Provider profile
Exit Mold
Provider snapshot
What this listing says
NYC and Long Island property managers dealing with mold, lead paint, or HPD violations who need one company to handle testing, remediation, and compliance paperwork.
Best for
- NYC and Long Island homeowners or tenants who need both mold testing and remediation handled by a single company.
- Property managers and landlords juggling HPD violations for mold or lead paint who want one vendor for testing, remediation, and compliance documentation.
- Apartment dwellers in the five boroughs dealing with recurring bathroom or bedroom mold who want someone to identify the root moisture source, not just paint over it.
- Building owners facing LL31 lead paint deadlines who need XRF testing and abatement from the same crew.
About this company
Exit Mold operates out of Lynbrook on Long Island and covers all five NYC boroughs, Nassau and Suffolk Counties, and parts of New Jersey from a second office in Toms River. They handle mold testing, mold remediation, water damage restoration, fire and smoke cleanup, lead paint testing and removal, and HPD violation resolution. They claim 25-plus years in the restoration business.
What stands out is the breadth of their service menu tied to NYC regulatory compliance. They offer XRF lead paint testing, dust wipe testing, and paint chip sampling alongside mold air quality testing and surface swab sampling. Their website describes sending samples to a third-party accredited lab for results, and they use moisture meters and infrared cameras during inspections. For remediation, they describe using containment with negative air pressure, HEPA vacuums, antimicrobial treatments, and dehumidifiers. They also run a free HPD violation alert system and a client portal aimed at property managers — a feature that signals heavy landlord and management-company clientele.
The company serves both residential and commercial properties. Their NYC focus on lead paint compliance (LL31, LL55, LL1) makes them a natural fit for landlords navigating city housing code. Their hours run 7:30 AM to 5:30 PM Monday through Thursday and close early at 3:30 PM on Fridays.
At 4.9 stars across 185 Google reviews, Exit Mold sits in rare territory. That rating with that volume suggests the field crews are consistently delivering good experiences, even if the company handles a wide range of job types.
Services
Service area
Headquartered in Lynbrook, NY with a second office in Toms River, NJ. Covers all five NYC boroughs (Manhattan, Brooklyn, Queens, the Bronx, Staten Island), Long Island (including Farmingdale, Nassau County, Suffolk County), and eight New Jersey counties (Bergen, Hudson, Essex, Morris, Union, Middlesex, Monmouth, Ocean). The NJ coverage spanning eight counties from a single Toms River office is broad — confirm crew availability for your specific location.
Review consensus
Jason (also called Jay by some reviewers) dominates the positive reviews. Reviewers consistently describe him as patient, warm, and thorough in explaining the inspection process — air quality tests, swab samples, infrared readings, and moisture checks. Multiple reviewers specifically note he identified root causes of recurring mold rather than just treating the surface. Henry draws his own stream of praise for clean remediation work, careful cleanup, and good communication. Together, Jason and Henry appear to be the company's primary field team. Amy received one mention for honest, helpful phone consultation that did not push unnecessary services. Erick appeared once alongside Henry for good customer service.
3 found across 185 total reviews at 4.9★. The 1-star review comes from a Local Guide with 95 reviews who describes a lead abatement job where Exit Mold installed sheetrock on previously intact walls, used plaster to cover lead-affected areas, then left the job with sheetrock protruding over countertop tile and an exposed wall section near cabinets they declined to move. The reviewer reports screws rusted within two and a half days. The company told the reviewer the lead issue was resolved and they would not fix the cosmetic damage they created. No owner response was posted. The 2-star reviewer describes mold remediation as limited to wiping and painting, with the mold having returned after a previous treatment. Large holes were left in walls requiring a separate contractor. The owner response was a mismatched template thanking a different reviewer by name for a positive experience — it did not acknowledge the complaint at all.
The two substantive complaints share a theme: incomplete finish work. In both cases, the core issue (lead, mold) may have been addressed, but the property was left with visible damage the customer expected to be repaired. This suggests Exit Mold may draw a line between remediation scope and restoration scope that is not always clear to the customer upfront. The owner response pattern reinforces this concern — both responses were generic templates (one was clearly copy-pasted to the wrong review), indicating reputation management rather than genuine engagement with complaints.
Jason (inspector/technician — overwhelmingly positive). Jay (technician — overwhelmingly positive; likely the same person as Jason based on overlapping descriptions, though some reviews mention both). Henry (remediation technician — consistently positive). Amy (phone/office staff — positive). Erick (technician — positive, single mention).
Ask for Jason or Jay for inspections — reviewers consistently describe him as the person who finds root causes and explains findings clearly. For remediation, Henry has a strong track record of clean, thorough work. Get your quote in writing with explicit detail on whether drywall repair and finish work are included or just the remediation itself. If the job involves lead, confirm the full scope of restoration before signing.
Keep in mind
- Exit Mold does both mold testing and mold remediation. A company that tests and then sells you the fix has a financial incentive to find problems. Ask whether they will accept a third-party clearance test after remediation, or whether they only use their own post-work verification.
- One recent lead abatement review describes sheetrock installed over tile at a countertop, screws rusting within days, and the company declining to correct the finish work because the lead issue itself was resolved. If you hire them for lead work, get the full scope of finish repairs in writing before they start.
- A 2-star reviewer reported mold remediation limited to wiping and painting the affected area, with large holes left behind for another contractor to fix. Clarify in advance whether your quote includes drywall repair and restoration or just the remediation itself.
- Their two owner responses to negative reviews were generic templates that did not address the specific complaints — one even thanked a 2-star reviewer by the wrong name. If you run into a problem, you may need to escalate beyond online channels.
- They list service areas in New Jersey (eight counties) and formerly listed a Miami office. Confirm they will send their own crew to your location rather than subcontracting.