Provider profile
Restore Pro Inc
Provider snapshot
What this listing says
Woburn-area property owners who need mold remediation and reconstruction handled by the same crew, with direct insurance billing from a company operating since 1997.
Best for
- Property owners in eastern Massachusetts who want mold remediation and the rebuild handled by one team under one project manager.
- Insurance-claim situations where you need a restoration company that documents every step and bills your carrier directly.
About this company
Restore Pro is a Woburn, Massachusetts restoration company that handles mold remediation as part of a broader water, fire, and biohazard operation. Brian Bilowz founded the company in 1997 as a carpet cleaning business. The distinguishing feature: they keep reconstruction in-house. The crew that removes the mold also rebuilds the drywall, flooring, and finish carpentry. No handoff to a separate contractor.
Their mold team holds IICRC AMRT (Applied Microbial Remediation Technician) credentials. The website describes containment, removal, and moisture source identification as their standard process. They do not perform mold testing or inspection — you will need a separate inspector. They bill insurance carriers directly and handle claim documentation.
The company operates out of Woburn with separate phone lines for Massachusetts and New Hampshire. They claim 24/7 live dispatch with crews positioned across eastern Massachusetts, southern New Hampshire, and southern Maine.
Services
Service area
Headquartered in Woburn, Massachusetts. Serves eastern Massachusetts including greater Boston, the North Shore, South Shore, MetroWest, and Merrimack Valley. Also covers southern New Hampshire and southern Maine, with a separate NH phone line at (603) 253-2068.
Review consensus
Brian Bilowz, the owner, shows up personally on jobs and stays involved through completion. Multiple reviewers name him directly. Nathan draws praise for communication and attention to detail on reconstruction work. Cliff is praised for managing a catastrophic flood recovery. Reviewers consistently highlight fast response times, direct communication, and willingness to handle insurance paperwork.
0 found across 28 total reviews at 4.6★. No negative reviews in the last 18 months. The company has zero 1-star, 2-star, or 3-star reviews in the recent window.
The review base is small (28 reviews since 2017) and heavily concentrated in water damage and fire restoration. Only one review (Amelia Montbleau, 2021) specifically mentions mold remediation. Most praise centers on water damage response. Buyers hiring for mold work are relying on credentials and general restoration reputation rather than mold-specific track record in the reviews.
Brian Bilowz (owner — praised repeatedly for hands-on involvement and fast response). Nathan (project management/reconstruction — praised for communication and detail). Cliff (crew lead — praised for flood recovery). German (crew — praised). Erik (crew — praised). Mauricio (crew — praised for ceiling repair work). Rabel Vargas (crew — praised for detail on kitchen ceiling removal). Bryan Cruz (crew — praised).
The review record is clean but thin, especially for mold-specific work. Ask Brian directly about recent mold remediation jobs and request references from those clients. The in-house reconstruction capability is the real differentiator here — if your mold situation requires tearing out and rebuilding walls or ceilings, having one team do both eliminates coordination headaches.
Keep in mind
- Mold is not their primary business. They are a restoration company that also does mold work. If your situation is mold-only with no water or fire damage, ask how many standalone mold jobs they handle per month.
- They do not do mold testing or inspection. You will need a separate company for pre- and post-remediation testing.
- Their service area spans three states. If you are in southern New Hampshire or southern Maine, confirm crew availability and response time for your specific town before booking.
- With only 28 Google reviews over nearly three decades, the review volume is thin for a company of this age. Ask for references from recent mold-specific jobs.