Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Boston-area homeowners dealing with mold after water damage who want a national restoration company with strong insurance coordination and a single project manager throughout.
Best for
- Boston-area homeowners who discover mold during or after a water damage event and want one company to handle extraction through reconstruction.
- Insurance claim situations where you want a restoration company that coordinates directly with your adjuster and manages the paperwork.
- Large or multi-room restoration projects that combine water damage repair, mold work, and rebuilding under one scope.
- Commercial property managers who need 24/7 emergency water response with mold prevention built into the mitigation process.
- Homeowners in Stow, Worcester, Cambridge, Quincy, Newton, or surrounding towns who want a company with a local office rather than a franchise.
About this company
Jenkins Restorations runs a full-service restoration operation out of Stow, Massachusetts, serving the greater Boston area. Mold remediation is one piece of a larger offering that centers on water damage, fire damage, and storm damage restoration. They handle both residential and commercial properties.
What stands out is the water-to-rebuild pipeline. When water damage causes mold growth, Jenkins handles the entire chain: emergency water extraction, structural drying with dehumidifiers and air movers, mold remediation, and then full reconstruction. They follow IICRC standards and run a 24/7 emergency hotline. The mold page on their website is thin on specifics about equipment or testing methods, so you will need to ask about their mold assessment process directly.
Jenkins has been operating since 1975 and runs offices in over 20 cities nationwide. The Boston office assigns dedicated project managers who coordinate with insurance companies on your behalf. This is a large organization, not a local mold specialist.
4.9 stars across 44 Google reviews is unusually strong. Every single review with text is 5 stars. Project manager Mohamad Alayan appears in roughly half of all reviews and draws consistent praise for responsiveness and attention to detail.
Services
Service area
Jenkins Restorations operates from an office in Stow, Massachusetts, serving the greater Boston area. Their website lists specific service cities including New Bedford, Dedham, Worcester, Brockton, Cambridge, Wrentham, Quincy, Newton, Lynn, Natick, and Weymouth. This is a national company with 20+ offices across the U.S., so the Boston team covers eastern and central Massachusetts.
Review consensus
Mohamad Alayan draws the most praise, named in roughly 20 of 44 reviews. Reviewers consistently highlight his responsiveness, attention to detail, and ability to manage insurance coordination. Cameron Mercer earns similar praise in 4-5 reviews for keeping projects on track and communicating well. Rashad and TJ are praised for mitigation work, with one reviewer (Alisa Finkel, 11 reviews) calling them out for politeness and reliability. Multiple reviewers note that projects finished on time or ahead of schedule. Several mention that Jenkins coordinated directly with their insurance company, reducing their workload.
0 found across 44 total reviews at 4.9★. No 1-star or negative reviews exist in the last 18 months across 44 total reviews at 4.9 stars. There are no complaint patterns to assess.
The review profile is overwhelmingly driven by water damage restoration and reconstruction work, not mold-specific jobs. Only one review (Marlena Furness) mentions mold removal alongside water damage restoration. The rest describe pipe bursts, floods, sewer backups, and fire damage. This means the strong reviews reflect Jenkins's restoration and rebuild capabilities, but say little about their mold-specific skills.
Mohamad Alayan (project manager — positive, named in ~20 reviews for responsiveness, detail, and insurance coordination). Cameron Mercer (project manager — positive, named in ~5 reviews for organization and communication). Rashad (supervisor — positive, named in 3 reviews for explaining the process and managing mitigation). TJ (service technician — positive, named in 3 reviews for water damage mitigation work). Steven/Stephen (technician — positive, named in 2 reviews for hands-on work). Joaquin (crew member — positive, named in 1 review for quality craftsmanship). Vanessa (team member — positive, named in 1 review).
If Mohamad Alayan or Cameron Mercer manages your project, reviewers suggest you will get consistent communication and quality reconstruction. Ask to confirm which project manager you will work with. Keep in mind that almost none of these reviews are about mold work specifically, so the 4.9-star track record reflects restoration and rebuilding more than mold remediation.
Keep in mind
- Jenkins does both mold testing and mold remediation. When the same company tests for mold and then sells you the remediation, they have a financial incentive to find problems. Consider hiring an independent mold inspector to confirm the scope before signing a remediation contract.
- Mold remediation is a secondary service here. Jenkins is a restoration company built around water, fire, and storm damage. Their mold page offers almost no detail about testing methods, containment practices, or equipment. Ask specifically what their mold remediation process involves.
- This is a national company with 20+ offices. The Boston office in Stow assigns local project managers, but subcontractors may do the actual hands-on work. Ask whether Jenkins employees or subcontractors will perform your mold remediation.
- All 44 Google reviews are 4 or 5 stars with zero negatives in the last 18 months. A flawless record across this volume is unusual and leaves no complaint patterns to evaluate.