Provider profile
Stephco Cleaning and Restoration
Provider snapshot
What this listing says
Eastern Massachusetts homeowners and commercial property managers in Norfolk, Plymouth, or Bristol County who need mold remediation from a family-run restoration company with 45 years of cleaning roots.
Best for
- Homeowners or property managers in the Holbrook, Quincy, Brockton, or Taunton area dealing with mold after water damage, where the same company can handle both the water cleanup and the mold work.
- Commercial property owners who want a single vendor for ongoing janitorial cleaning and occasional mold or water emergency response.
About this company
Stephco Cleaning & Restoration operates out of Holbrook, Massachusetts, serving the greater Boston area across Norfolk, Suffolk, Bristol, and Plymouth counties. Stephen J. Collins founded the company over 45 years ago as a cleaning business. His son Michael Collins now runs it as president, with Nick D'agati managing operations and Cecilia DeRosa directing day-to-day work. Mold remediation is one division within a broader cleaning and restoration operation that includes carpet care, floor maintenance, water damage response, fire restoration, and commercial janitorial services.
For mold work, Stephco handles both testing and remediation in-house. The company describes a process that starts with lab testing and moisture readings, followed by a remediation plan. They mention thermal imaging and air quality sampling as investigatory tools, with a possible charge for that work. They hold IICRC certification and offer 24/7 emergency response. The website does not detail specific containment methods or equipment brands beyond mentioning thermal imaging.
The company leans heavily on its commercial cleaning roots. Many Google reviews reference carpet cleaning, floor care, and upholstery work rather than mold jobs specifically. A handful of reviewers mention attic mold remediation and basement de-molding, with one noting the company beat competitors by thousands of dollars on a basement mold job.
Services
Service area
Stephco operates from Holbrook, Massachusetts and claims coverage across Eastern Massachusetts including Norfolk County, Suffolk County, Bristol County, and Plymouth County. Specific cities named include Boston, Quincy, Brockton, Taunton, and their surrounding towns. One reviewer noted the crew drove over an hour to reach a commercial job, suggesting they stretch beyond their core South Shore territory for the right project.
Review consensus
Repeat customers dominate the positive reviews. Multiple reviewers mention using Stephco for 5, 10, or even 18 years. Nick drew praise from Mark S. for setting up a commercial cleaning account at a Weymouth coworking space. Derek received specific callouts from Casey Wright for bedroom carpet cleaning and from Jeannine Foster for a 5-hour session covering area rugs, wall-to-wall carpet, and upholstery. Scott earned a mention from Karen Glancy for dryer vent cleaning. Steve handled an upholstery stain removal that Ellen Gervasi described as saving her couch from being thrown out. Reviewers frequently mention on-time arrivals, fair pricing, and willingness to drive over an hour for commercial jobs.
4 found across 158 total reviews at 4.9★. Four complaints surfaced across four unrelated situations. J H complained about loud truck-mounted equipment running for hours; the owner responded that the equipment is necessary for larger jobs. K Osborn reported property damage (a furnace turned off) and said Stephco refused to pay; the owner stated their technician did not service that furnace and an HVAC company resolved it by flipping a switch. Francis Maoláin said items were thrown away during a room cleaning; the owner (Michael Collins) responded that they could not find the reviewer in their system. Noel Feghali described a rushed carpet cleaning and said the owner showed up and started yelling; the owner's response noted the client had initially expressed satisfaction 24 hours post-service and only raised concerns a month later, and that the conversation became unproductive.
The owner (Michael Collins) responds to every negative review with detailed, personalized replies that address specific claims rather than using template language. Two of the four negative reviews came from single-review accounts. The Francis Maoláin complaint drew a 'we can't find you in our records' response, which could indicate a misattributed review. The Noel Feghali exchange reveals a he-said-she-said dynamic where both sides tell different stories about what happened after the service.
Nick (operations/setup — positive, praised by Mark S.). Derek (cleaning technician — positive, praised by Casey Wright and Jeannine Foster). Scott (dryer vent technician — positive, praised by Karen Glancy). Steve (upholstery cleaning — positive, praised by Ellen Gervasi). Jacob G. (carpet cleaning — positive, praised by John Sitnik). Michael Collins (president/management — positive, praised by Will MacFee; named in owner responses to negatives).
Stephco draws strong loyalty from long-term clients, especially for carpet and floor cleaning. For mold work specifically, ask for references from recent mold remediation jobs rather than relying on the broader cleaning reviews. Request a written scope of work that separates the testing findings from the remediation proposal so you can get a second opinion on the test results.
Keep in mind
- Stephco handles both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation plan.
- Mold remediation is a secondary service line. The bulk of Stephco's work and reviews relate to carpet cleaning, floor care, and janitorial services. If you need a company that does mold work all day every day, this may not be the right fit.
- The website describes mold processes in general terms without naming specific containment equipment or clearance testing standards. Ask for details before signing.
- One reviewer reported a dispute over property damage during a service call, with Stephco declining to cover the cost. The owner response stated the damage was unrelated to their work. Get clarity on their liability policy upfront.