Provider profile
SERVPRO of Burlington/Woburn
Provider snapshot
What this listing says
Burlington, Woburn, and Wilmington homeowners dealing with water damage that has turned into mold, who want a single franchise team to handle extraction, remediation, and reconstruction under one insurance claim.
Best for
- Burlington, Woburn, Wilmington, or Winchester homeowners who need mold remediation tied to a recent water event and want one company from extraction through rebuild.
- Commercial property managers who need off-hours emergency response with minimal business disruption.
- Homeowners who want their restoration company to coordinate directly with their insurance adjuster rather than handling paperwork themselves.
- Attic or basement mold situations where water damage is the root cause and both need to be addressed at the same time.
About this company
SERVPRO of Burlington/Woburn is a franchise restoration operation based in Wilmington, MA, covering Burlington, Woburn, Winchester, and the surrounding towns. Mold remediation is one piece of a broader service menu that includes water damage restoration, fire and smoke cleanup, sewage removal, and full reconstruction. They run under the "Team TMC" leadership group and staff IICRC-trained technicians.
What stands out here is the end-to-end capability. They handle water extraction, structural drying, mold removal, and the rebuild afterward -- all in-house rather than subcontracting the reconstruction. Their mold page describes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also do contents packout and storage if belongings need to leave the house during remediation. For commercial properties, they try to isolate affected areas so businesses can keep operating.
The franchise operates 24/7 with crews on standby. Multiple reviewers confirm middle-of-the-night and weekend responses -- one commercial customer reached project manager Connor at 2 AM on a Saturday and had a team on site within an hour. The office side (Rachele, Laura) gets specific praise for scheduling coordination.
4.6 stars across 52 Google reviews with zero one-star reviews in the last 18 months. That is a clean recent track record for a restoration company, especially one handling the volume of emergency calls this franchise takes on.
Services
Service area
Headquartered at 815A Woburn St in Wilmington, MA. Primary service area covers Burlington, Woburn, Wilmington, and Winchester. Reviews confirm work in North Andover, Topsfield, Arlington, Reading, Wakefield, and Lynn, suggesting a broader reach across the north suburban Boston area.
Review consensus
Responsiveness dominates the positive reviews. Customers consistently describe same-day or next-day arrival, with several reporting weekend and late-night responses. Jonathan (project manager) appears in more reviews than any other staff member, praised for availability, clear explanations, and follow-through. Andrew gets repeated mentions as a coordinator/project manager who visits after hours to swap out equipment. Hector and Luis are named across multiple reviews for hands-on remediation and cleanup work. Rachele and Laura earn praise for office scheduling. The insurance coordination process gets frequent mentions -- reviewers say the team handled adjuster communication and paperwork directly.
0 found across 52 total reviews at 4.6★. No one-star reviews exist in this data set. The single notable complaint comes from Parker Shi (4 stars, May 2024), who said the crew extracted water quickly and started remediation but missed mold behind walls that a rebuild contractor later discovered. This required additional demolition work. It is a one-off complaint, not a pattern, but it speaks to the thoroughness of initial assessments.
The review history shows a franchise that functions more like a tight local operation than a corporate outpost. Named staff (Jonathan, Hector, Luis, Andrew) appear repeatedly across years of reviews, suggesting low turnover on the core team. Nearly every detailed review mentions a specific person by name, which is unusual for a franchise operation and indicates consistent crew assignment. The one gap: no reviews specifically describe a standalone mold-only job -- nearly every mention of mold is tied to a water damage event, which aligns with this being a general restoration company rather than a mold specialist.
Jonathan/Jonathon (Project Manager -- positive, mentioned in 8+ reviews across multiple years). Andrew (Project Manager/Coordinator -- positive, praised for after-hours equipment swaps). Connor (Project Manager -- positive, 2 AM Saturday response for commercial flood). Hector (Crew -- positive, mentioned in 3+ reviews for hands-on cleanup). Luis (Crew -- positive, mentioned in 3+ reviews). Juan (Crew -- positive, basement mold remediation). Ismael (Crew -- positive, careful material removal). Bernard (Crew -- positive, water damage cleanup). Reggie (Crew Chief -- positive, fire damage and general work). Eric (Crew -- positive, multiple mentions). Rex (Crew -- positive, fast and communicative). Alvaro (Crew -- positive). Javier (Crew -- positive). Walter (Crew -- positive). Joel (Crew -- positive). Marlon (Crew -- positive, reconstruction). Gregorio (Crew -- positive, reconstruction). Ricardo (Crew -- positive). Jose (Crew -- positive). Francisco/Fransisco (Crew -- positive, emergency services). Ryan (Crew -- positive). Julian (Crew -- positive). Ivan (Crew -- positive). Mike Monsanto (Reconstruction Project Manager -- positive). Jen Hooper (Office/Dispatch -- positive). Rachele (Office -- positive, scheduling). Laura (Office -- positive, coordination). Daury Medina (Technician -- positive, mold and water assessment). Cameron Mercer (Technician -- positive, mold and water assessment).
Ask for Jonathan or Andrew as your project manager if you can -- they have the longest track record of positive mentions. Confirm in writing that post-remediation clearance testing will be done (ideally by an independent party, not SERVPRO) before the job is considered finished. This franchise has strong emergency response and insurance handling, but its strength is water damage restoration that happens to include mold work, not dedicated mold expertise.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest -- the company identifying the problem also profits from fixing it. Get an independent mold assessment before agreeing to a remediation scope.
- One reviewer noted that after SERVPRO finished remediation, the rebuild contractor found additional molded areas behind walls that the crew had missed. Ask about their post-remediation verification process and whether they do clearance testing.
- This is a national franchise, not an independent local business. Your experience depends heavily on which project manager and crew get assigned. The named staff in reviews rotate, so the person you talk to on the phone may not be the person who shows up.
- Their service area listing is limited to four towns (Burlington, Woburn, Wilmington, Winchester), but website testimonials mention customers from North Andover, Topsfield, Arlington, Lynn, and Reading. Confirm they will service your specific address before scheduling.