Provider profile
PuroClean of New Bedford
Provider snapshot
What this listing says
New Bedford and South Coast homeowners dealing with water damage or mold after storms, leaks, or ice dams who want a locally owned PuroClean franchise with 24/7 response.
Best for
- New Bedford, Fall River, and South Coast residents needing water damage or mold remediation with 24/7 emergency response.
- Commercial property managers who need zone-by-zone containment documentation and post-remediation clearance coordination.
- Homeowners whose insurance company needs detailed documentation, moisture readings, and photo reports for claims.
About this company
PuroClean of New Bedford is a PuroClean franchise on River Road in New Bedford, owned by Julio De Souza, Jr. and Diego De Souza. Julio holds a construction contractor license. The franchise covers water damage, fire and smoke restoration, mold remediation, biohazard cleanup, and reconstruction for both residential and commercial properties across the South Coast.
The commercial mold page stands out from typical franchise sites. It walks through scenario-specific approaches for offices with HVAC circulation issues, schools with concealed growth, healthcare spaces needing tighter air controls, and multi-unit buildings with shared-wall moisture migration. The site describes containment with negative air pressure, air scrubbing, and coordination with independent environmental professionals for third-party clearance testing. They mention thermal imaging cameras and moisture meters for hidden moisture detection.
The franchise holds IICRC certification and EPA Lead-Safe certification. Most of their Google reviews reference water damage work rather than mold, so the mold-specific track record is thin in public reviews.
Services
Service area
Headquartered at 140 River Road in New Bedford, Massachusetts. The website lists service areas including New Bedford, Fall River, Bliss Corner, South Dartmouth, Acushnet, Fairhaven, Freetown, Marion, Mattapoisett, Rochester, Wareham, Onset, and Westport. The site header also references Cape Cod.
Review consensus
Igor gets named in three separate reviews for clear communication, walking customers through the process, and working within their schedules. Allison Steele called him great with communicating and fairly priced. Andrew Magnago described him as down to earth and super personable. Cynthia Petrie said Igor made each visit comfortable. Julio is praised by Chris L (a Local Guide with 17 reviews) as quick and precise with estimates. Across all reviews, customers highlight fast response, attention to detail, and follow-through on commitments.
0 found across 29 total reviews at 5.0★. No negative reviews exist in the last 18 months. All 29 reviews are 5-star.
A perfect 5.0 across 29 reviews with zero negatives is unusual. Six reviews from January 2025 have no text, and several reviewers share the owners' surname. The review base is small enough that a handful of personal-network reviews would significantly affect the average. This does not mean the positive reviews are unreliable, but the sample is not large enough to draw strong conclusions about consistent service quality.
Igor (field technician — praised for communication, punctuality, and personable demeanor across three reviews). Julio (owner — praised for fast, precise estimates by one Local Guide reviewer).
Ask for Igor by name if you want someone who communicates clearly through the process. Request an independent third-party mold test rather than relying on their in-house assessment. With only 29 reviews and most of them about water damage, you are largely taking this franchise on faith for mold work specifically.
Keep in mind
- They do both mold testing and mold remediation. The same company finding the problem and selling the fix creates a financial incentive to find more work. Ask whether they will coordinate with an independent environmental professional for pre- and post-remediation testing.
- Nearly all public reviews describe water damage jobs. Only one review is tagged as mold-related. You cannot judge their mold work quality from reviews alone.
- Six of 29 Google reviews have no text and several share the DeSouza surname. This does not mean they are fake, but the effective review count with usable detail is closer to 20.
- The website lists over 20 service area communities stretching from Wareham to Westport to Fall River. Confirm estimated response time for your specific location before booking.