Provider profile
Boston Restoration Group LLC
Provider snapshot
What this listing says
Greater Boston homeowners dealing with water damage or mold after ice dams, pipe bursts, or flooding who want a restoration company with 24/7 emergency response and insurance coordination.
Best for
- Boston-area homeowners who need emergency water extraction after a pipe burst, flood, or ice dam
- Property owners who want one company to handle both mold testing and remediation under a single contract
- Commercial building managers needing restoration services with direct insurance billing
About this company
Boston Restoration Group is a full-service restoration company based in Needham, MA, serving Boston, Newton, Wellesley, Brookline, Cambridge, Quincy, and surrounding communities. They handle water damage, mold, fire, smoke, storm damage, and asbestos removal for both residential and commercial properties. They do both mold testing and mold remediation, which means the same company diagnosing the problem also sells the fix.
On the equipment side, their FAQ names the DefendAir HEPA 500 for air filtration during remediation and describes using negative air pressure and containment to isolate work areas. They also mention following IICRC, OSHA, and EPA standards. Their website lists sewage cleanup, septic backup, ice dam removal, odor treatment, trauma and crime scene cleanup, emergency board-up, and equipment rental — a broader menu than most mold-focused firms.
With a 4.8-star rating across 28 Google reviews, the feedback is consistently positive. Most reviews focus on water damage response rather than mold work, suggesting water damage is their primary volume driver.
Services
Service area
Based in Needham, MA. Their website names Boston, Newton, Wellesley, Brookline, Cambridge, and Quincy as service areas. They describe themselves as serving Greater Boston and nearby Massachusetts communities.
Review consensus
Stan is named most often — reviewers credit him for showing up quickly after ice dam and flood emergencies, walking them through the process, and maintaining clear communication through drawn-out insurance disputes. Yuri is praised for honesty, including one instance where he talked a homeowner through a DIY fix for a small mold issue rather than selling a service. Mike is mentioned alongside Stan for mold remediation work. Across the board, reviewers highlight same-day or next-day response times, respectful crews, and willingness to explain the restoration process in plain terms.
1 found across 28 total reviews at 4.8★. Sailesh Dixit described a water damage job where Yury handled the project. The core complaint: the company did not keep drying logs during the restoration. When the insurance company later requested those records, they did not exist, stalling the reimbursement process for months. The reviewer also said the company asked for cash payment after drying was finished instead of waiting for insurance processing, despite initially saying they would work with the insurer. The reviewer is a Local Guide with 32 reviews, lending credibility to the account. The owner did not respond to this review.
The negative review raises a documentation and insurance coordination issue — exactly the type of operational gap that matters most to homeowners filing claims. Most positive reviews praise the same qualities (speed, communication, insurance help), making the negative stand out as a potential process failure rather than a personality conflict. The owner's zero response rate on negative reviews means there is no public counter-narrative.
Stan (field lead — praised in multiple reviews for fast response, clear communication, and guiding homeowners through water damage and mold remediation). Yuri (also written as Yury; positive review praised his honesty in recommending a DIY fix for minor mold; the single negative review names him as the point of contact on a water damage job where drying logs were not kept). Yoni (praised alongside Stan for quick fire damage response and cleanup). Mike (praised alongside Stan for mold remediation work).
Most reviewers describe a responsive team that communicates well and handles water emergencies quickly. Ask for Stan by name if you can — he appears in the most positive reviews. Before any work starts, confirm in writing that the company will maintain and provide drying logs and all documentation your insurance company will need for reimbursement.
Keep in mind
- They do both mold testing and mold remediation. The same company telling you that you have a mold problem is also the one selling you the cleanup. Consider getting an independent test before committing to remediation.
- One reviewer reported that the company did not maintain drying logs during a water damage job, which created problems with insurance reimbursement. Ask upfront whether they provide documented drying logs.
- The owner did not respond to the single negative review in the last 18 months. There is no public record of their side of the story.
- Most positive reviews describe water damage work. Reviews specifically about mold remediation are fewer, so the track record there is thinner.