Provider profile
New Crystal Restoration
Provider snapshot
What this listing says
Westchester County homeowners who want eco-friendly mold remediation from a family-run restoration company that has operated in the area since 1960 and accommodates families with special needs.
Best for
- Homeowners in Westchester, Rockland, or southern Fairfield County dealing with mold after water damage, especially if you want non-toxic products used in your home.
- Families with members who have autism or other special needs — this company designs its workflow around minimizing disruption to routines.
- Property managers and co-op boards who need a restoration company experienced with multi-unit buildings and insurance claim coordination.
- Homeowners who need mold remediation bundled with reconstruction, since they handle demolition through rebuild in-house.
- Spanish-speaking homeowners in the Westchester area who want to communicate in their first language.
About this company
New Crystal Restoration operates out of Port Chester, NY, and claims to be Westchester County's first disaster restoration company, founded in 1960. They run a full-service operation covering mold remediation, water damage, fire damage, asbestos removal, lead abatement, sewage cleanup, demolition, and reconstruction for both homes and commercial properties.
Two things set them apart. First, they use exclusively non-toxic, eco-friendly cleaning products — a choice they trace to having a family member with autism. Second, they actively accommodate families with special needs during restoration work, adjusting their process to minimize disruption to routines. Their mold removal page includes a "Buyer Beware" section urging homeowners to hire an independent mold assessor before calling a remediation company, and they note that New York State law prohibits remediation companies from performing testing.
The company is family-run. Lou Cordasco Sr. founded it, and his family still operates it. Lisa Cordasco (also referred to as Lisa Scherrer) and Nancy Walsh appear to lead the business today. Insurance broker Michael Borrelli wrote that he has worked with the company since 1970. Multiple real estate agents, insurance adjusters, and mold assessors in the review base point to long-standing working relationships.
4.9 stars across 130 Google reviews is exceptional. Only one review in the last 18 months fell below 4 stars. The volume of 5-star reviews from industry contacts — insurance adjusters, property managers, mold assessors — suggests the company has deep referral networks in the Westchester market.
Services
Service area
Headquartered in Port Chester, NY. Serves Westchester County, Rockland County, the Hudson Valley, NY Metro areas, and Fairfield County, CT. Reviewer locations include Scarsdale, Harrison, White Plains, Chappaqua, Rye, Rye Brook, Hastings-on-Hudson, Yorktown Heights, Dobbs Ferry, Baldwin Place, Philipstown, Greenwich CT, Livingston NJ, and Norwood NJ — suggesting actual reach extends into neighboring parts of New Jersey and Connecticut.
Review consensus
Reviewers repeatedly name Lisa Cordasco, Don Odell, Anthony Villani, and Lou as standout contacts. Lisa draws praise for personal involvement and accessibility — multiple reviewers say she answers the phone and builds a plan on the spot. Don Odell gets credited across mold, asbestos, and water damage jobs for clear communication and thorough site management. Anthony Villani, identified as Director of Operations, shows up in reviews describing multi-day mold remediation projects where he checked in daily. Lou appears in older and mid-range reviews as a hands-on project manager. Speed is the most common theme: reviewers describe same-day or next-day response to emergencies. Cleanup quality is the second theme — multiple reviewers note crews left sites cleaner than expected. Insurance adjusters and mold assessors in the review base vouch for the company's documentation and claim-handling.
1 found across 130 total reviews at 4.9★. The only recent negative is a 3-star review from Matthew Westermann (April 2026) with no text and no owner response. With no description of what went wrong, there is nothing actionable to extract. The reviewer has 5 reviews on Google, so the account is not a single-use throwaway.
The review base has an unusually high proportion of industry professionals — insurance brokers, real estate agents, property managers, and mold assessors. Several reviewers describe multi-decade relationships with the company. This suggests New Crystal's reputation is built primarily through referral networks rather than consumer marketing. The 0% owner response rate on negative reviews is notable for a company this well-reviewed; most high-rated companies respond to negatives to demonstrate engagement.
Lisa Cordasco/Lisa Scherrer (owner/leader — positive across many reviews). Don Odell/O'Dell (project manager — positive, praised for communication and site management). Anthony Villani (Director of Operations — positive, praised for daily check-ins on multi-day jobs). Lou (project manager — positive, praised for hands-on morning visits). Tony (field team — positive, credited with finding a water leak source). Jessica (office coordination — positive). Nancy Walsh (company leadership — positive). Jesse (field team — positive, praised for mold remediation communication). John (field team — positive). Austin (project manager — positive, from website testimonial).
At 4.9 stars across 130 reviews with only one vague 3-star complaint, the review record is about as clean as it gets. Ask for Lisa or Don by name when you call — they are the most frequently praised contacts. Get your mold testing done by an independent assessor first, then bring the report to New Crystal for a remediation estimate.
Keep in mind
- The company is classified as offering both testing and remediation, which creates a conflict of interest. Their own website states that New York law prohibits remediation companies from performing mold testing, and they recommend hiring an independent assessor. Ask directly whether they perform any testing or only refer out.
- They claim a service area spanning Westchester, Rockland, Hudson Valley, NY Metro, and Fairfield County CT. That is a wide geographic spread. Confirm response time and crew availability for your specific location before booking.
- The single recent negative review (3 stars, no text) received no owner response. With a 0% response rate on negatives, there is no way to gauge how they handle complaints publicly.
- Many of the 5-star reviews come from insurance agents, real estate agents, and other industry contacts rather than direct homeowner clients. This is common for established restoration companies but means the review base skews toward business relationships.
- Pricing is not discussed on the website beyond a general claim of competitive rates and price-matching. Get a detailed written estimate before work begins.