Provider profile
SERVPRO of Danvers/Ipswich
Provider snapshot
What this listing says
North Shore homeowners in Ipswich, Danvers, or Georgetown dealing with water damage that led to mold growth, who want one company to handle demolition, remediation, and rebuild.
Best for
- Homeowners in Ipswich, Danvers, Georgetown, or Topsfield who need mold work tied to a water damage event and want demolition through rebuild handled by one company.
- Insurance-claim situations where you want a company experienced in coordinating with adjusters — multiple reviewers specifically praise their insurance process.
- Commercial properties needing fast-response water or mold mitigation with minimal operational downtime.
About this company
SERVPRO of Danvers/Ipswich is a restoration franchise serving the North Shore of Massachusetts out of Ipswich. Mold remediation is one piece of a broader operation that covers water damage, fire damage, sewage cleanup, and full reconstruction. Pat and Michelle Lavigne took ownership in late 2019 and also run the Haverhill/Newburyport and Stoneham/Wakefield SERVPRO locations.
The main differentiator here is end-to-end service. They handle demolition, mold mitigation, and the rebuild under one roof, with a construction manager (Noel Torrissi) coordinating the reconstruction phase. They hold an EPA Lead-Safe Contractors License and are IAQA-credentialed for indoor air quality. Their technicians train at SERVPRO's corporate facility and carry IICRC-industry certification.
The Lavigne family has been in the Haverhill area for over three decades. Multiple reviews reference jobs across Haverhill, Danvers, Topsfield, Georgetown, and Amesbury, which tracks with their listed service area. The franchise model gives them access to SERVPRO's national equipment and training resources.
Services
Service area
Headquartered at 78 Turnpike Rd in Ipswich, MA. Serves Danvers, Ipswich, Georgetown, Boxford, Newbury, Topsfield, Rowley, and Plum Island. Reviews also show jobs completed in Haverhill, Newburyport, Merrimac, West Newbury, and Amesbury, likely through their related Haverhill/Newburyport franchise.
Review consensus
Communication stands out. Alex (estimator) gets repeated mentions for keeping homeowners updated and going beyond the job — one reviewer noted he baby-proofed rough edges after learning they had a toddler. Chris Tomkins (project manager) is cited in multiple reviews for daily check-ins and guiding homeowners through the insurance process. Bobby, Yeimi, Jason, and Angel get consistent praise as a demolition and cleanup crew that leaves job sites clean. Noel Torrissi handled a full fire rebuild and drew specific praise for coordination. The pattern is a team that explains what they are doing at each step.
0 found across 29 total reviews at 5.0★. No 1-star reviews exist. The sole sub-5-star review is a 4-star from John Sarno, who said the crew had to clean his rug twice because the first pass produced no visible improvement. The people were easy to work with, but the initial cleaning quality fell short.
The review base skews heavily toward water damage and fire restoration jobs. Only two reviews specifically mention mold — one references mold mitigation after kitchen water damage (Bobby did the demo), and another describes mold remediation handled by Keagan and John with Chris managing the project. The 5.0 average is real but built mostly on water and fire work, not mold-specific jobs.
Alex (estimator — positive, praised repeatedly for communication and responsiveness). Chris Tomkins (project manager — positive, praised for daily site visits and insurance coordination). Bobby (technician — positive, praised for clean demo work and professionalism). Yeimi (technician — positive, praised across multiple jobs for neat and courteous work; one reviewer noted she helped carry groceries for a customer). Jason (technician — positive, praised alongside Bobby and Yeimi). Nick/Nicholas (estimator/technician — positive, praised for promptness). Angel (technician — positive, praised for demo cleanup). Keagan (technician — positive, praised for pleasant demeanor during mold remediation and water damage work). Tyler (technician — positive, praised alongside Keagan). Noel Torrissi (construction manager — positive, praised for coordinating a full home rebuild). Jessica (project manager — positive, praised for keeping client informed). Brandon (crew lead — positive, praised for responsiveness after burst pipe). Bob (technician — positive, praised for ceiling cleaning detail). Nury Cardoza (sales/point of contact — positive, praised as the local face of the operation). John (technician — positive, worked alongside Keagan on demolition and mold remediation). Justin (technician — positive, praised for neat work). Jheremy (technician — positive, part of demo team). Patrick Lavigne (owner — positive, noted for hands-on involvement in soot cleanup).
This crew communicates well and cleans up after themselves — two things that matter when your home is torn apart. Ask for Alex as your estimator and Chris Tomkins as project manager if your job involves insurance. For mold specifically, ask to see recent mold remediation references, since most of their review volume comes from water and fire work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company deciding you have a mold problem is the same one billing to fix it. Consider getting an independent mold test before committing to remediation.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is a subset of their restoration business, so their crew rotates across water, fire, and mold jobs. If you want a company that does nothing but mold, this is not that.
- The Lavigne family runs three SERVPRO territories (Danvers/Ipswich, Haverhill/Newburyport, Stoneham/Wakefield). Crews are shared across locations. Confirm which crew and project manager will handle your specific job.
- With only 29 Google reviews across several years and multiple service lines, the mold-specific track record is thin. Ask for references from recent mold remediation jobs specifically.