Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Stoughton-area homeowners dealing with water damage that needs same-day mold remediation from a company with in-house plumbers who can fix the moisture source in one visit.
Best for
- Homeowners in Stoughton, Braintree, Randolph, or Canton who need mold remediation tied to a plumbing failure and want one company handling both.
- After-hours water emergencies where mold risk grows by the hour — this location dispatches around the clock and reviewers confirm rapid arrival.
About this company
Roto-Rooter in Stoughton is a franchise location of the national chain, operating from 175 Maple St and covering a wide stretch of southeastern Massachusetts. Their Google category is water damage restoration, but most of the day-to-day work reviewers describe is plumbing: clogged drains, burst pipes, toilet repairs. Mold remediation and water damage cleanup sit alongside those core plumbing services.
The pitch that sets this location apart from standalone mold companies is the single-vendor approach. Their plumbers find and fix the water source, their restoration crew handles cleanup and mold work, and they coordinate with your insurance company. The website lists HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments as part of their remediation toolkit. They run 24/7 and reviewers confirm fast response times, often within an hour of calling.
Services
Service area
Headquartered in Stoughton, MA. Covers Norfolk, Bristol, and Plymouth counties including Dedham, Milton, Braintree, Randolph, Canton, Sharon, Walpole, Norwood, Foxborough, Brockton, Weymouth, Taunton, Attleboro, Franklin, Bridgewater, Mansfield Center, Rockland, and Norton Center. The claimed area is broad for a single location — confirm same-day availability for towns on the outer edges.
Review consensus
Gilbert Damas is the standout. He appears in roughly 15 of 42 positive reviews, praised by name for clear explanations, thorough cleanup, and a calm demeanor during stressful situations like burst pipes and sewer backups. Reviewers describe him as patient, knowledgeable, and willing to stay late to finish a job. Vincent gets repeat mentions for persistence on tough clogs and friendly service. Tommy (Thomas) works alongside Gilbert and draws praise as a team. Kyle and Dominic each earned strong individual reviews for communication and going beyond the initial scope to diagnose root causes. Response time is a consistent strength — multiple reviewers confirm arrival within 45 minutes to an hour.
13 found across 2,505 total reviews at 4.8★. Pricing dominates the complaints. Richard Brodsky described charges at 4x the customary rate. Ryan M Kim compared identical snake service at $796 vs. $350 at a competitor. Destanny Pina paid $624 for a single bathtub drain cleaning. Miranda Mosho paid $681 for kitchen sink drainage. Michelle Petrulio reported her elderly parents were quoted $6,000 for work an outside company completed for $500 — she filed a complaint with the attorney general. Maya Buki Dabby described scare tactics about sewage flooding to push immediate service, plus a refusal to share video footage they had promised. Shahzeb Kazi called the billing practices predatory and reported a hole left in his wall for weeks. James Manning, a Local Guide with 37 reviews, described months of unresolved bathroom demolition and a chipped tub. Kate Vargo found her basement carpet soaked an hour after a technician left.
The pricing complaints follow a franchise model pattern: fast dispatch and brand recognition come at a premium. Several 5-star reviewers acknowledge high prices even while praising the work (Andre Goddu: 'a little pricey'; Molly C: '$400 to snake toilet'). The 89% owner response rate looks strong on paper, but nearly every response uses identical language directing the reviewer to email Pat.Swanson@rrsc.com. Multiple responses include 'we weren't able to locate your record in our system,' which suggests either a CRM gap or a deliberate deflection strategy.
Gilbert / Gil (technician — overwhelmingly positive, ~15 mentions), Vincent (technician — positive, ~5 mentions), Tommy / Thomas / Tom (technician, works with Gilbert — positive), Kyle (technician — positive), Dominic (technician — positive), Jim (technician — positive, praised by Peter Hrebenak), Ethan (technician — positive, praised by Miranda Mosho), Al (technician — positive), Ryan (technician — positive), Shawn (technician — negative, started work without authorization per natalie pena), Drew (manager — mentioned in pricing dispute by natalie pena), Pat Swanson (management — directs complaint resolution via email in owner responses).
Ask for Gilbert by name if you can — the gap between his reviews and the complaints is stark. Get a written estimate before any work begins and compare it against at least one local competitor. This franchise trades on speed and brand trust, but the price premium is real and well-documented.
Keep in mind
- Pricing is the single biggest complaint. Multiple reviewers report charges of $400-$681 for basic drain snaking that competitors handle for $100-$350. They do not quote prices over the phone.
- This is a national franchise, not a local mold specialist. Mold remediation is one line item in a plumbing-first operation. Ask how many mold jobs this specific Stoughton crew has completed.
- Owner responses to negative reviews follow a near-identical template directing complaints to Pat.Swanson@rrsc.com. Several responses claim they cannot find the reviewer in their system. This looks like centralized reputation management rather than local problem-solving.
- One reviewer reported a technician named Shawn began work without authorization and then offered to do side jobs at a lower rate. Ask for written authorization before any work starts.