Provider profile
SERVPRO of Saugus West Lynn
Provider snapshot
What this listing says
Saugus and West Lynn homeowners dealing with water damage that led to mold, who want a single franchise crew to handle extraction, remediation, and rebuild under one roof.
Best for
- Saugus and West Lynn homeowners who discover mold after a water event and want one company to handle drying, mold removal, and reconstruction.
- Property managers in the Lynn area who need a restoration company with commercial experience and insurance coordination.
- Homeowners dealing with flooded basements or burst pipes who want a crew that can arrive the same day and bring drying equipment immediately.
- Buyers who value seeing the same named crew members show up consistently, since multiple reviewers praise the same technicians by name.
About this company
SERVPRO of Saugus, West Lynn is a nationally franchised restoration company based on Walnut Street in Saugus, Massachusetts. Owner Jonathan Ray Fox runs the franchise, which covers Saugus, West Lynn, and Lynn Woods. Mold remediation is one service among many: the core business is water damage restoration, with fire cleanup, storm damage, construction, and commercial services rounding out the operation. They hold IICRC certification and Massachusetts General Contractor License cs-114298.
On the mold side, the website describes a seven-step process: inspection, containment, HEPA filtration, removal of contaminated drywall and insulation, antimicrobial treatment, cleaning, and restoration of damaged materials. They also offer contents packout and storage at a separate facility during remediation. The in-house construction crew means they can handle the rebuild after tear-out without subcontracting.
The franchise has roots in the local business community through memberships in the Saugus, Greater Lynn, and Wakefield/Lynnfield Chambers of Commerce, plus BOMA. They also partner with Lifebridge Northshore and the American Red Cross.
A perfect 5.0-star rating across 52 Google reviews is rare for any restoration company. Every single review is 5 stars, with no negatives in any time period visible in the data. That uniformity is worth noting: it means there is no complaint data to evaluate, which limits what a buyer can learn from reviews alone.
Services
Service area
Headquartered at 99 Walnut Street in Saugus, Massachusetts. The website lists Saugus, West Lynn, and Lynn Woods as primary service areas. One review references work in Salem, and the franchise is also associated with Peabody and Marblehead territory. Confirm coverage for addresses outside these core towns.
Review consensus
Reviewers consistently name individual crew members. Jamaree appears in at least ten reviews, often alongside Noe (also written as Nemias), with praise for politeness, punctuality, and competence. Tom Heenan draws praise for communication and follow-through on larger projects. John is called out as a project manager who keeps clients informed. Several reviewers mention fast arrival times, same-day or next-day response, and crews that show up on schedule every day during multi-day jobs. Multiple reviews specifically note that crews were respectful of the property and cleaned up after themselves. The mold-specific reviews (Kerry Armstrong, Janine, Rachel Baroni, Garrett Hodgson) praise containment setup, basement mold removal, and post-job results with no mold returning.
0 found across 52 total reviews at 5.0★. No negative reviews exist in the recent 18-month window. Across all 52 reviews at 5.0 stars, not a single review falls below 5 stars in the available data. There are no complaints to analyze.
The review profile is unusually clean. Every review is 5 stars, many name specific crew members, and several are from accounts with only 1-2 reviews. This is not necessarily suspicious for a small franchise, but the total absence of any criticism across 52 reviews over several years is atypical for a restoration company. Buyers should weigh the reviews alongside their own in-person assessment.
Jamaree / Jamaree Jones (crew lead — praised in 10+ reviews for reliability and personality). Noe / Nemias (crew — praised alongside Jamaree in multiple reviews for competence and politeness). Tom Heenan (project manager/estimator — praised for communication, honesty about costs, prompt replies). John (project manager — praised for walking clients through process). Nick (crew — praised for above-and-beyond work). Gage (crew — praised alongside Nick). Bailey (coordinator — praised for reassurance and project assessment). Joe Roman (crew — praised for patience and honesty during flood response). Leo / Leonardo (crew — praised for thoroughness and steam cleaning). Ian (crew — praised for contained, dust-free mold work). Anthony / Antony (crew — praised for friendliness and thoroughness). Felix (crew — praised for friendliness). Bianca (office — praised as pleasant to speak with). Geo (crew — praised for responsiveness). Joseph Turnbull (crew — praised for fast assessment and out-of-state dispatch). Jeff Acosta (crew — praised alongside Joseph). Mike (crew — praised for professionalism). Padam (crew — praised alongside Mike). Jose (crew — named in multiple reviews).
This franchise has a spotless review record with named crew members showing up repeatedly across years of feedback. Ask for Jamaree or Tom Heenan if they are still on staff. Since there are no negative reviews to learn from, pay close attention during the estimate: how detailed is the scope, how specific is the timeline, and does the estimator explain what happens if mold is found in areas beyond the initial assessment.
Keep in mind
- SERVPRO of Saugus, West Lynn does both mold testing and mold remediation. A company that finds the mold and then sells you the fix has a financial incentive to find more. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise operation. The national SERVPRO brand sets standards, but each location is independently owned and operated. Jonathan Ray Fox runs this one. Quality can vary between SERVPRO locations.
- The listed service area covers only Saugus, West Lynn, and Lynn Woods. One review mentions Salem/Peabody/Marblehead, which suggests the territory may extend further, but confirm coverage for your address before scheduling.
- A perfect 5.0 rating with zero negatives across 52 reviews is unusual. There is no complaint data to learn from, so you have limited visibility into how this team handles problems or disputes.
- Mold remediation is one piece of a broad restoration business. Ask how many mold-specific jobs they run per month to gauge whether you are getting a dedicated mold crew or a water damage team doing mold work on the side.