Provider profile
D.R. Services Of Eastern MA The Rug Resort II
Provider snapshot
What this listing says
Eastern Massachusetts commercial properties and homeowners in Norfolk, Plymouth, and Bristol counties who need both mold remediation and specialty rug or carpet cleaning from a single outfit with 40 years in the field.
Best for
- Commercial properties in Norfolk, Plymouth, or Bristol counties needing mold removal with minimal business disruption.
- Homeowners dealing with severe odors — smoke, pet, skunk, or nicotine — who want a vapor-based treatment rather than surface masking.
- Rug owners needing pickup-and-delivery cleaning for wool, Oriental, or oversized rugs in the Easton area.
- Property managers who want a single vendor for mold, water damage, carpet, and floor maintenance.
About this company
D.R. Services is a restoration and cleaning company based in North Easton, Massachusetts, operating under the dual name "The Rug Resort II." They handle mold remediation, water damage restoration, and a full range of cleaning services including carpet, rug, upholstery, tile, and mattress cleaning. They also do mold testing and inspection, which means they both diagnose and fix mold problems — a structural conflict of interest worth understanding before you hire them.
The standout service is their odor elimination process, which uses chlorine dioxide (CLO2) paired with a proprietary vapor delivery system they call T.A.V.S. (T.A.V.S.). Reviewers confirm this works on severe cases — nicotine-saturated mobile homes, skunk infiltration, and pet damage in rugs. Their rug cleaning side operates with pickup and delivery, and multiple reviewers note they handle wool and Oriental rugs. Their website mentions HEPA filtration, air scrubbers, and containment for mold work, along with moisture meters and infrared cameras for detection.
The company claims 40 years in the field on its homepage, though the About page says "over a decade of hands-on experience." The discrepancy is unexplained. They operate 24/7 and serve commercial clients — reviewers include a children's fitness center owner, a building and remodeling company, and a commercial property manager who uses them for floor stripping and waxing.
A perfect 5.0 rating across 51 Google reviews is rare. No reviewer has left anything below 5 stars. That is either a sign of genuinely strong service or a very small operation that maintains tight personal relationships with every client. The review volume is modest, so the perfect score carries less statistical weight than it would at 200+ reviews.
Services
Service area
Based in North Easton, Massachusetts. Serves towns across three counties: Norfolk County (Braintree, Canton, Dedham, Foxborough, Franklin, Medfield, Medway, Millis, Milton, Needham, Norwood, Sharon, Walpole, Wellesley, Westwood, Weymouth), Plymouth County (Abington, Duxbury, Hanover, Hingham, Marion, Marshfield, Mattapoisett, Norwell, Pembroke, Scituate, Wareham, Whitman), and Bristol County (Dartmouth, Easton, Fairhaven, Westport, Mansfield, Attleboro, North Attleborough, Norton). This is a wide area for a small operation — confirm response times for locations far from Easton.
Review consensus
Rick (also referred to as Rich and Richard) is the most frequently named person, praised for communication, willingness to reclean unsatisfactory work at no charge, and knowledge of odor treatment. Tony appears in multiple reviews for on-site work quality — reviewers note he shows clients the finished work and cleans up thoroughly. Multiple commercial clients praise scheduling flexibility, on-time arrivals, and fair pricing. The rug cleaning side gets specific praise for restoring pet-damaged rugs to like-new condition with pickup and delivery included. Repeat customers are common — several reviewers mention using D.R. Services two, three, or more times.
0 found across 51 total reviews at 5.0★. (0 found across 51 total reviews at 5.0★) No negative reviews exist in the last 18 months or in the full review history. Every single review is 5 stars. Without negative data, there are no documented complaints to analyze.
The total absence of any review below 5 stars across 51 reviews is statistically unusual. This could reflect a genuinely small, hands-on operation where the owner (Rick) maintains direct relationships with every client. It could also mean dissatisfied customers simply did not leave reviews. The review base includes a mix of single-review accounts and established reviewers including several Local Guides, which adds some credibility to the overall pattern.
Rick/Rich/Richard (owner or manager — positive, praised for communication, odor expertise, and willingness to reclean at no cost). Tony (field technician — positive, praised for quality work, thoroughness, and cleanup). David (field staff — positive, praised for helpfulness on soot cleaning and restoration work). Bill (field technician — positive, noted alongside Tony for detailed work). Vincent (field staff — positive, praised for professionalism). Gabe (field staff — positive, praised for professionalism).
D.R. Services has an unblemished review record and a loyal base of repeat commercial and residential clients. Ask for Rick when scheduling, and request references for your specific type of work — mold, water, or cleaning. Since they do both testing and remediation, get a second opinion on any mold test results before approving a large remediation scope.
Keep in mind
- D.R. Services does both mold testing and mold remediation. A company that finds the mold also profits from removing it. Consider getting an independent test before committing to their remediation work.
- The website claims 40 years in the field, but the About page says over a decade of experience. Ask which number reflects the current team's actual mold remediation experience.
- All 51 reviews are 5 stars. While encouraging, the modest volume means you are working with a small sample. Ask for references specific to your type of project.
- Their service area spans three counties and 40+ towns. Ask whether your location falls in their primary service zone or if travel fees apply.