Provider profile
SERVPRO of North Brookfield Hardwick Gardner
Provider snapshot
What this listing says
Gardner and North Brookfield area homeowners who need mold remediation bundled with water damage restoration from a SERVPRO franchise owned by Michael Anthony and Michael Adam Salzarulo.
Best for
- Homeowners in the Gardner, Athol, and Hardwick area who need mold remediation handled alongside water damage restoration by a single crew.
- Property owners who want contents packed out and stored off-site during mold or water damage work.
About this company
SERVPRO of North Brookfield, Hardwick, Gardner is a franchise serving the Gardner, MA area, owned by Michael Anthony and Michael Adam Salzarulo. Their primary business is water damage restoration, but they also handle mold remediation, fire damage, storm damage, and construction. They run 24/7 emergency dispatch and serve both residential and commercial properties across a territory that includes Athol, Hardwick, Greenfield, Baldwinville, and Warwick.
Their mold remediation page describes a multi-step process: containment to prevent cross-contamination, air filtration using HEPA vacuums and air scrubbers, antimicrobial treatments on mold colonies, removal of damaged porous materials, and post-remediation repair including drywall and carpet replacement. They also offer contents packout and storage at a climate-controlled facility, with digital inventory tracking. Nothing here is unusual for a SERVPRO franchise — this is their standard corporate playbook — but the packout service is a useful add-on if mold or water damage has affected personal belongings.
Services
Service area
Based in the Gardner, MA area, serving North Brookfield, Hardwick, Gardner, and surrounding towns. Reviewers confirm work in Athol, Hardwick, Greenfield, Baldwinville, and Warwick. The website lists Gardner, MA as the service area without specifying exact boundaries.
Review consensus
Mike is named in the majority of reviews. Reviewers consistently describe him as responsive, kind, and fair on pricing. Multiple reviewers mention him answering calls on weekends and after hours — one called on a Sunday morning and had a crew dispatched the same day. Mark appears alongside Mike in several reviews for water damage and sewage work, praised for being timely and personable. Shawn is named once for mold remediation work described as exceeding expectations. Jose P and Ivan are named for efficient on-site work. Mathew is mentioned for odor elimination. Fast response time is the single most repeated theme across reviews.
1 found across 22 total reviews at 4.8★. One detailed 1-star review (December 2025) describes a fire damage cleanup where the homeowner says Mike discarded a Nintendo console with saved game data without checking first, left soot on ceilings and sent the homeowner instructions to clean it herself, left the thermostat at 70 despite requests to keep it at 55-60, resulting in high oil bills, and allegedly performed unpermitted electrical and plumbing work that left exposed wires. The reviewer also says she had not received an invoice or itemized list of discarded items more than a month after the job ended. The owner responded with a sympathetic but general statement offering to review the project, but the reviewer pointed out that the owner was the same person she had been dealing with throughout.
Several 5-star reviews posted on January 6-7, 2026 read more like business partner testimonials than customer reviews — phrases like "how lucky are we to have such a service available" and "we are very grateful for the Partnership." These reviewers have low review counts and are not Local Guides. This does not mean the reviews are fake, but they may reflect the franchise's business network rather than typical customer experiences.
Mike (owner — praised in most positive reviews for responsiveness, kindness, and fair pricing; named in the 1-star review for discarding belongings without permission, incomplete soot cleanup, and alleged unpermitted work). Mark (crew member — positive across multiple reviews for water and sewage work). Shawn (crew member — positive for mold remediation quality). Jose P (crew member — positive for efficient work). Ivan (crew member — positive for efficient work). Mathew (crew member — positive for odor elimination). Devin Cardosa's review also mentions the team generally for odor work.
Most reviewers describe fast, personal service from Mike and his crew, particularly for water emergencies. The single 1-star review raises real concerns about communication and follow-through on fire damage work. If you are hiring for mold remediation, get the scope of work in writing before they start, confirm what will and will not be discarded, and ask for an itemized invoice at completion.
Keep in mind
- This is a SERVPRO franchise, which means standardized training and equipment but also a corporate template website. Much of the site content is identical across SERVPRO locations, so it tells you more about the brand than this specific franchise.
- The single 1-star review (December 2025) describes a fire cleanup job where personal property was discarded without the homeowner's approval, soot was left on ceilings, and the reviewer alleges unpermitted electrical and plumbing work. The owner responded with a general statement but the reviewer noted that the owner was the person they were already dealing with.
- With only 22 reviews, the 4.8 rating is based on a small sample. A few reviews posted on the same date (January 7, 2026) read more like partner endorsements than customer experiences.