who need air duct cleaning with before-and-after photo documentation.
About this company
Jet Dry Cleaning & Restoration is a Rochester, NY restoration company that has operated for over 20 years from its Spencerport Road location. Their primary identity is emergency water damage response, though they also handle mold remediation, fire and smoke damage, air duct cleaning, carpet cleaning, tile and grout work, and crime scene cleanup. They serve both residential and commercial properties and advertise 24/7 availability.
On the mold side, their website describes a six-step process: inspection with moisture meters and infrared cameras, containment with negative air pressure, removal using HEPA vacuums and antimicrobial agents, air filtration with HEPA air scrubbers, moisture control including dehumidifier installation, and post-remediation testing. They also handle the water damage that often causes mold in the first place, which means they can address the moisture source and the mold growth in a single engagement.
The company appears to be family-owned and locally operated. Reviewers frequently reference the owner, Walt Latiuk, responding personally to emergency calls, sometimes arriving the same evening. One reviewer called it a "family business." They hold a BBB A+ rating.
4.8 stars across 135 Google reviews is a strong rating, especially given the volume. Most of the recent reviews describe emergency water situations where the company responded within hours, sometimes on holidays or weekends.
Services
Service area
Jet Dry is based at 1163 Spencerport Road in Rochester, NY. Reviews come from Rochester and surrounding communities including Victor, Ontario, North Chili, Webster, and Dansville, suggesting coverage across Monroe County and parts of adjacent counties.
Review consensus
Walt Latiuk gets the most individual mentions. Reviewers consistently describe him answering emergency calls personally, sometimes arriving the same evening with equipment. Jacob and Emilio are the most frequently named field technicians, praised for being courteous, communicative, and showing before-and-after photos of duct work. Rick Drexler appears in several reviews as a point of contact for estimates and scheduling, with praise for responsiveness and clear explanations. Edgar, Garfield, and Matt also receive positive mentions. Fast emergency response is the dominant theme — multiple reviewers describe same-day or next-morning service after floods, sump pump failures, and burst pipes, including over holiday weekends.
1 found across 135 total reviews at 4.8★. One reviewer described a mold remediation job where the crew allegedly did not read the mold inspector's report, wiped down only one wall, and then tried to get the homeowner to sign paperwork releasing liability. The owner responded that they were waiting on the homeowner's ex-wife to authorize additional work, including wall removal, and could not proceed without signed paperwork. The disagreement appears to involve a domestic situation complicating authorization. This is a single complaint and does not establish a pattern, but it raises a specific concern about how Jet Dry coordinates with third-party inspection reports on mold jobs.
Jet Dry's strength is clearly emergency water response — the vast majority of detailed positive reviews describe flooding emergencies. Mold and duct cleaning reviews are positive but less detailed. The company's reputation is built on Walt's personal availability and fast crew deployment, which works well for urgent situations. The single negative review happens to be on a mold job, which is worth noting given that mold work is less represented in the review base than water damage.
Walt Latiuk (owner — praised for personal responsiveness, same-day emergency visits, patient communication). Jacob (field technician — frequently praised alongside Emilio for duct cleaning and water damage, courteous and communicative). Emilio (field technician — frequently paired with Jacob, praised for efficiency and politeness). Rick Drexler (estimator/scheduler — praised for clear explanations and quick responses). Edgar (field technician — praised for efficiency and clean work). Garfield (field technician — praised alongside Jacob and Emilio). Matt (estimator — praised for efficient and polite estimates). Aaron (technician — mentioned once alongside Walt, Jake, and Emilio for carpet and upholstery work). Jake (technician — mentioned in water damage context for quick response).
Jet Dry is strongest when you need fast water damage response in the Rochester area — Walt's personal availability and the crew's quick deployment are well-documented across dozens of reviews. For mold remediation specifically, the evidence is thinner. Ask Walt directly how his crew coordinates with third-party mold inspection reports, and get written confirmation of the scope before work starts.
Keep in mind
- Jet Dry does remediation but does not do mold testing or inspection. You will need a separate company for an independent mold assessment before and after remediation work.
- The one recent negative review describes a mold job where the crew reportedly did not follow the third-party inspector's report and only cleaned one wall. The owner's response indicates a dispute about work authorization paperwork. Ask for written confirmation that the crew will follow your inspector's full report before work begins.
- Most of Jet Dry's review volume comes from water damage and duct cleaning work. Mold-specific reviews are limited, so you have less data to evaluate their remediation work specifically.
- Their website content for mold remediation is heavily templated and uses generic marketing language. The actual process they follow on your job may differ from what the website describes — ask specific questions about equipment and methods during the estimate.