Provider profile
J. Brian Day Emergency Services
Provider snapshot
What this listing says
Worcester-area homeowners dealing with basement flooding or sewage backups who want a family-owned restoration company that bills insurance directly and responds same-day.
Best for
- Worcester and eastern Massachusetts homeowners needing emergency water extraction from basement floods, burst pipes, or sewer backups.
- Property owners who want a single company to handle cleanup, structural repair, and insurance paperwork without juggling multiple contractors.
- Homeowners dealing with mold discovered after water damage, where the same crew can address both the water source and the mold.
- Commercial property managers in the Worcester-to-Providence corridor who need 24/7 emergency restoration with direct insurance billing.
- New England homeowners with ice dam damage who need both the water remediation and the structural repair handled together.
About this company
J. Brian Day Emergency Services is a family-owned restoration company headquartered in Worcester, MA, with additional offices in Bellingham and Plainville. Founded in 1984, they handle water damage, mold remediation, fire and smoke damage, sewage cleanup, and structural repairs for both residential and commercial properties. Their Google listing sits under "water damage restoration service," and that is clearly their bread and butter.
What stands out is the scope of their operation. They run a fully stocked warehouse, offer 24/7 emergency response 365 days a year, and bill insurance companies directly with no upfront cost to the homeowner. They also handle less common services like ice dam damage restoration, biohazard cleanup, puffback cleanup, and oil spill remediation. On the cleaning side, they do carpet, upholstery, oriental rugs, tile and grout, and post-construction cleanup.
The company has been operating for over 40 years under the same family ownership. They hold Massachusetts State Home Improvement Contractor License #068614 and display a BBB A rating on their website. Three physical offices across eastern Massachusetts give them a wide operational footprint.
4.8 stars across 33 Google reviews with zero negative reviews in the last 18 months is a strong record. The review volume is modest, but the consistency is notable. Multiple reviewers describe same-day or same-hour response times, and several mention the company handling the entire insurance process from start to finish.
Services
Service area
Headquartered in Worcester, MA, with additional offices in Bellingham and Plainville. They list over 150 cities across eastern Massachusetts, from Lowell and Boston south to New Bedford and Fall River. They also cover parts of Rhode Island including Providence, Cranston, Pawtucket, and Warwick, plus Killingly, Putnam, and Thompson in northeast Connecticut. That is an unusually large footprint for a company with three offices.
Review consensus
Fast response time is the dominant theme. Multiple reviewers describe calls returned within hours and crews on-site the same day, even on evenings and weekends. Project managers Tim and Mark Andrade are praised by name for being calm, organized, and good at explaining the insurance process. Greg is highlighted for mold remediation knowledge, with one reviewer noting he was the most knowledgeable of three companies they quoted. Kelly in the office is praised for responsiveness. Reviewers consistently describe crews as courteous and careful with the home. Several mention the company handling insurance billing end-to-end as a major relief.
0 found across 33 total reviews at 4.8★. No one-star reviews exist in this dataset. Zero negative reviews (3 stars or below) were found in the last 18 months across 33 total reviews at 4.8 stars.
The review pattern suggests a company whose strength is operational reliability rather than technical specialization. Reviewers rarely describe specific equipment or methods. Instead, they praise the people: Tim's patience, Mark's reassurance, Greg's knowledge, Kelly's phone manner. This is consistent with a family-run operation where long-tenured employees build relationships. The company appears to generate most of its reviews from water damage and sewage cleanup jobs rather than mold work specifically.
Tim (project manager — praised for patience, explaining insurance process, calm demeanor). Mark Andrade (project manager — praised for being reassuring and taking charge). Greg/Gregg (estimator/remediation — praised for mold knowledge and fast email responses). Kelly/Kelli (office — praised for helpfulness and responsiveness). Charlie Fischer (crew lead — praised for working directly with insurance). Nathan (technician — praised for treating the home with care). Scott (technician — praised for helpfulness). Mike McLaughlin (project manager — praised for explaining the process). Mike (carpet cleaning technician — praised for politeness). Vincent (possibly owner — praised for honesty on pricing).
If you need emergency water or sewage cleanup in the Worcester area, J. Brian Day has a track record of showing up fast and handling the insurance headache for you. Ask for Tim or Mark as your project manager. For mold work specifically, ask Greg to walk you through their remediation approach and what is included in the scope before signing.
Keep in mind
- Their claimed service area stretches from Lowell to New Bedford to Providence to Killingly, CT. That covers a massive region. If you are on the outer edges, confirm response time and whether the same crew handles your area or if they subcontract.
- The website is light on specifics about mold remediation methods and equipment. They describe the service broadly but do not detail their process, what they use, or what scope of mold work they take on versus refer out.
- With only 33 Google reviews over many years, you are seeing a small slice of their customer base. The reviews are overwhelmingly positive, but the sample is limited.
- Several of the services listed on their website (biohazard cleanup, puffback cleanup, structural damage) have no review coverage. You would be relying on the company's word for quality in those areas.
- The company does not appear to perform mold testing or inspection. Their mold page mentions contacting them for an inspection, but their primary role is remediation. You will likely need a separate testing company.