Provider profile
Paul Davis Restoration of Metro NY / NJ
Provider snapshot
What this listing says
Metro New York and North Jersey homeowners dealing with water-triggered mold in apartments and co-ops, where insurance coordination and full reconstruction under one roof matter most.
Best for
- Queens, Brooklyn, Manhattan, and North Jersey homeowners who need water damage cleanup and mold remediation handled together, with insurance paperwork managed by the same company.
- Co-op and condo owners who need a restoration company experienced with building management and HOA approval processes, which multiple reviewers confirm Paul Davis navigates well.
- Homeowners who want a single company to go from emergency water extraction through full reconstruction, including flooring, drywall, and painting.
- Commercial property managers in Metro New York needing 24/7 emergency response for water, fire, or mold situations across multiple properties.
About this company
Paul Davis Restoration of Metro NY/NJ is a franchise location of the national Paul Davis network, headquartered in Bellerose, Queens, with a second office in Carlstadt, New Jersey. Mold is one of several damage types they handle. Their core business is water damage restoration, and mold work typically follows a water event. They serve both residential and commercial properties across the Metro New York and North Jersey region.
What stands out is their end-to-end model. They handle the initial mitigation (water extraction, drying), the mold remediation, and the full reconstruction (drywall, flooring, painting) as a single company. Their website lists black mold analysis, air filtration, antimicrobial treatments, and dehumidification among their mold services. They also coordinate directly with insurance carriers, producing documentation and managing the claims process. Multiple reviewers confirm that this insurance handling is a real differentiator, not just a website claim.
Paul Davis was founded in 1966 as a national franchise network of 300+ independently owned locations. This Metro NY/NJ franchise runs two phone lines: 718-559-6060 for New York and 201-584-0000 for New Jersey. The franchise operates with a roster of named project managers who each handle their own book of jobs.
Google reviewers give them 4.7 stars across 137 reviews. That rating with that volume is solid. The overwhelming pattern in reviews is water damage restoration and reconstruction work, not standalone mold jobs. Mold comes up primarily in the context of post-water-damage discovery.
Services
Service area
Paul Davis Restoration of Metro NY/NJ operates from two offices: 241-25 Braddock Ave in Queens (Bellerose), NY 11426 and 135 Grand Street in Carlstadt, NJ 07072. They claim to serve all of Metro New York and New Jersey. Reviewers confirm jobs in Queens, Brooklyn, Manhattan, and northern New Jersey. The breadth of the service area claim across two states is broad for two offices.
Review consensus
Project managers Roman, Carl Nurse, Kevin Fleming, Rob Minicozzi, and Eddie Roca each receive multiple callouts by name. The consistent praise themes are clear communication, staying on schedule, and managing the insurance process so the homeowner does not have to chase the carrier. Several reviewers describe crews arriving within hours of a call. Multiple co-op and condo owners mention that Paul Davis handled building management approvals and board requirements smoothly. Carl Nurse gets repeated mentions for answering questions promptly and seeing projects through to completion. Roman draws praise for same-evening emergency dispatches and follow-up calls. Kevin Fleming is noted for guiding homeowners through the insurance process. Eddie Roca receives callouts for finishing on time and maintaining daily communication.
1 found across 137 total reviews at 4.7★. One reviewer (Dimas Arias, a Local Guide with 65 reviews) describes hiring Paul Davis for water and mold damage. The company completed the initial containment and protection of appliances. When the insurance carrier put the job on hold, Paul Davis removed their equipment and stopped work, leaving the home with plastic-sealed walls and no kitchen. The reviewer says the company did not provide a self-pay cost estimate. The owner's response states that over 10 square feet of mold required a licensed hygienist by New York law, that insurance put the job on hold, and that they offered a self-pay option which the customer declined. The reviewer disputes this, saying they never declined and only asked for a cost breakdown. Both sides agree the insurance delay triggered the walkaway.
The franchise model means you get a named project manager who runs your job. Reviews cluster around specific PMs: Roman, Carl, Kevin, Eddie, and Rob each have their own set of satisfied customers. The quality of your experience likely depends on which project manager is assigned. The owner responds to the one negative review with a detailed, personalized explanation rather than a template, which suggests active engagement with complaints rather than reputation management.
Roman Madani (project manager/contractor — positive, praised by multiple reviewers for emergency response speed, follow-up calls, and coordinating crews). Carl Nurse (senior project manager — positive, praised for answering questions, scheduling, and seeing projects through completion). Kevin Fleming (project manager — positive, praised for insurance knowledge, communication, and guiding homeowners through the process). Eddie Roca (crew lead/contractor — positive, praised for timely completion, daily communication, and clean work zones). Rob Minicozzi Jr. (project manager — positive, praised for proactive communication, handling insurance paperwork, and managing contractors). Jason Alves (supervisor — positive, praised for responsiveness and overseeing projects). Mikee Ocampo (coordinator — positive, praised for scheduling and coordinating repairs). Nik (crew lead — positive, praised for communication, showing up on-site, and overseeing crew). Dan (technician/crew — positive, praised for water damage work and professionalism across multiple reviews). Monica Chayut (staff — positive, praised alongside Jason Alves for a renovation project). Avii (foreman — positive, praised for crew work quality). Chris (technician — positive, praised for same-day response and knowledge). Phil DePaulis (staff — positive, praised for quick response and family support). Lamar Townes (staff — positive, praised for responsiveness and knowledge). Nick (technician — positive, praised for professionalism and organization). Jose Coello (worker — positive, praised for repair work). Dylan (recon technician — positive, praised for punctuality and work quality). John (recon technician — positive, praised for punctuality and work quality). Ramon (worker — positive, praised for cleaning work).
Paul Davis Metro NY/NJ is a water-damage-first restoration company that handles mold as part of larger remediation and reconstruction jobs. The team runs on named project managers, and the reviews suggest you should ask who will manage your project and confirm that person's availability. If your job involves insurance, clarify upfront what happens if the carrier delays approval. Ask for Roman, Carl, Kevin, Eddie, or Rob by name based on reviewer feedback.
Keep in mind
- Paul Davis does both mold testing and mold remediation. That creates a conflict of interest: the company diagnosing the mold problem is the same one billing to fix it. New York State law requires a third-party hygienist for mold exceeding 10 square feet, but for smaller areas, ask whether they use independent testing.
- This is primarily a water damage and restoration company. Mold remediation is a secondary service that typically follows a water event. If you have a standalone mold issue unrelated to water damage, confirm they handle that type of job with the same level of attention.
- One recent reviewer reported that the company stopped work and removed equipment when the insurance company delayed coverage approval, leaving the home unfinished. The owner's response indicates the customer was offered a self-pay option. Clarify upfront what happens if your insurance claim hits a delay.
- The franchise claims to serve all of Metro New York and New Jersey from two offices (Queens and Carlstadt). Ask about response times for your specific location, especially if you are outside the immediate boroughs or Bergen County.