Provider profile
Disaster Specialists
Provider snapshot
What this listing says
Cape Cod and southeastern Massachusetts homeowners dealing with water, fire, or mold damage who want a single company to handle everything from emergency response through full reconstruction.
Best for
- Cape Cod, Plymouth, or South Coast homeowners who need mold remediation as part of a larger water or storm damage project and want one company handling everything from emergency response through rebuild.
- Property owners who want their restoration company to manage the insurance claims process directly, including documentation and direct billing.
- Owners of seasonal Cape Cod homes needing rapid response for burst pipes or storm damage that has led to mold growth.
About this company
Disaster Specialists is a full-service restoration company headquartered in Sandwich, Massachusetts, with additional offices in Fairhaven and Plymouth. They've been locally owned since 1985 and run over 30 equipped trucks across Cape Cod and the South Coast. Mold remediation is one piece of a broader operation that also covers water damage, fire and smoke recovery, storm damage, biohazard cleanup, and full structural reconstruction. They do both mold testing and remediation.
The Cape Cod focus is genuine. Their website describes moisture challenges specific to coastal homes — high water tables, salt-air entrapment behind cedar shingles, and seasonal humidity swings that inland companies don't deal with. They claim IICRC certification, use HEPA air scrubbers and containment during mold work, and apply antimicrobial treatments. They bill insurance carriers directly and promise a 2-hour emergency arrival window around the clock.
Services
Service area
Headquartered in Sandwich, Massachusetts, with additional offices in Fairhaven and Plymouth. Covers Cape Cod towns including Bourne, Falmouth, Mashpee, Barnstable, Yarmouth, Dennis, Harwich, Chatham, Brewster, Orleans, Eastham, Wellfleet, Truro, and Provincetown. Also serves South Coast communities including New Bedford, Fall River, Wareham, and Kingston.
Review consensus
Reviewers consistently highlight fast response times and the personal involvement of owner Rich Lennox. Ron G gets specific praise for detail-oriented painting and reconstruction after ice dam damage. Ian Ferguson is called out as a caring, skilled project manager. Rodney receives praise across multiple reviews for treating damaged property with care. Several reviewers mention the full-process experience — from emergency response through reconstruction — as a key strength. The crew's courtesy and cleanliness come up repeatedly.
0 found across 26 total reviews at 3.7★. No 1-star reviews found in the last 18 months (0 found across 26 total reviews at 3.7 stars). The 3.7-star overall rating indicates older negative reviews exist outside the 18-month window, but those are excluded from this assessment. The current review trajectory is strongly positive.
The gap between the 3.7-star overall rating and the recent review stream — which is entirely 4-5 stars — suggests the company may have meaningfully improved in recent years. All 10 reviews from 2025-2026 are 5-star ratings. This is worth noting but not conclusive with only 26 total reviews.
Rich Lennox (owner/president — praised for personal involvement and fast response). Ron G (reconstruction/painting — praised for detail and neatness). Ian Ferguson (project manager — praised for being kind, caring, and skilled). Rodney (field crew — praised for treating property with care across multiple reviews). Josh Dewey (field contact — praised for immediate callback and fast crew dispatch). Skip (crew lead — praised for professionalism alongside Cameron and Matt).
Recent reviewers are uniformly positive, praising fast response and personal attention from named staff. The low overall rating reflects older history you can't evaluate directly. Ask about the specific crew and project manager who would handle your mold job, and get an independent mold test before agreeing to their remediation scope.
Keep in mind
- They do both mold testing and remediation, which is a conflict of interest. The company that finds the mold profits from removing it. Consider getting an independent mold inspection before committing to their remediation scope.
- Their 3.7-star Google rating across 26 reviews is notably low. While no negative reviews appear in the last 18 months, the historical average suggests past issues that may not be fully resolved.
- Mold is one service among many here. This is primarily a disaster restoration and reconstruction company. If you need a mold-only specialist, this may not be the tightest fit.
- Their service area claims cover all of Cape Cod plus New Bedford, Fall River, Plymouth, and Wareham. Three offices support this, but confirm response times for locations far from Sandwich, Fairhaven, or Plymouth.