Provider profile
True Restorations Inc.
Provider snapshot
What this listing says
Long Island homeowners in Nassau or Suffolk County who need mold remediation bundled with water damage repair and want one crew to handle everything from demo through rebuild.
Best for
- Nassau and Suffolk County homeowners dealing with mold after a water event who want one company to handle remediation and the full rebuild.
- Homeowners who want the restoration company to manage the insurance claim process, including Xactimate estimates and adjuster coordination.
- Property owners who need contents packed out and stored during remediation, especially in homes with extensive damage across multiple rooms.
- Commercial property managers on Long Island who need emergency mold or water damage response with minimal disruption.
About this company
True Restorations is a restoration contractor based in Lindenhurst, Long Island that handles water damage, fire damage, smoke damage, and mold remediation for residential and commercial properties across Nassau and Suffolk Counties. Their main differentiator is that they do not stop at mitigation. Unlike franchise restoration companies that tear out damaged material and leave, True Restorations handles the rebuild too, returning properties to pre-loss condition.
On the mold side, they hold NYS Mold Remediation Contractor License #00822. Their website describes a process that includes containment of affected areas, negative air pressure using air scrubbers, HEPA vacuuming of surfaces, and a 3-day post-remediation air scrubbing period before a third-party re-test. They also run a climate-controlled warehouse where they store contents during cleanup and bill insurance directly for that service.
The ownership group claims over 75 years of combined residential construction experience, and one owner is a former FDNY fire officer. Staff are IICRC trained. The company is a member of the Restoration Industry Association and holds an A+ BBB rating. They offer 24/7 emergency response and claim on-site arrival within an hour.
4.9 stars on Google with 153 reviews is unusually strong. No reviewer in the last 18 months has left fewer than 4 stars. That kind of consistency across a year and a half of work, covering dozens of jobs, suggests the operation is well-managed at the field level.
Services
Service area
Headquartered in Lindenhurst, NY. Serves Nassau and Suffolk Counties on Long Island. Specific towns referenced by the company and reviewers include Massapequa, Levittown, Hicksville, Bellmore, Merrick, Farmingdale, Bay Shore, Huntington, West Babylon, Deer Park, Amityville, Babylon, Dix Hills, Seaford, North Bellmore, Franklin Square, and Sound Beach.
Review consensus
Fast emergency response is the dominant theme. Multiple reviewers describe same-day or same-hour arrival. Elias is mentioned by name in at least 10 reviews as a project manager or initial contact, praised for responsiveness, clear explanations, and follow-through. Frank, Vinny, and Louis are also named repeatedly for on-site work quality. Several reviewers highlight that the company handled their insurance paperwork and adjuster communication, reducing stress. Repeat customers exist, with at least one reviewer noting they have used True Restorations more than once.
0 found across 153 total reviews at 4.9★. No 1-star reviews found in the last 18 months. Across all 153 reviews at 4.9 stars, the recent record is clean.
The review volume and consistency point to a company that has its field operations dialed in. The most common scenario in reviews is a water emergency followed by mitigation and rebuild, with mold remediation appearing as a secondary service triggered by water damage. The owner-operated structure (versus a franchise) likely contributes to the consistency, as named staff appear repeatedly across months of reviews, suggesting low turnover.
Elias (project manager/initial contact — positive, mentioned in 10+ reviews). Frank (project manager/crew lead — positive). Vinny (on-site work — positive). Louis/Lou Rodriguez (on-site work, insurance coordination — positive). Dave/David (remediation specialist/PM — positive). John (technician — positive). Jesse (technician — positive). Willi/Will/William (crew manager — positive). Peter (project manager — positive). Steve/Stephen Navetta (project manager — positive). Kaeden (technician — positive). Matt (technician — positive). Donna (office/admin — positive). Joshua (technician — positive). Wilmer (repairs — positive). Fred McKnight (initial contact — positive). Michelle (office contact — positive).
With zero negatives in 18 months and 153 reviews at 4.9 stars, there is not much to warn you about from the review record. Ask for Elias as your project manager if you can. The one structural thing to watch: make sure your mold testing is done by a separate, independent company, not by True Restorations themselves.
Keep in mind
- True Restorations does both mold testing and mold remediation. NYS law actually requires a separate company for testing versus remediation. Their own website acknowledges this. Ask whether they will use an independent third-party assessor for pre- and post-remediation testing, or confirm that you are hiring your own.
- Their primary identity is water and fire damage restoration, not mold-only work. Mold remediation is one of four service lines. If you need a company that does nothing but mold, this is not that.
- They do not offer credit terms on repair work. Insurance repair payouts go through your carrier and mortgage company, and True Restorations expects payment on that timeline. Clarify payment terms before signing a repair contract.
- Their service area covers all of Nassau and Suffolk Counties. That is a large geography. Confirm response time for your specific location, especially if you are on the eastern end of Suffolk.