Provider profile
Restoration 1 of Cape Cod
Provider snapshot
What this listing says
Cape Cod homeowners dealing with water damage from burst pipes or coastal storms who want a family-owned Restoration 1 franchise with 24/7 response and IICRC-certified technicians.
Best for
- Cape Cod homeowners needing emergency water extraction after burst pipes, basement floods, or nor'easter damage.
- Property owners who want a single company to handle water damage, mold remediation, and fire restoration under one roof.
- Seasonal homeowners with vacant properties who need a local team that can respond quickly to undetected leaks.
About this company
Restoration 1 of Cape Cod is a family-owned Restoration 1 franchise based in Bourne, Massachusetts, serving towns across Cape Cod including Hyannis, Barnstable, Falmouth, Yarmouth, Dennis, and Wareham. Ryan Klis owns and operates the franchise alongside Alex, Lola, and ToniAnne Klis. Ryan also runs the Restoration 1 of Suffolk County franchise.
The company handles water damage, fire damage, and mold remediation. Their mold remediation page describes a process involving containment with negative air pressure, HEPA air scrubbers, removal of affected materials, and EPA-registered antimicrobials. They use moisture meters, thermal imaging cameras, and truck-mounted extractors for water damage work. Brian Gerig, a technician on the team, won Restoration 1's national Technician of the Year award in 2024.
Services
Service area
Headquartered in Bourne, Massachusetts. Serves Cape Cod towns including Barnstable, Hyannis, Dennis, Falmouth, Yarmouth, and Wareham. The mold remediation page also names Mashpee, Orleans, Sandwich, and Chatham.
Review consensus
Fast response time stands out across nearly every positive review. Multiple reviewers describe crews arriving within 30 to 90 minutes. Brian Gerig draws the most praise by name, showing up in at least six reviews for water damage emergencies. Reviewers describe him as personable and thorough. Chris, Todd, Alex, and Ryan also receive specific praise. Several reviewers mention the crew kept them informed throughout the drying process and left their basements in better shape than expected.
2 found across 22 total reviews at 4.5★. R Teal (February 2026) reported charges roughly three times what the insurance company and a third-party estimator considered appropriate for a weekend basement water emergency. The reviewer said the company billed for multiple workers and equipment that were not used. The owner responded with a detailed explanation citing IICRC S500-2021 standards and documented that the insurance carrier took 51 days to issue initial payment, after which the carrier reduced line items without written justification. The billing dispute remained unresolved. Andrea Floyd (July 2025) called the company for a mold and water damage assessment and felt the recommendation to clean drywall and sand wood rather than remove it was too conservative. The reviewer hired another company that found the damage was worse than initially apparent. The owner responded that the assessment was free, non-invasive, and followed IICRC S520 standards for visible mold, and noted the company was never contracted to perform the work.
Both negative reviews acknowledge fast response time but diverge on what happened after arrival. The billing complaint and the conservative assessment complaint point to a tension between cost control and thoroughness. The owner responds to both negatives with detailed, fact-based replies citing specific IICRC standards, which suggests the company knows industry standards well but may prioritize documented justification over customer perception. The 100% owner response rate on negatives with substantive, non-template replies is a positive signal.
Brian Gerig (technician, Technician of the Year 2024 — praised in multiple reviews for fast response and basement flood work). Chris (technician — praised for basement flood work by Joanne Morganti, LouAnn G). Todd (technician — praised alongside Brian by Hal Tatlow for water heater leak response). Alex (technician/VP of Operations — praised by Marissa Cishek for kitchen-to-basement flood response). Ryan (owner/technician — praised by James Cummings alongside Brian).
Ask for Brian Gerig if you can. Get a written estimate before work begins, and confirm pricing expectations with your insurance carrier before authorizing the job. If you are calling about mold, ask whether the assessment will include opening walls or flooring, since a surface-only inspection may miss the full extent of the problem.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company that finds the mold profits from fixing it. Consider getting an independent mold inspection before committing to remediation.
- One reviewer reported billing that exceeded what their insurance company and a third-party estimator considered reasonable. The owner's response cited IICRC S500 standards and insurance payment delays, but the dispute went unresolved. Get a written estimate upfront and confirm what your insurer considers acceptable.
- A second reviewer felt the company's initial mold assessment was too conservative, recommending cleaning over removal. The owner noted the assessment was non-invasive and followed IICRC S520 standards. If you suspect hidden damage, ask them to perform destructive investigation rather than relying on a surface-only look.
- This is a franchise operation. The Klis family runs the Cape Cod location, but website content and processes come from the Restoration 1 national brand.