Provider profile
Elite Restoration and Construction Inc
Provider snapshot
What this listing says
Long Island homeowners dealing with mold after a water event who want one restoration company to handle extraction, remediation, and reconstruction across Nassau and Suffolk counties.
Best for
- Long Island homeowners who discover mold after a pipe burst, basement flood, or sewer backup and want one company to handle water extraction, mold remediation, and rebuild.
- Insurance-claim situations where you need a restoration company experienced in direct carrier billing and walking you through deductible and coverage questions.
- Commercial property managers in Nassau or Suffolk County who need fast-turnaround restoration with crews that can scale across apartment complexes, churches, schools, and medical facilities.
- Homeowners with oil tank leaks, septic backups, or soot puffback damage who also need mold addressed as part of the same cleanup.
- Real estate transactions where mold was found during inspection and remediation needs to happen quickly before closing — reviewers confirm Elite has handled these scenarios.
About this company
Elite Restoration and Construction operates out of Holbrook on Long Island, covering Nassau County, Suffolk County, and the broader New York City metro area. They handle mold remediation as one arm of a full-service restoration operation that includes water damage dry-out, fire damage cleanup, soot and puffback removal, sewer backup, oil tank spills, and reconstruction. Their Google category is water damage restoration, not mold, which reflects where most of their volume sits.
For mold work, Elite references IICRC standards and EPA-approved treatment solutions on their website. They offer a free mold inspection at the start of every project and use moisture sensors, thermo-hygrometers, and specialized detection tools to locate hidden moisture sources. Their mold page describes work across residential basements, walls, ceilings, and large-scale commercial projects. Because they also do water damage restoration, they can trace the moisture source and handle the mold growth under a single engagement.
The company advertises a 30-minute emergency response time and 24/7 availability. They work directly with insurance carriers on billing and walk customers through the claims process. Reviews confirm same-day and next-day arrivals, including holiday and late-night calls. One reviewer describes a crew arriving on Thanksgiving night for a basement flood.
A 4.9-star rating across 210 Google reviews with zero negative reviews in the past 18 months is remarkable for a restoration company at this volume. The review base spans homeowners, real estate agents, and property managers, and the praise is distributed across a large named crew rather than concentrated on one or two people.
Services
Service area
Elite Restoration and Construction is headquartered in Holbrook, New York, on Long Island. They list specific service cities across Nassau County (Great Neck, Port Washington, Freeport, Garden City, Hempstead, Hicksville, Massapequa, Levittown, Syosset, Merrick) and Suffolk County (East Hampton, Riverhead, Bay Shore, Deer Park, Lindenhurst, Patchogue, Stony Brook, Huntington, Smithtown, Port Jefferson, Babylon, Montauk). They also claim coverage for NYC boroughs and New England, which is a broad footprint — confirm response times for areas outside Long Island.
Review consensus
Dawid appears in more reviews than any other team member, consistently praised as the on-site lead who explains each step, works efficiently, and leaves job sites clean. Jessica draws repeat mentions for field work across water damage and mold jobs, often paired with Dawid. Lawrence Emrich earns specific praise for honest inspections — one reviewer describes him telling a customer they did not have a mold problem and could not take money for unnecessary work. Chris and Christian Milano get named for initial inspections and project coordination. Inga handles intake calls and draws praise for reassuring customers during stressful emergencies. Shae gets recognized as a project manager who plans jobs carefully. Ariana in the office earns mentions for responsiveness and follow-through. Gabriel draws praise for fast same-day inspections and demolition work. Multiple reviewers note that crews arrived within hours, including nights and holidays.
0 found across 210 total reviews at 4.9★. No 1-star, 2-star, or 3-star reviews appear in the last 18 months. The lowest recent ratings are a handful of 4-star reviews with no text. Without negative reviews to analyze, there are no complaint patterns to report. The absence of recent complaints across 210 reviews is unusual for a restoration company at this volume.
Elite's review pattern shows an unusually deep bench of named field staff. At least 15 different employees get named across recent reviews, suggesting the company runs multiple crews simultaneously rather than relying on one or two key people. This matters for mold jobs: your experience depends on which crew shows up. Several reviews come from real estate agents who have used Elite across multiple transactions, which suggests repeat commercial relationships beyond one-off homeowner jobs. The consistently high ratings with zero recent negatives could reflect strong service, but also a high-volume restoration company where most customers arrive through insurance referrals and billing friction is low.
Dawid (field team leader — positive, appears in 20+ reviews). Jessica/Jess (field technician — positive, multiple reviews). Lawrence Emrich (inspector/field — positive, multiple reviews, noted for honesty). Chris (inspection/project coordination — positive, multiple reviews). Christian Milano (mold inspector — positive, recommended by name). Inga (office intake — positive, multiple reviews). Shae (project manager — positive). Ariana (office — positive, multiple reviews). Gabriel/Gab (inspection/demolition — positive, multiple reviews). Mark (process/insurance coordinator — positive, multiple reviews). David/Dave (field technician — positive, multiple reviews). Kevon/Kevin (field technician — positive, multiple reviews). Santos (field — positive). Diego (field — positive). Travis (assessment — positive). Amber (office/field — positive, multiple reviews). Issy/Izzy (field — positive). Bryan (demolition — positive). John (field — positive).
With 210 reviews at 4.9 stars and zero recent complaints, Elite's track record is unusually clean. Dawid, Jessica, and Lawrence are the most frequently named for mold and water jobs — ask for one of them. The main risk is the testing-remediation conflict of interest, so bring your own mold assessment or get a second opinion on scope before signing.
Keep in mind
- Elite does both mold inspection and mold remediation. That creates a conflict of interest: the company identifying the mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Mold remediation is one service line within a large restoration operation focused primarily on water and fire damage. If you need a mold-only specialist with no other service lines, this is not that.
- Their service area claims extend to NYC boroughs and New England. Confirm response times for locations far from their Holbrook headquarters, especially outside Long Island.
- Every review in the packet is 4 or 5 stars with zero recent negatives. That makes it harder to identify recurring weaknesses. Ask for references from past mold-specific jobs, not just water damage work.
- The website lists "state-of-the-art equipment" and "industry certified" without naming specific certifications held by individual technicians. Ask which team members hold mold remediation credentials.