Provider profile
Rapid Restoration
Provider snapshot
What this listing says
Long Island homeowners facing water, sewage, or mold damage who want same-day emergency response and a company that handles the insurance paperwork directly.
Best for
- Long Island homeowners dealing with water, flood, or sewage emergencies who need a crew on-site within an hour.
- Property owners who want one company to handle everything from emergency extraction through reconstruction.
- Homeowners who want their restoration company to manage the insurance claim process and bill the carrier directly.
- Landlords and property managers on Long Island who need a reliable go-to for recurring water or sewage incidents.
About this company
Rapid Restoration is a Long Island restoration company based in Patchogue that handles water damage, fire damage, mold removal, sewage cleanup, and reconstruction. Their main pitch is speed: they run a 24/7 emergency line and reviewers repeatedly confirm crews arriving within 30 to 60 minutes of a call. They also bill your insurance carrier directly, which they describe as "no out of pocket expense" on their website.
What stands out is the breadth of in-house services. They do the emergency extraction, the drying, the demolition of damaged materials, the mold remediation, and the reconstruction to put everything back together. That end-to-end scope means you deal with one company from the flooded basement to the finished wall. They claim IICRC certification on their website.
The company is run by Stephen Raneri, with Michelle Rodriguez managing projects and coordinating between crews and homeowners. The field teams rotate names like Brandon, Joe Russo, Josue, Greg, Jose, and Marcos across jobs. Reviewers describe a tight-knit crew that communicates well between the office and the field.
A perfect 5.0 Google rating across 168 reviews is rare for a restoration company. The volume spans over a year of consistent 5-star feedback, with detailed accounts of emergency response, insurance coordination, and mold remediation. Only one review in the last 18 months falls below 5 stars, and it contains no text.
Services
Service area
Based in Patchogue on Long Island's South Shore. Reviews confirm jobs across Long Island including Lindenhurst, the North Fork, and surrounding Suffolk County communities. The website targets Long Island broadly but does not specify exact coverage boundaries.
Review consensus
Speed is the dominant theme. Reviewers describe crews arriving within 10 minutes to an hour, including late-night and holiday calls. Joe Russo handles initial assessments and scheduling; multiple reviewers call him knowledgeable and patient. Michelle Rodriguez manages projects and insurance coordination, with reviewers highlighting her responsiveness and follow-through. Brandon and Josue are the most frequently named field techs, praised for efficiency and care with property. Greg, Jose, and Marcos also appear regularly as part of rotating field crews. Several reviewers mention repeat use, including Sara Bhuyan (second time) and Pat Fisher (used them in 2023 and again recently). Multiple reviewers specifically note the company handled mold remediation after water damage incidents.
1 found across 168 total reviews at 5★. The single recent negative is a 1-star from Tee (August 2025) with no review text. The owner responded five months later saying they cannot find the reviewer in their records and invited contact. With no text and no verifiable details, this review provides no actionable information about the company's service.
The review pattern reflects a company built on emergency response referrals. Most reviews describe urgent situations (burst pipes, floods, sewage backups) where the homeowner found Rapid Restoration through a search or a friend's recommendation. The consistency of named staff across reviews (the same 6-8 names appearing month after month) suggests low turnover and a stable team. The owner response to the sole negative review came five months late, which is worth noting, though the company had nothing substantive to respond to given the blank review.
Stephen Raneri (owner/manager -- positive), Michelle Rodriguez (project manager -- positive), Joe Russo (scheduling/assessments -- positive), Brandon (field tech -- positive), Josue (field tech -- positive), Greg (field tech -- positive), Jose (field tech/supervisor -- positive), Marcos (field tech -- positive), Shawn (field tech -- positive), Steve (field tech -- positive), John Clark (reconstruction lead -- positive), Love Roman (field tech -- positive), Raphael (reconstruction crew -- positive), Alex (reconstruction crew -- positive).
With 168 reviews and a 5.0 rating, Rapid Restoration has an exceptionally strong track record on Long Island for emergency water and sewage work. Ask for Michelle Rodriguez as your project manager and confirm the scope of mold remediation work before signing. Their strength is fast-response emergencies that cascade into full restoration; if your mold issue is standalone without water damage, press for details on their mold-specific process.
Keep in mind
- Their website claims "no out of pocket expense," which depends entirely on your insurance coverage and policy terms. Ask upfront what happens if your insurer disputes a line item or if your deductible applies.
- Mold remediation is one of several services, not their sole focus. If you have a complex mold situation unrelated to water damage, confirm they have the specific experience for standalone mold projects.
- The service area covers Long Island broadly, but their office is in Patchogue on the South Shore. Confirm response times if your property is on the North Fork or in western Nassau County.
- With 168 reviews and only one negative (which has no text), the review profile is unusually clean. Ask for references from mold-specific jobs rather than relying solely on the overall rating.