Provider profile
Paul Davis Restoration of Orange & Sussex Counties
Provider snapshot
What this listing says
Orange and Sussex County homeowners dealing with water damage that has led to mold, who want a single franchise operation to handle extraction, remediation, and rebuild under one insurance claim.
Best for
- Orange or Sussex County homeowners with water damage that has turned into a mold problem, who want one company to handle the full sequence from extraction through rebuild.
- Insurance-claim-driven restoration where you want a company that works directly with your carrier and handles the paperwork on your behalf.
- Homeowners who need same-day emergency response for water or mold situations, including evenings and weekends.
- Commercial property managers dealing with large-loss water or mold events who need a franchise with corporate-backed resources and a First Priority pre-agreement program.
- Anyone in the Orange County, NY area who wants a single point of contact throughout a multi-week restoration project.
About this company
Paul Davis Restoration of Orange & Sussex Counties is a franchise location based in Florida, NY, focused on water, fire, mold, and storm damage for both residential and commercial properties. Mold work here is almost always downstream of water damage: they handle extraction, drying, remediation, and rebuild as a single workflow. They do both mold testing and remediation, which is worth understanding before you hire them.
Their website mentions IICRC-certified water restoration specialists trained to identify black mold, contain its spread, and apply antimicrobial treatments. They use industrial-grade water extractors and dehumidifiers. They also handle content restoration, including documents, photos, and electronics, which matters if mold has spread to personal belongings. The 24/7 emergency response with a stated 30-minute callback and same-day site visit is confirmed repeatedly in reviews.
Paul Davis is a national franchise founded in 1966 with over 300 locations. This particular franchise covers Orange County, NY and Sussex County, NJ, operating out of a single office on Commercial Drive in Florida, NY. They work directly with insurance companies and can assign claims through their portal, which streamlines the process for policyholders.
A 4.9-star rating across 187 Google reviews is unusually high for a restoration company, and zero negative reviews in the last 18 months is rare. The volume and consistency suggest this franchise is genuinely well-run, not just lightly reviewed. Most of the praise centers on one person, Chris Offerman, which is both a strength and a dependency worth noting.
Services
Service area
Headquartered in Florida, NY (Orange County). Serves Orange County, NY and Sussex County, NJ. Specific service area cities listed on their website include Blooming Grove, Goshen, Middletown, Monroe, Montgomery, New Windsor, Newburgh, Warwick, Howells, and Rock Tavern in New York, plus Sparta and Vernon in New Jersey.
Review consensus
Chris Offerman (also referenced as Chris O, Chris Owen) is mentioned by name in roughly half of all reviews with text. Reviewers consistently highlight his same-day arrival, clear communication throughout multi-week projects, and willingness to coordinate with insurance adjusters and property managers. Zack receives praise for efficiency and going above and beyond, including one review where he stopped to help stranded motorists on the highway. Nik S and Kylee K are noted for cleanup work. Randy is praised for handling paperwork. Mr. Hill (supervisor) is mentioned for attentive oversight. Multiple reviewers note the team follows up daily, keeps the site clean, and hits stated timelines. Several repeat customers confirm consistent quality across separate incidents.
0 found across 187 total reviews at 4.9★. (0 found across 187 total reviews at 4.9 stars) No 1-star reviews were found in the last 18 months. This is uncommon for a restoration company with this review volume.
The review pattern here is unusual for a restoration company: 187 reviews, 4.9 stars, zero recent negatives. Most restoration companies accumulate complaints because the work is inherently stressful and insurance-dependent. The likely explanation is that this franchise is heavily driven by one standout project manager (Chris Offerman) who personally manages communication on most jobs. The risk is succession: if Chris leaves or gets overloaded as the company grows, the experience could change quickly. One reviewer noted a contrast with a different Paul Davis branch that left a job unfinished, suggesting the franchise model produces variable results and this location is the exception, not the rule.
Chris Offerman / Chris O / Chris Owen (Mitigation Project Manager — overwhelmingly positive, mentioned in 20+ reviews). Zack (field technician — positive, praised for efficiency and character). Randy (administrative — positive, praised for paperwork handling). Patrick C (field — positive). Nik S (field technician — positive, praised for cleanup). Chris R (field — positive). Kylee/Kylie K (field technician — positive, praised for cleanup). Jonathan (field — positive). Mike (field — positive, praised for communication). Mr. Hill (Supervisor — positive, praised for oversight). Sam (field — positive). Noah (field — positive).
This franchise's reputation rests heavily on Chris Offerman. If you hire Paul Davis of Orange & Sussex Counties, ask for Chris on your project. If he is unavailable, ask who will be your primary point of contact and what their communication cadence will be. The absence of recent complaints is a genuine signal, but get an independent mold test before agreeing to their remediation scope since they handle both sides.
Keep in mind
- They do both mold testing and remediation, which is a conflict of interest. The same company evaluating your mold problem is the one that profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise operation. While this particular location has strong reviews, your experience depends on the local team, not the national brand. The franchise model means corporate marketing language on the website may not reflect what this specific office does day-to-day.
- Nearly every positive review mentions Chris Offerman by name. That is a sign of a strong individual contributor, but it also means your experience may vary significantly if he is not assigned to your project.
- Their service area covers two counties across two states (Orange County, NY and Sussex County, NJ). If you are on the edges of that territory, confirm response times before an emergency happens.
- They are primarily a water damage restoration company that also does mold. If you have a standalone mold problem not caused by water damage, ask whether their mold-specific experience matches your situation.